2024年3月27日发(作者：云的南方)
五星级酒店英语大全
前台：
company 陪伴，同伴
single room 单人房
double room 双人房
intend 想要，打算
party （参加共同活动的）一批，一组，一组人
date 日期，日子
kind 种，类
bath 浴室
shower 淋浴
suite （一套）房间
deluxe 豪华的
presidential 总统的，总统职务的
available 可用的，合用的，可得到的，可到达的
fully 完全地，彻底地
name 名字，姓，姓名，名称
address 地址
the phone number 电话号码
be able to 能，会
guarantee 保证，担保，包，管
occupancy 占有，占用
peak 最高的，高峰的
arrival 到来，到达
departure 启程，离开，出发
book 预定，定
hotel 旅馆
offer 提出，提供
discount 折扣
vacancy 空，空房间
solid 全部地
be full up 全满
include 包括，包含
major 较大范围的，主要的
international 国际的，世界的
provide with 提供
mini-bar 小冰柜
sort 种类，类别
price 价格，价钱
dollar 美元
rvice 服务，服侍
of cour 当然
rate 价格，费用
tax extra 另加税金
look forward to 期待，希望
receive 接待，接见，欢迎
guest 旅客，宿客
welcome to 欢迎到来
bellboy 行李员，旅客服务员
madam 夫人，女士，太太
trip 旅行，旅程
take care of管理，照看
baggage 行李，
carry 运送，手提
suitca 手提箱，衣箱
show 带领，指引，给 看
lead 带领，引领，领路
give sb.a hand帮...的忙
allow 允许，准许
wish 愿，希望
pleasant 令人愉快的，舒适的
enjoy 享受
a good time 快乐时光
pleasure 快乐，愉快，高兴
not at all 不用谢，没关系
mention 提及，提到
registration登记，注册
at one's rvice 为...服务
behind 在后面，在...背后
remember 记住，记得
return 送还，还归
firmly 稳固地
go to bed 上床睡觉
check 检查，核对
list 名单，一览表
fill to 填写
form 表格
have a look 看一看
passport 护照
mind 介意，反对
fill out 填写
prepare 准备，预备
key card 出入证
at 座位
file 档案
identification身分的证明
straight 马上，立刻
parately 单独地
opposite 在...的对面
gift 礼品，礼物
elevator [美]电梯
directly 直接地
straight 笔直的
traffic 交通
distance 直接地
interction 交叉点，十字路口
suggest 建议，提出（意见，计划）等
popular 受欢迎的，大众（或某种人）喜爱的
tourist 旅行者，游览者，观光者
famous 著名的，出名的
tourist attraction 旅游胜地
history 历史
direction 方向，方位
well-known 出名的，众所周知的
scene 景色，景象
attractive 有吸引人的，引起兴趣的
interest 兴趣
dynasty 王朝，朝代
classical 古典的
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五星级酒店英语大全
architecture建筑风格
exquisite 精致的，精巧的
artistic value 艺术价值
chance 机会
feast one's eyes让某人一包眼福
typical 典型的，代表性的
pearl 珍珠
The Jade Buddha Temple 玉佛寺
what's more 另外
construction建造，构造，结构
magnificent 壮丽的，宏伟的
enjoy 欣赏，喜爱
stamp 邮票
stick 粘贴，张贴
envelope 信封，封套
sticker 背后有粘胶的标签
ticket 票
airline 航空公司
wonder 想知道
consider 考虑，细想
in advance 预先
economy 经济
time-table 时刻表
flight 班机
airport 机场
国外生活必备英文词汇全搜索－住宿篇2
rear stalls 戏院正方后座
in order 妥当，就绪
suppo 猜想，料想，想象
matinee 日戏
dress circle戏院的二楼厅
cancel 取消
except 除...之外
performance 演出
acrobatic 杂技的
prefer 更喜欢
exchange 兑换，（货币）交换
bill 钞票，纸币
currency 货币
according to根据...所说，按照
equivalent 相等的，相当的
note 纸币
sign 签名，署名
exchange memo 兑换水单
counter 柜台
prohibit 禁止，阻止
government 政府
information 信息
bottom line 底线
endor 在（支票等）背面签名，背书
signature 签名，署名
top line 头一行
receipt 收据，收条
amount 数额
certificate 单据
purcha 买，购买，购置，所购物
countersign 副署，连署
in duplicate（正副）一式两份
policy 政策，方针
understand 懂，理解
awfully 非常，很
describe 描绘，叙述，形容
apologize 道歉
trouble 麻烦，烦恼
manager 经理
solve 解决
carelessness粗心，疏忽，粗枝大叶
advi to 劝...
inconvenience 不方便
toilet 洗室
sincerely 真诚地，诚恳地，真挚地
previous 先的，前的
occupant 占有人，占用者，居住者
access 进入
responsible 有责任的，（应）责任的
necklace 项圈，项链
safety box 保险柜
arrange 安排
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noi 噪音，嘈杂声
veral 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
houmaid 客房服务员
relea 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
rervation desk 预定处
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五星级酒店英语大全
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房
single room 单人间
suite 套间
telephone operator 总机接线员
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noi 噪音，嘈杂声
veral 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
houmaid 客房服务员
relea 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
rervation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房
single room 单人间
suite 套间
telephone operator 总机接线员
国外生活必备英文词汇全搜索－饮食篇1
餐具：
coffee pot 咖啡壶
coffee cup 咖啡杯
paper towel 纸巾
napkin 餐巾
table cloth 桌布
tea -pot 茶壶
tea t 茶具
tea tray 茶盘
caddy 茶罐
dish 碟
plate 盘
saucer 小碟子
rice bowl 饭碗
chopsticks 筷子
soup spoon 汤匙
knife 餐刀
cup 杯子
glass 玻璃杯
mug 马克杯
picnic lunch 便当
fruit plate 水果盘
toothpick 牙签
中餐：
bear's paw 熊掌
breast of deer 鹿脯
beche-de-mer; a cucumber 海参
a sturgeon 海鳝
salted jelly fish 海蜇皮
kelp, aweed 海带
abalone 鲍鱼
shark fin 鱼翅
scallops 干贝
lobster 龙虾
bird's nest 燕窝
roast suckling pig 考乳猪
pig's knuckle 猪脚
boiled salted duck 盐水鸭
prerved meat 腊肉
barbecued pork 叉烧
sausage 香肠
fried pork flakes 肉松
BAR-B-Q 烤肉
meat diet 荤菜
vegetables 素菜
meat broth 肉羹
local dish 地方菜
Cantone cuisine 广东菜
t meal 客饭
curry rice 咖喱饭
fried rice 炒饭
plain rice 白饭
crispy rice 锅巴
gruel, soft rice , porridge 粥 —
noodles with gravy 打卤面
plain noodle 阳春面
casrole 砂锅
chafing dish, fire pot 火锅
meat bun 肉包子
shao-mai 烧麦
prerved bean curd 腐乳
bean curd 豆腐
fermented blank bean 豆豉
pickled cucumbers 酱瓜
prerved egg 皮蛋
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五星级酒店英语大全
salted duck egg 咸鸭蛋
dried turnip 萝卜干
西餐与日本料理：
menu 菜单
French cuisine 法国菜
today's special 今日特餐
chef's special 主厨特餐
buffet 自助餐
fast food 快餐
specialty 招牌菜
continental cuisine 欧式西餐
aperitif 饭前酒
dim sum 点心
French fires 炸薯条
baked potato 烘马铃薯
mashed potatoes 马铃薯泥
omelette 简蛋卷
pudding 布丁
pastries 甜点
pickled vegetables 泡菜
kimchi 韩国泡菜
crab meat 蟹肉
prawn 明虾
conch 海螺
escargots 田螺braid beef 炖牛肉
bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋
over 煎两面荷包蛋
fried egg 煎蛋
over easy 煎半熟蛋
over hard 煎全熟蛋
scramble eggs 炒蛋
boiled egg 煮蛋
stone fire pot 石头火锅
sashi 日本竹筷
sake 日本米酒
miso shiru 味噌汤
roast meat 铁板烤肉
sashimi 生鱼片
butter 奶油
冷饮：
beverages 饮料
soya-bean milk 豆浆
syrup of plum 酸梅汤
tomato juice 番茄汁
orange juice 橘子汁
coconut milk 椰子汁
asparagus juice 芦荟汁
grapefruit juice 葡萄柚汁
vegetable juice 蔬菜汁
ginger ale 姜汁
sarsaparilla 沙士
soft drink 汽水
coco-cola (coke) 可口可乐
tea leaves 茶叶
black tea 红茶
jasmine tea 茉莉(香片)
tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶
honey 蜂蜜
chlorella 绿藻
soda water 苏打水
artificial color 人工色素
ice water 冰水
mineral water 矿泉水
distilled water 蒸馏水
long-life milk 保久奶
condend milk 炼乳; 炼奶
cocoa 可可
coffee mate 奶精
coffee 咖啡
iced coffee 冰咖啡
white coffee 牛奶咖啡
black coffee 纯咖啡
ovaltine 阿华田
chlorella yakult 养乐多
esnce of chicken 鸡精
ice-cream cone 甜筒
sundae 圣代; 新地
ice-cream 雪糕
soft ice-cream 窗淇淋
vanilla ice-cream 香草冰淇淋
ice candy 冰棒
milk-shake 奶昔
straw 吸管
国外生活必备英文词汇全搜索－饮食篇2
水果：
pineapple 凤梨
watermelon 西瓜
papaya 木瓜
betelnut 槟榔
chestnut 栗子
coconut 椰子
ponkan 碰柑
tangerine 橘子
mandarin orange 橘
sugar-cane 甘蔗
muskmelon 香瓜
shaddock 文旦
juice peach 水蜜桃
pear 梨子
peach 桃子
carambola 杨桃
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五星级酒店英语大全
cherry 樱桃
persimmon 柿子
apple 苹果
mango 芒果
fig 无花果
water caltrop 菱角
almond 杏仁
plum 李子
honey-dew melon 哈密瓜
loquat 枇杷
olive 橄榄
rambutan 红毛丹
durian 榴梿
strawberry 草莓
grape 葡萄
grapefruit 葡萄柚
lichee 荔枝
longan 龙眼
wax-apple 莲雾
guava 番石榴
banana 香蕉
熟菜与调味品：
string bean 四季豆
pea 豌豆
green soy bean 毛豆
soybean sprout 黄豆芽
mung bean sprout 绿豆芽
bean sprout 豆芽
kale 甘蓝菜
cabbage 包心菜; 大白菜
broccoli 花椰菜
mater convolvulus 空心菜
dried lily flower 金针菜
mustard leaf 芥菜
celery 芹菜
tarragon 蒿菜
beetroot, beet 甜菜
agar-agar 紫菜
lettuce 生菜
spinach 菠菜
leek 韭菜
caraway 香菜
hair-like aweed 发菜
prerved szechuan pickle 榨菜
salted vegetable 雪里红
lettuce 莴苣
asparagus 芦荟
bamboo shoot 竹笋
dried bamboo shoot 笋干
chives 韭黄
ternip 白萝卜
carrot 胡萝卜
water chestnut 荸荠
ficus tikaua 地瓜
long crooked squash 菜瓜
loofah 丝瓜
pumpkin 南瓜
bitter gourd 苦瓜
cucumber 黄瓜
white gourd 冬瓜
gherkin 小黄瓜
yam 山芋
taro 芋头
beancurd sheets 百叶
champignon 香菇
button mushroom 草菇
needle mushroom 金针菇
agaricus 蘑菇
dried mushroom 冬菇
tomato 番茄
eggplant 茄子
potato, spud 马铃薯
lotus root 莲藕
agaric 木耳
white fungus 百木耳
ginger 生姜
garlic 大蒜
garlic bulb 蒜头
green onion 葱
onion 洋葱
scallion, leek 青葱
wheat gluten 面筋
miso 味噌
asoning 调味品
caviar 鱼子酱
barbeque sauce 沙茶酱
tomato ketchup, tomato sauce 番茄酱
mustard 芥茉
salt 盐
sugar 糖
monosodium glutamate , gourmet powder 味精
vinegar 醋
sweet 甜
sour 酸
bitter 苦
lard 猪油
peanut oil 花生油
soy sauce 酱油
green pepper 青椒
paprika 红椒
star ani 八角
cinnamon 肉挂
curry 咖喱
malto 麦芽糖
糖与蜜饯：
5
五星级酒店英语大全
jerky 牛肉干
dried beef slices 牛肉片
dried pork slices 猪肉片
confection 糖果
glace fruit 蜜饯
marmalade 果酱
dried persimmon 柿饼
candied melon 冬瓜糖
red jujube 红枣
black date 黑枣
glace date 蜜枣
dried longan 桂圆干
raisin 葡萄干
chewing gum 口香糖
nougat 牛乳糖
mint 薄荷糖
drop 水果糖
marshmallow 棉花糖
caramel 牛奶糖
peanut brittle 花生糖
castor sugar 细砂白糖
granulated sugar 砂糖
sugar candy 冰糖
butter biscuit 奶酥
rice cake 年糕
moon cake 月饼
green bean cake 绿豆糕
popcorn 爆米花
chocolate 巧克力
marrons glaces 糖炒栗子
国外生活必备英文词汇全搜索－饮食篇3
牛排与酒：
breakfast 早餐
lunch 午餐
brunch 早午餐
supper 晚餐
late snack 宵夜
dinner 正餐
ham and egg 火腿肠
buttered toast 奶油土司
French toast 法国土司
muffin 松饼
chee cake 酪饼
white bread 白面包
brown bread 黑面包
French roll 小型法式面包
appetizer 开胃菜
green salad 蔬菜沙拉
onion soup 洋葱汤
potage 法国浓汤
corn soup 玉米浓汤
minestrone 蔬菜面条汤
ox tail soup 牛尾汤
fried chicken 炸鸡
roast chicken 烤鸡
steak 牛排
T-bone steak 丁骨牛排
filet steak 菲力牛排
sirloin steak 沙朗牛排
club steak 小牛排
well done 全熟
medium 五分熟
rare 三分熟
beer 啤酒
draft beer 生啤酒
stout beer 黑啤酒
canned beer 罐装啤酒
red wine 红葡萄酒
gin 琴酒
brandy 白兰地
whisky 威士忌
vodka 伏特加
on the rocks 酒加冰块
rum 兰酒
champagne 香槟
其他小吃：
meat 肉
beef 牛肉
pork 猪肉
chicken 鸡肉
mutton 羊肉
bread 面包
steamed bread 馒头
rice noodles 米粉
fried rice noodles 河粉
steamed vermicelli roll 肠粉
macaroni 通心粉
bean thread 冬粉
bean curd with odor 臭豆腐
flour-rice noodle 面粉
noodles 面条
instinct noodles 速食面
vegetable 蔬菜
crust 面包皮
sandwich 三明治
toast 土司
hamburger 汉堡
cake 蛋糕
spring roll 春卷
pancake 煎饼
fried dumpling 煎贴
rice glue ball 元宵
glue pudding 汤圆
millet congee 小米粥
cereal 麦片粥
steamed dumpling 蒸饺
ravioli 馄饨
6
五星级酒店英语大全
饭店交流用语之欢迎、问候用语
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I’ve dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
饭店交流用语之祝贺用语
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much).
谢谢您（非常感谢）。
20、Thank you for your advice (information, help)
感谢您的忠告（信息、帮助）。
21、It’s very kind of you.
谢谢，您真客气。
22、You are welcome.
不用谢。
23、Not at all.
不用谢。
Don’t mention it.
不用谢。
24、It’s my pleasure.
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your rvice.
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry.
很抱歉。
28、Excu me.
对不起。
29、I’m sorry, It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting.
对不起，让您久等了。
31、Sorry to interrupt you.
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
饭店交流用语之征询和指路用语
36、Can(May)I help you?
我能帮您什么吗？
Yes, plea.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的吗？
39、Just a moment, plea.
请稍等一下。
40、May I u your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of cour.
当然可以。
7
五星级酒店英语大全
41、Go upstairs/downstairs.
上楼/下楼。
42、It’s on the cond (third) floor.
在二（三）楼。
43、Excu me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, plea.
请这边走
Turn left /right.
往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the bament at the end of the
corridor.
在地下室走廊尽头。
饭店交流用语之提醒和告别用语
47、Mind/(Watch)your step.
请走好。
48、Plea be careful.
请当心。
49、Plea don’t leave anything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Plea don’t smoke here.
请不要在这边抽烟。
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to e you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语
1、Have you a rervation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Plea pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are the your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Houkeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the
laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment, madam. I’ll bring them to you
right away.
等一会儿，夫人。我马上送来。
10、I’ll nd for an electrician( doctor, ……)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, plea. Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you
dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7: 9: breakfast.
早餐7点到9点。
11:1: lunch.
午餐11点半到1点半。
6: 8: dinner.
晚餐6点半到8点半。
15、Here is the bill. Plea sign it.
这是您的账单，请签字。
饭店交流用语之销售用语
005-1-4 15:40:12
1、What kind of rooms(foods) would you like to
have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠。
4、We’ll offer tour guides complimentary
breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
6、May I introduce mylf?
8
五星级酒店英语大全
让我介绍我自己。
7、May I prent you a litter souvenir?
请接受我们的一点小纪念品。
8、Let’s drink to our friendship!
为我们的友谊干杯！
9、Let me propo a toast to the health of our
guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chine food?
您喜欢中国菜吗？
12、What do you think of our rvice?
您对我们的服务有什么意见？
13、Thank you for your comments(compliment,
suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s
regulations.
这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.
我们饭店是不收小费的。
It’s our pleasure to rve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for the
damage.
您必须赔偿。
17、Thank you for telling us about it.
谢谢您告诉我们
I’ll look into the mater right away.
我马上去处理这件事情。
18、I assure you it wont happen again.
我保证此类事情不会再发生。
19、Plea don’t worry, sir (madam)
先生（夫人），请不必担心。
I will nd someone up to your room right away.
我马上派人到你的房间去。
20、I can’t guarantee anything, but I’ll try
my best.
我不能保证，但我会尽力而为。
21、What can I show you.
您要买什么？
22、How do you like this fashion (color, size,
design )?
您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of
stock.
这种颜色的特大号已经卖完了。
Plea try us again tomorrow.
请明天再来看看。
24、They are altogether 175(one hundred and
venty-five) Yuan.
共计175元。
You may pay in cash or with credit card.
您可以付现金也可以用信用卡。
25、You have made a good choice, you have very
good taste.
您真会买东西，眼力真好。
宾馆英语之预订房间
1．I'd like to book a double room for Tuesday next
week．
下周二我想订一个双人房间。
2．What's the price difference？
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars
per night，one with a rear view is 115 ollars per
night．
一间双人房朝阳面的每晚140美元，背阴面的每晚115
美元。
4．I think I'll take the one with a front view
then．
我想我还是要阳面的吧。
5．How long will you be staying？
您打算住多久？
6．We'll be leaving Sunday morning．
我们将在星期天上午离开。
7．And we look forward to eing you next Tuesday．
我们盼望下周二见到您。
8．I'd like to book a single room with bath from
the after-noon of October 4 to the morning of
October 10．
我想订一个带洗澡间的单人房间，10月4日下午到10
月10日上午用。
9．We do have a single room available for tho
dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， plea？
请问房费多少？
11．The current rate is＄ 50 per night．
现行房费是50美元一天。
12． What rvices come with that？
这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．
听起来还不错。这个房间我要了。
14． By the way， I'd like a quiet room away from
the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房
间。
Dialogue A
A：Room Rervations．Good afternoon．
B：I'd like to book a double room for Tuesday next
week．
A：That's fine， sir． A double room for Tuesday，
September12th， with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars
9
五星级酒店英语大全
per night，one with a rear view is 115 dollars
per night．
B：I think I'll take the one with a front view
then．
A： How long will you be staying？
B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very
much，and we look forward to eing you next
Tuesday．
B： Good． That's all ttled then． Good-bye．
A： Good-bye．
Dialogue B
A：Advance Rervations．Can I help you？
B：Yes，I'd like to book a single room with a bath
from the afternoon of October 4 to the morning
of October 10．
A： Yes， we do have a single room available for
tho dates．
B： What is the rate， plea？
A： The current rate is＄50 per night．
B： What rvices come with that？
A： For＄50 you'll have a radio， a color
television， a telephone and a major
international newspaper delivered to your room
everyday．
B： That sounds not bad at all．I'll take it．
A：Very good． Could you tell me your name， sir，
plea？
B： Yes， it is Moore．
A： How do you spell it， plea？
B： It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，plea？
B：It is 3600 Montague Boulevard，Hattiesburg，
Mississiippi39401 U．S．A．．
A： Excu me， sir， but could you speak a little
more slowly，plea？
B：Sure，no problem．It's 3600 Montague Boulevard，
Hattiesburg，Mississippi 39401 U．S．A．．Have
you got it？
A：Yes，so it is 3600 Montague Boulevard，
Hattiesburg，Mississippi 39401 U．S．A．．
B： That's right．
A： What about your telephone number？
B：（601） 264-9716． By the way， I'd like a quiet
room away from the street if that is possible．
A：A quiet room away from the street is
preferred．O．K．．We'll mail you a rervation
card confirming your booking as soon as
possible．We look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．
Words and Expressions
ttle v．解决
available a．可得到的，有用的
confirm vt．使坚定，认可
Mississippi n．密西西比（美国州名）
宾馆英语之在宾馆门口
15．Welcome to our hotel．
欢迎光临。
16．So you have got altogether four pieces of
baggage？
您一共带了4件行李，是不是？
17． Let me have a check again．
让我再看一下。
18．The Reception Desk is straight ahead．
接待处就在前面。
19．After you, plea．
你先请。
20．Excu me, where can I buy some cigarettes？
劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor．
一楼有个商店。
22．It lls both Chine and foreign cigarettes．
在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？
也可以买到纪念品吗？
24．There is a counter lling all kinds of
souvenirs．
有个柜台出售各种各样的纪念品。
25．Excu me, where is the restaurant？
劳驾，请问饭厅在哪儿？
26．We have Chine restaurant and a western－
style restaurant．Which one do you prefer？
我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chine food today．
今天我想尝尝中国菜。
Dialogue A
（A car pulls up in front of Huatian Hotel and
a doorman
（A） goes forward to meet the guests B and C,
opening the door of the car for them．）
A：Good evening，sir and madam．Welcome to our
hotel．
Mr Bell（B）: Thanks．Good evening．
A：（Opening the trunk, taking out the baggage
and looking at the name on the baggage tags）
I'm the doorman, sir． So you have got altogether
four pieces of baggage？
B： Er． Maybe five, Margaret（C）？
A：Five？Oh, sorry． Let me have a check again．
C：Oh，no，Henry．Always poor memory！We've got
only four．
B：I e．
（To the doorman） Sorry，boy． You're right． Four
pieces．
A： Never mind, sir． The Reception Desk is
straight ahead．After you，plea．
B：Yes，thank you．
10
五星级酒店英语大全
Dialogue B
A： Excu me． Where can I buy some cigarettes？
B： There is a shop on the ground floor． It lls
both Chine and foreign cigarettes．
A：Can I also get some souvenirs there？
B：Yes, sir．There is a counter lling all kinds
of souvenirs．
A： By the way, where is the men's room？
B：There is one at the end of the corridor．
A：Thank you．
B： You are welcome．
Dialogue C
A：Excu me, where is the restaurant？
B：We have Chine restaurant and a western-style
restaurant．Which one do you prefer？
A：I'd like to try some Chine food today．
B： The Chine restaurant is on the cond floor．
A： What are the hours at the restaurant？
B：Breakfast 6: 0 to 9: ; Lunch 11: 30
a.m. to2: 00 p．m. ; Dinner 5: 30 to 9:
A：Thank you．
B： You're welcome．
Words and Expressions
cigarette n．香烟、纸烟
souvenir n．纪念品，纪念物
corridor n．走廊
宾馆英语之在接待处 1
28．I want a double room with a bath．
我要一间有浴室的双人房。
29．How much a day do you charge？
每天收费多少？
30．It is hundred yuan a day including heating
fee， but excluding rvice charge．
一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable．
收费十分合理。
32．How long do you intend to stay in this hotel？
您准备住多久？
33．Have you got through with the check－in
procedure？
你是否已经办妥住宿登记手续？
34． Can I book a single room for my friend
beforehand as he will arrive in Shanghai tomorrow
morning？
我能为我的朋友预订一间单人房吗？他将于明天早
上到达上海。
35．Would you mind filling in this form and pay
a hundred yuan in advance for him．
请填好并预付一百元钱。
36．This is a receipt for paying in advance．Plea
keep it．
这是预付款收据，请收好。
37．Have you any vacant（spare） room in the
hotel？
旅馆里有空余房间吗？
38．Sorry， we have no vacant（spare） room for
you． But I can recommend you to the Orient Hotel
where you may get a spare room．
对不起，我们已经客满了。但是我可以介绍您去东方
饭店，那里有空余的房间。
39．Good afternoon， my room number is 321．Any
mail for me？
下午好！我的房号是321。有我的信吗？
40．Yes．You have two letters and one telegram，
also a message was left by a lady before one hour．
有的。您有两封信和一封电报，一小时前有一位小姐
来电话留言给您。
41．I'll mail a letter to U．S．A．by airmail．
我要寄一封航空信到美国。
42．How much do I have to pay for you？
我要付多少钱？
43．A letter generally mails to
America—Europe—Africa by airmail． First 20
grams is 20 yuan．
通常一封寄到美国、欧洲、非洲的航空信，20克收费
20元。
Dialogue A
11
五星级酒店英语大全
（A：Receptionist B：Guest）
B： I want a double room with a bath．How much
aa day doyou charge？
A： It is a hundred yuan a day including heating
fee but excluding rvice charge．
B：It's quite reasonable．
A：How long do you intend to stay in this hotel？
B：I shall leave in a fortnight（half a month）．
A：Have you got through with the check－in
procedure？
B：Oh，yes，I'm going to fill in the form of
registration right now．Can I book a single room
for my friend before hand as he will arrive in
Shanghai tomorrow morning？
A：Sure．Here is the form for rervations．Would
you mind filling in this form and pay hundred yuan
in advance for him．
B：All right． This is one hundred yuan to pay
for my rervation．
A：Thank you．This is a receipt for paying in
advance．Plea keep it．
Dialogue B
B： Have you any vacant（spare） room in the
hotel？
A：Sorry，we have no vacant（spare） room for
you． But I canre commend you to the Orient Hotel
where you may get as pare room．
B：That sounds very good！Can I book the plane
ticket（train ticket，ship ticket）here？
A：Plea go to the CAAC office to book your plane
ticket．If you want to book your train ticket or
ship ticket，you'd better go to the Shanghai
International TravelService．
B： Could you tell me how many kinds of rooms do
you have？
A：There are single rooms， double rooms， suites
and deluxe suites in our hotel． Every room is
equipped with a bat hand a telephone．
B：Oh，I e．Thanks．
A：You are welcome．
Dialogue C
（A： Guest B： Receptionist）
A：Good afternoon，my room number is 321．Any mail
for me？
B：Yes．You have two letters and one telegram，
also a message was left by a lady before one hour．
A：Let me e who called…？ I have to make a phone
call．Will you get me the party？ Here is the
number．
B： OK．Wait for moment．… Here is your party．
A： Thank you．I'll mail a letter to U． S． A．by
airmail．How much do I have to pay for you？
B：A letter generally mall to America- Europe-
Africa by airmail．First 20 grams is 20 yuan．Each
additional 20grams is 15 yuan．
A：Oh，I e．Thank you very much．
Words and Expressions
heating fee 供暖费
exclude vt．把……排除在外
reasonable a．（价钱）公道的，不贵的
fortnight n．十四日，两星期
procedure n．过程，步骤，程序
check－in procedure 住宿登记手续
registration n．登记，注册
12
五星级酒店英语大全
deluxe suites 豪华套房
宾馆英语之在接待处 2
2005-1-18 22:34:50
44．Yes， we do have a rervation for you．
对了，我们这儿是有您预订的房间。
45．Would you plea fill out this form while I
prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on．
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your
departure．
您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room
number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是
1420。
50．It is on the 14th floor and the daily rate
is＄90．
房间在14层，每天的房费是90美元。
51． Plea make sure that you have it with you
all the time．
请务必随时带着它。
52． My business negotiation has progresd much
more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend
my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking
situation．
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your
extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for
us to ask you to change rooms for the last two
nights．
不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another
gentleman．
我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．
没问题。
Dialogue A
A： Good morning, sir. Can I help you？
B：Good morning！I have a rervation for a single
room with a bath here.
A： May I have your name, sir, plea？
B：Bradley,John Bradley.
A：Just a moment, sir, while I look through our
,we do have a rervation for you, Mr.
you plea fill out this form while
I prepare your key card for you？
B： I borrow your pen for a minute,
plea？
A： you are.
B：What should I fill in under ROOM NUMBER？
A： You can just skip that. I'll put in the room
number for you later on.
13
五星级酒店英语大全
B：（After he has completed the form） Here you
are.I think I've filled in everything correctly.
A： Let me e…name, address, nationality,for
war ding address, passport number, place of issue,
signature and date of
,here, forgot to put in the
date of your departure. Here let me fill it in
for are leaving on…？
B：Ocrober 24.
A：Now everything's in here is your
key, room number is 1420. It is
on the14th floor and the daily rate is＄
is your key card with all the information on your
booking, the hotel rvices and the hotel rules
and regulations on make sure that you
have it with you all the need to show
it when you sign for your meals and drinks in the
restaurants and the also need to show
it when you collect your key from the Information
Desk.
B： OK.I'll take good care of it.
A： And now if you are ready,y, I'll call
the bell-boy and he'll take you to your room.
B： Yes, I'm you.
A：I hope you enjoy your stay with us.
B：I'll try.
Dialogue B
A：Good morning！Can I help you？
B：Good morning！ I'm lass in room 1208.
My business negotiation has progresd much more
slowly than I had makes it
necessary for me to stay on here for another day.I
wonder if it is possible for me to extend my stay
at this hotel for two days.
A： I'll take a look at the hotel's booking
situation. Yes, sir,I'm glad that we'll be able
to accept your extension re－ I'm
afraid that it will be necessary for us to ask
you to change rooms for the last two
e,we have already let your room to another
that acceptable to you？
B： Yes, that's no problem at all.
A： Let me e… room 1111 Will be vacant. How
about room1111？
B：That is fine.
A：When would you like to move tomorrow？
B： I don't know.
A：The new occupant will be checking in a little
after twelve.
B： That means I have to move out before 12. Let
me e. I'll be leaving for the negotiation at
9∶30 tomorrow morning and I will not be
returning to the hotel until sometime in the
afternoon. So I'm going to have to do it before
I go to the ,I think I will move
at 9o'clock.
A： Good.I will nd a bellboy to your room and
help youwith your luggage at 9 o'clock. And
plea remember to bring your key card to the
reception desk when you pass it tomorrow so that
I can change the room number on it.
B：I you very much.
A：Goodbye.
Words and Expressions
nationality n．国籍
forward v．发送，寄发
for warding address 转投地址
passport n．护照
place of issue 发照地点
signature n．签名
departure n．离开
regulation n．规章，规定，条例
14
五星级酒店英语大全
negotiation n．谈判；磋商
extension n．延长日期
宾馆英语之应接服务员
2005-1-8 12:33:12
59．Is this everything， sir？
这是全部东西吗，先生？
60．Here's the light switch．
这是电灯开关。
61．Here's the clot and there's the bathroom．
这儿是壁柜。这儿是洗澡间。
62． Will there be anything el， sir？
还有什么事吗，先生？
63． Well，if you need anything el，plea call
room rvice．
噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage．
我来帮您拿行李。
65．It's very kind of you to do so．
你这样做使我很感激。
66．What's your room number， plea？
请问您的房间号码？
67． And by the way， could I have a look at your
room card？
顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？
您觉得这个房间怎么样？
69．It's also quite spacious．
房间也很宽敞。
70． Do you mind if I put your luggage by the
wardrobe？
我把您的行李搁在衣柜旁边好吗？
71．By the way， could you tell me about your hotel
rvice？
顺便问问，你能不能给我讲一下宾馆服务的情况？
Dialogue A
Bellboy： Is this everything， sir？
Visitor：Yes，that's everything．
Bellboy：Follow me，plea．
Visitor：Thanks．
Visitor：Oh， can you change a twenty？
F． C．：Yes，sir．
Visitor：Three fives and five ones， plea．
F．C．： Yes， sir．
Bellboy： Here we are， sir．
Here's the light switch．
Visitor： Fine．
Bellboy： Here's the clot and there's the
bathroom．
Visitor：Great！ I want to wash up．
Bellboy： Will there be anything el， sir？
Visitor：No，thanks． I think I'm OK．
Bellboy：Well，if you need anything el，plea
call room rvice．
Visitor：Thank you．Here you are．
15
五星级酒店英语大全
Dialogue B
（A： Bellman B： Mr and Mrs Smith）
A： Good afternoon， sir and madam． I'm the bell
man here．
B：Good afternoon．
A：Very nice to e you here． Let me help you
with your luggage．
B：It's very kind of you to do so．
A： What's your room number， plea？And by the
way，could I have a look at your room card？
B：Oh，yes．This morning my cretary made a
rervation and filled in the registration form
for me． He told me that my room number was 302．
A：I e．Now plea follow me．
（After entering the room）
A：Sir and madam，how do you like this room？
It's just facing the Shanghai gymnasium．It's
also quite spacious．
B：It's very cozy．I like it very much．
A： Do you mind if I put your luggage by the
wardrobe？
B： It's OK．Thank you very much．
A： Sir and madam， if you need something， just
call me over the phone or press the button over
there．
Dialogue C
（When me bell man is leaving the room，Mr．Brown
asks him to introduce something about their
rvice．）
A：By the way，could you tell me about your hotel
rvice？
B： Certainly sir．Our hotel is a modern garden
hotel of three star grade consisting of a group
of three－storied octagonal buildings．The hotel
posss 199 international－stand arddouble
rooms， 4 suites and 2 deluxe suites． All of the
mare well－furnished．
A：How about other rvices？
B： Available at the hotel is a variety of
Chine，Japane and Western food restaurants，
in addition to a complete t of rvice
facilities including ballroom， physical fitness
center， squash， billiard room， beauty salon，
sauna，swimming pool， bar， shopping arcade and
taxi rvice，etc．
A：It sounds great．I'd like to have a brochure
of your hotel．Where could I get one？
B：You can get it from the Reception Desk．If you
don't mind， I'll come up again and offer you one．
A：Good．That's very kind of you．By the way，
what about the daily rvice hour of the dining
－room？
B： From 7∶00 a． m． till 10∶00 p．m．， nearly
rving all day long．
A：When will the bar and cafe open？
B：From 3∶00 p．m．till midnight．And then，
you might keep your valuables at the hotel's
vault．
A：You give very good rvice in your hotel．Thank
you a lot．
Words and Expressions
F．C．=front desk clerk 前台职员
Shanghai Olympic Hotel 上海奥林匹克饭店
gymnasium n．体育馆
spacious a．宽敞的
cozy a．舒适的
wardrobe n．衣橱，衣柜
consist（of） v．由……组成；包含
16
五星级酒店英语大全
storied a．有……楼层的
octagonal a．八角形的
furnish vt．装备；布置（房间）
well－furnished （房间）布置得好
available a．可得到的
variety n．种类；多样化
in addition to 另有，还有
facility n．设备
physical fitness 健身房
squash courts （squash=tennis）网球场
billiard n．弹子
beauty salon 美容室
sauna n．桑拿浴室
arcade n．商场
brochure n．小册子
valuables n．贵重物品
vault n．保管库（贵重物品储藏处）
宾馆英语之在问讯处 1
2005-1-4 15:39:14
72．Is there any place in the hotel where we can
amu our－lves？
旅馆里有娱乐场所吗？
73．If you want to take a walk， you can go to
the garden．
如果您想散步，可以去花园。
74．There is a recreation centre on the ground
floor．
在一楼有个娱乐中心。
75． You can play billiards，table tennis，bridge，
and go bowl－ing．
您可以去打打台球、乒乓球、桥牌和保龄球。
76．Is there a place where we can listen to some
music？
有听音乐的地方吗？
77． There is a music teahou where you can enjoy
both classical music such as Beethoven，Mozart，
Liszt，and mode rnmusic，while having some Chine
tea or other soft drinks．
有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、
莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶
和软饮料。
78． Would you plea tell me the daily rvice
hours of the dining room？
请告诉我餐厅每天的服务时间，好吗？
79．From 7∶00 a．m．till 10∶00 p．m．nearly rving
all day long．
从早上七时一直到晚上十时，几乎全天供应。
80． When will the bar and cafe open？
酒吧和咖啡馆什么时间开放？
81．From 3∶00 p．m．till midnight．
从下午三点到晚上十二点。
82．Does the guest hou offer any other rvice？
宾馆里还有哪些服务项目？
83．We have a barber shop， a laundry， a store，
post and telegram rvices，a newspaper stand，
a billiard，table tennis， video games and so on．
我们有理发室、洗衣房、小卖部、邮电服务、报刊供
应柜、弹子房、乒乓球和电子游戏。
84．It's jolly good！
这太好了！
17
五星级酒店英语大全
85．And where can I have my laundry done？
脏衣服送到哪里去洗？
Dialogue A
A：Is there any place in the hotel where we can
amu our－lves？
B：If you want to take a walk， you can go to the
garden． Itis very relaxing there．
A： That sounds good．But is that the only place
to go？
B： No， sir． There is a recreation centre on
the ground floor．You can play billiards， table
tennis， bridge，and go bowling．
A：Is there a place where we can listen to some
music？
B：Yes，sir．There is a music teahou where you
can enjoy both classical music such as Beethoven，
Mozart，Liszt，and modern music， while having
some Chine tea or other soft drinks．
A：Oh，great！Thank you very much．
B：It's a pleasure．
Dialogue B
（A： Receptionist B： Guest）
B：Would you plea tell me the daily rvice
hours of the dining room？
A：Certainly．From 7∶00 a．m．till 10∶00
p．m．nearly rving all day long．
B： When will the bar and cafe open？
A：From 3∶00 p．m．till midnight．
B： Does the guest hou offer any other rvice？
A：Oh， we have a barber shop， a laundry，a store，
post and telegram rvices，a newspaper stand，
a billiard，table tennis，video games and so on．
B： It's jolly good！
A：You may have your shopping and amuments
there．
B：Thank you for your concern．Can I get a tourist
map in the hotel？
A：Yes， you may go to the lobby and buy it from
the news-paper stand there． With the map， you
can find your way around．
B： Good．And where can I have my laundry done？
A：There's a plastic bag in the bathroom．Just
put your laundry in it．It will be picked up after
I make the bed every morning．Here is the room
key．
B： Do I keep the key？
A：At the rvice counter，there are attendants
on duty all day．Plea leave the key with the
rvice counter when you go out．
B：Yes，I know． Thanks．
A： And then， you might keep your valuables：
diamonds，necklace，ear－rings，etc．，in the vault
of the guest hou．
B：You give very good rvice in this guest
hou．Thank you a lot．
A：Thank you， Mr．Taylor．I hope you will enjoy
staying here．In the mean time， the hot water
supply in this guest hou is from 6∶00 a．m．up
to 12∶00 p．m．
B：Oh，that sounds good． I feel like taking a
bath right now．I'm ud to having a bath at 9
o'clock every morning．
A：If you plea．In the batnroom， everything
has already been prepared， such as toilet soaps，
towels， bathing towels， bathrobes， slippers，
toilet paper， shampoo，combs，brushes， shavers，
an ashtray and bathing caps．
B：Thank you for your information．
18
五星级酒店英语大全
Words and Expressions
amu vt．给……娱乐；逗……乐
bowling n．保龄球
vedio a．图像的
game n．游戏
jolly a．极好
amument n．娱乐
concern n．v．关心，涉及；关于
lobby n．门廊；门厅
valuable n．值钱物 a．值钱的
diamond n．钻石、金刚石
necklace n．项圈，项链
ring n．戒指
vault n．（银行）保险库
supply v．供应
bathing towel 浴巾
bathrobe n．浴衣
slipper n．拖鞋
shampoo n．洗发液（香波）v．洗头
ashtray n．烟灰缸
shaver n．电动剃刀
宾馆英语之在问讯处 2
2004-12-19 13:22:02
86．Madam．What can I do for you？
夫人。我能为您做些什么？
87．I'm looking for a man who name is John．
我在寻找一位男士，他的名字叫约翰。
88．Could you tell me his room number， plea？
请问他的房间号码是多少？
89．I suppo it is 735．
我想他的房间号码是735号。
90．By the way， plea show me where the lift
is？
顺便请指点我电梯在什么地方？
91．I need some information about touring
Hangzhou．
我想了解关于游览杭州的情况。
92． There are two trains going to Hangzhou every
morning，No．49 and No．79．
每天早晨有两列火车到杭州，49次列车和79次列车。
93．What time does this train leave？
这列火车什么时间发车？
94． Could you get me two tickets for tomorrow
here？
你能否在这儿卖给我两张明天的车票？
95．I'm looking for a friend， Mr．Brown． Could
you tell me if he is in the hotel？
我在找一位朋友，布朗先生。你能告诉我他是住在这
个饭店吗？
96．Just a minute，plea．I'll e if he is
registered．
请稍等片刻，我看看他是否登记了。
97．They are in suite 705． Let me phone him．
他们住在705号套房，我来给他打电话。
98．Mr．Brown said he's waiting for you in his
room．
布朗先生说他在房间里等您。
19
五星级酒店英语大全
Dialogue A
A： Good afternoon， Madam．What can I do for you？
B： Good afternoon．I'm looking for a man who
name is John．
A：Could you tell me his room number，plea？
B： I suppo it is 735．
A： Plea wait a moment． Let me phone him…
Mr． John said he's waiting for you in his room．
B： Thank you very much．By the way， plea show
me where the lift is？
A：I'll tell you how to get there．This way，
plea…
B： Thank you．
A：It's my pleasure．
Dialogue B
（A： Receptionist B： Mr Brown）
A：Good morning，sir．Anything I can do for you？
B：Good morning．I need some information about
touring Hangzhou．
A：There are two trains going to Hangzhou every
morning，
No．49 and No．79．Which one do you prefer？
B： Which is earlier？
A：No．49．This train goes to Guangzhou，and it
stops at Hangzhou．
B：What time does this train leave？
A：At 9∶45 in the morning and arrives in Hangzhou
at about one o'clock in the afternoon．
B：Good，I'll take this one．Could you get me two
tickets for tomorrow here？
A：Sorry，sir．Plea go to the Shanghai Travel
Service Agency in our hotel．It's on the ground
floor．
B：Oh，I e．Thanks．
Dialogue C
（A：Receptionist B：Mr Miller）
A：Good afternoon．What can I do for you？
B：Good afternoon．I'm looking for a
friend．Mr．Brown．
Could you tell me if he is in the hotel？
A：Mr．Brown？Just a minute，plea．I'll e if
he is registered．
（The Receptionist looks over the register）
A：Brown，Mr．Brown？There are a lot of Browns
here today…Mr．Charles Brown，Mr David Brown…
B：Mr．Johnson Brown from Chicago．Isn't he staying
at thishotel？
A：Oh，yes，here's his name Mr．and Mrs． Johnson
Brown and family．They are in Suite 705．Plea
wait a moment，let me phone him…Mr．Brown said
he's waiting for you in his room．
B：Thank you．Would you plea show me where the
lift is？
A：OK．Step this way，plea．Here it is．
B： Thank you．
R：It's my pleasure．
Words and Expressions
register n．登记簿
Chicago n．芝加哥（美国城市）
lift n．电梯（英）
20
五星级酒店英语大全
宾馆英语之客房服务
2005-1-20 18:29:34
99．Houkeeping．May I come in？
我是客房的，可以进来吗？
100．When would you like me to do your room，
sir？
您要我什么时间来给你打扫房间呢，先生？
101．You can do it now if you like．
如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask
of hot water．
我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．
很抱歉您的水壶空了。
104．May I do the turn-down rvice for you now？
现在可以为您收拾房间了吗？
105．Oh，thank you．But you e，we are having
some friends over．
噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？
你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight
staff know．
当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess
now．
我刚洗了澡，那儿乱糟糟的。
110．Besides，plea bring us a bottle of just
boiled water．
此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw
the curtains for you？
天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for you？
您还有什么事要我做吗？
113．I'm always at your rvice．
乐意效劳。
Dialogue A
A： I come in？
B：Yes, plea.
A：When would you like me to do your room, sir？
B：You can do it now if you like.I was just about
to go down for my breakfast when you
before you start, would you do this for me？
A：Yes, what is it？
B：I would like you to go and get me a flask of
hot water.I need some hot water to wash down
medicine after break－fast.
A：I'm sorry that your flask is empty.I'll go and
get you an- other flask that's full at once.
B：Thank you.
Dialogue B
（The Turn-down Service）
A：Good evening, madam and I do the turn
down rvice for you now？
21
五星级酒店英语大全
B：Oh, thank you e, we are having some
friends 're going to have a small party
here in the you come back in three
hours？
A：Certainly, madam.I'll let the overnight staff
will come then.
B：That's , our friends em to be a
little you tidy up a bit in the
bathroom？I've just taken a bath and it is quite
a mess s, plea bring us a bottle of
just boiled 'd treat our guests to
typical Chine tea.
A：Yes, madam.I'll bring in some fresh towels
together with the drinking water.
B：OK.
A：（Having done all on request） It's growing
you like me to draw the curtains for
you, sir and madam？
C：Why not？That would be so cozy.
A： May I turn on the lights for you？
C：Yes, plea.I'd like to do some reading while
waiting.
A：Yes, there anything I can do for you？
C：No 're a smart girl you
very much.
A：I'm always at your e, sir and
madam, and do have a very pleasant evening.
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的
cozy a．舒适的，温暖的
rvice n．服务，帮助
宾馆英语之洗衣服务
2005-1-20 18:32:50
114．Excu me．Have you any laundry？
对不起，请问有没有要洗的衣服？
115．The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服了。
116．If you have any，plea just leave it in the
laundry bag behind the bathroom door．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117．Plea tell us or notify in the list whether
you need your clothes ironed，washed，dry-cleaned
or mended and also what time you want to get them
back．
请告诉我们或在洗衣单上写明您的衣服是否需要熨
烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage？
如果你们洗衣时损坏了衣服怎么办？
119．In such a ca，the hotel should certainly
pay for it．
如果是这样，饭店当然应该赔偿。
120．Could you nd someone up for my laundry，
plea？
请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes．
洗熨工马上就到。
122．Will the color run in the wash？
洗衣时会掉色吗？
123．We'll dry-clean the dress．
我们将干洗这条裙子。
124．We'll stitch it before washing．
我们会在洗之前把衬里缝好。
22
五星级酒店英语大全
125．When can I have my laundry back？
我何时能取回洗的衣服呢？
126．But would you like express rvice or
same-day？
不过，您是要快洗服务还是当日取？
127．I'd like this sweater to be washed by hand
in cold water．
这件毛衣要用冷水手洗。
Dialogue A
（Explaining How to Get the Service）
（A：Room Attendant B：Guest）
A：Excu me. Have you any laundry？The laundry
man is here to collect it.
B：No, not now, thank you.
A：If you have any, plea just leave it in the
laundry bag be-hind the bathroom door. The
laundry man comes over to collect it every
morning.
B：Thank you.
A：Plea tell us or notify in the list whether
you need your clothes ironed, washed,
dry-cleaned or mended and also what time you want
to get them back.
B：I e. What if there is any laundry damage？
I wonder ifyour hotel has a policy on dealing with
it.
A：In such a ca, the hotel should certainly pay
for it. The indemnity shall not exceed ten times
the laundry.
B：That sounds quite reasonable. I hope there's
no damage at all.
A：Don't worry, sir. The Laundry Department has
wide experience in their work.
B：All right. Thank you for your information.
A：Not at all.
Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell）
A：What can I do for you？
B：Could you nd someone up for my laundry,
plea？Room908, Bell.
A：Certainly, Mrs Bell. A valet will be up in a
few minutes.
B：Good. I also have a silk dress which I don't
think is color-fast. Will the color run in the
wash？
A：We'll dry-clean the dress. Then the color won't
run.
B：You're sure？Good！And the lining of my
husband's jackethas come unstitched. It might
tear over further while washing.
A：Don't worry, madam. We'll stitch it before
washing.
B：That's fine. Now, when can I have my laundry
back？
A：Usually it takes about two days to have laundry
done. But would you like express rvice or
same-day？
B：What is the difference in price？
A：We charge 50％ more for express, but it only
takes 5hours.
B：And for same-day, will I get the dress and skirt
back this evening？
A：Yes, madam. All deliveries will be made before
six o'clock.
B：I'll have express then.
Dialogue C
A：Can I help you？
23
五星级酒店英语大全
B：Yes. I have some laundry to be done.
A：Certainly, sir. Could you fill out the laundry
form, plea？
B：May I u your pen？
A：Sure. Here you are.
B：Thanks. Oh, I don't want the shirts starched.
A：No starch. I understand, sir.
B：And also I'd like this sweater to be washed
by hand in cold water. It might shrink otherwi.
A：By hand in cold water, I e.
B：When will they be ready？
A：We will deliver them tomorrow evening around
6.
B：Fine, Thanks a lot.
Words and Expressions
notify v．通知
iron v．熨烫
dry-clean v．干洗
indemnity n．赔偿
mend v．修补，缝补
stitch v．缝缀
valet n．旅馆中替客人洗烫衣服的人员
colorfast a．不褪色的
express rvice 快洗服务
starch v．给（衣服等）浆，浆硬
宾馆英语之处理投诉
2005-1-20 18:35:31
128．Can you change the room for me？ It's too
noisy．
能给我换个房间吗？这儿太吵了。
129．My wife was woken up veral times by the
noi the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．She said it was too much for her．
她说这使她难以忍受。
131．I'm awfully sorry，sir．
非常对不起，先生。
132．I do apologize．
我向您道歉。
133．No problem，sir．
没问题，先生。
134．We'll manage it，but we don't have any spare
room today．
我们会尽力办到，但是今天我们没有空余房间。
135．Could you wait till tomorrow？
等到明天好吗？
136．I hope we'll be able to enjoy our stay in
a quiet suite tomorrow evening and have a sound
sleep．
我希望明天晚上我们能呆在一套安静的房间里睡个
好觉。
137．And if there is anything more you need，
plea let us know．
如果还需要别的什么东西，请告诉我们。
138．The light in this room is too dim．
这房间里的灯光太暗了。
139．Plea get me a brighter one．
请给我换个亮的。
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五星级酒店英语大全
140．Certainly，sir．I'll be back right away．
好的，先生，我马上就回来。
141．The room is too cold for me．I feel rather
cold when I sleep．
这房间太冷了，我睡觉时感到很冷。
Dialogue A
A guest（B） wants to change a room. He goes to
the assistant manager（A）
A：Good morning, sir. What can I do for you？
B：I'm Bell. I'm in Room 908. Can you change the
room for me？It's too noisy. My wife was woken
up veral times by the noi the baggage
elevator made. She said it was too much for her.
A：I'm awfully sorry, sir. I do apologize. Room
908 is at the end of the corridor. It's possible
that the noi is heard early in the morning when
all is quiet.
B：Anyhow, I'd like to change our room.
A：No problem, sir. We'll manage it, but we don't
have any spare room today. Could you wait till
tomorrow？The American People-to-people
Education Delegation will be leaving tomorrow
morning. There'll be some rooms for you to choo
from.
B：All right. I hope we'll be able to enjoy our
stay in a quiet suite tomorrow evening and have
a sound sleep.
A：Be sure. I'll make a note of that. Everything
will be taken care of. And if there is anything
more you need, plea let us know.
Dialogue B
A：Good evening，ma'am．Did you ring for rvice？
What can I do for you？
B：Yes．The light in this room is too dim．Plea
get me a brighter one．
A：Certainly，sir．I'll be back right away…Do
you mind if I move your things？
B：Oh，no．Go ahead．
A：Thank you…How is the light now？
B：It's much better now．Thank you．
A：You're welcome．And if you need any other
things，plea let us know．
B：Ah，yes，the room is too cold for me．I feel
rather cold when I sleep．Can you turn off the
air-conditioning？
A：（Checks）The air-conditioning is already off，
ma'am．
B：Maybe I'm getting a cold．
A：Would you like an extra blanket？
B：OK．And would you plea get me some hot water，
too？I think I need to take some medicine．
A： Certainly，ma'am．I'll be right back…here
is a blanket，and hot water for you．Anything
el？
B：No，thanks．
A：Good night，ma，am．
Dialogue B
A：Good evening, ma'am. Did you ring for rvice？
What can I do for you？
B：Yes. The light in this room is too dim. Plea
get me a brighter one.
A：Certainly, sir. I'll be back right away…Do
you mind if I move your things？
B：Oh, no. Go ahead.
A：Thank you…How is the light now？
B：It's much better now. Thank you.
A：You're welcome. And if you need any other
things, plea let us know.
B：Ah, yes, the room is too cold for me. I feel
25
五星级酒店英语大全
rather cold when I sleep. Can you turn off the
air-conditioning？
A：（Checks）The air-conditioning is already off,
ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket？
B：OK. And would you plea get me some hot water,
too？I think I need to take some medicine.
A： Certainly, ma'am. I'll be right back…here
is a blanket, and hot water for you. Anything
el？
B：No, thanks.
A：Good night, ma, am.
Words and Expressions
elevator n．电梯
corridor n．走廊，回廊
delegation n．代表团
extra a．额外的，外加的
blanket n．羊毛毯，毯子，毛毡
宾馆英语之维修服务
2005-1-20 18:43:04
142．There ems to be something wrong with the
toilet．
我房间里的抽水马桶好像出了点毛病。
143．We'll nd someone to repair it immediately．
我们会马上派人来修的。
144．What's the trouble？
哪儿坏啦？
145．The toilet doesn't flush．
抽水马桶不放水了。
146．Let me e．Oh，it's clogged．
让我看看。噢，堵住了。
147．The water tap drips all night long．
水龙头一整夜滴水。
148．Some part needs to be replaced．I will be
back soon．
有个零件要换了。我片刻就来。
149．Ah，I'm afraid there's something wrong with
the TV．
噢，电视机好像有些毛病。
150．The picture is wobbly．
图像不稳定。
151．I'm sorry．May I have a look at it？
很遗憾，我可以看看吗？
152．I'll nd for an electrician from the
maintenance department．
我去请维修部的电工来。
153．We can have it repaired．
我们能找人修理。
154．Plea wait just a few minutes．
请稍等几分钟。
155．The TV t is not working well．
电视机有毛病了。
Dialogue A
A：Houkeeping. Can I help you？
B：Yes, there ems to be something wrong with
the toilet.
A：We'll nd someone to repair it immediately.
26
五星级酒店英语大全
What's your room number, plea？
B：1287.
A：May I come in？
B：Come in.
A：What's the trouble？
B：The toilet doesn't flush.
A：Let me e. Oh, it's clogged…It's all right
now. You may try it.
B：Yes, it's working now. Thank you.
A：You're welcome. Anything el？
B：The water tap drips all night long. I can hardly
sleep.
A：I'm very sorry, sir. Some part needs to be
replaced. I will be back soon.
Dialogue B
B：I've locked mylf out of the room. May I borrow
a duplicate key？
A：Don't worry, Mr Bell. I'll open the door for
you.
（She opens the door with a duplicate key. ）
B：Thank you very much. Sometimes I'm quite
abntminded.
A：It doesn't matter, Mr Bell. What el can I
do for you？
B：Ah, I'm afraid there's something wrong with
the TV. The picture is wobbly.
A： I'm sorry. May I have a look at it？
B：Here it is.
A：（Tries to fix it, but in vain）I'll nd for
an electrician from the maintenance department.
We can have it re-paired. Plea wait just a few
minutes, Mr Bell. （She leaves the room. Ten
minutes later, there is a knock on the door. ）
Electrician（E）： May I come in？
B：（Opens the door） How do you do？
E：How do you do？The TV t is not working well.
Is that right, Mr Bell？
B：No, it isn't.
E：Let me have a look. （Finishes the repairing
and checks other electric facilities in the room）
Mr Bell, everything is OK now.
B：What efficiency！Thanks a lot.
（Taking out some fee） This is for you.
E：Oh, no. We won't accept tips, but thank you,
anyway. We wish you a nice stay with us, Mr Bell.
Words and Expressions
flush v．用水冲洗
clogged a．塞住了
drip v．滴下
wobbly a．摇摆不定的
electrician n．电工，电学家
maintenance n．维修、保养
facility n．设备工具（常用复）
efficiency n．效率
宾馆英语之理发店与美容厅
2005-1-20 18:56:48
156．I'd like to have my hair cut．
我想理个发。
157． How do you want it？
您想理什么式样的？
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五星级酒店英语大全
158．Just a trim，and cut the sides fairly short，
but not so much at the back．
修剪一下就行了。两边剪短些，但后面不要剪得太多。
159．Nothing off the top？
顶上不要剪吗？
160．Well，a little off the top．
嗯，稍微剪一点。
161．Would you like a shave or shampoo？
您要不要修面或洗头？
162．I want a haircut and a shave，plea．
我想理发和修面。
163．Very well，and how would you like your
haircut，sir？
好的，您喜欢什么发式？
164．Do you want me to trim your moustache？
要我为您修剪一下小胡子吗？
165．Well， could you cut a little more off the
temple？
好，能不能把两边鬓角再剪短些？
166．Is that satisfactory？
您看这样满意吗？
167．Anything el I can do for you？
还要我为您做些什么吗？
168．I want a facial．
我想做面部美容。
169．Most facials start with a thorough
cleansing．
面部美容大都是先彻底清洁面部皮肤。
170．I'll take the half-hour facial with make-up．
我要做半小时美容外加化妆。
Dialogue A
A：Good morning, sir. Take a at, plea.
B：Thank you. I'd like to have my hair cut.
A：How do you want it？
B： Just a trim, and cut the sides fairly short,
but not so much at the back.
A：Nothing off the top？
B：Well, a little off the top.
A：How about the front？
B：Leave the front as it is.
A：Would you like a shave or shampoo？
B：No, thanks. I can do the things by mylf.
Dialogue B
A：Good morning. Take a at, plea.
B：Thank you. I want a haircut and a shave,
plea.
A：Very well, and how would you like your haircut,
sir？
B：Just a trim, and cut the sides fairly short,
but not so much at the back.
A：Nothing off the top？
B：Well, a little off the top.
A：How about the front？
B： Leave the front as it is.
A：OK. Do you want me to trim your moustache？
B：Yes, plea.
A：Now have a look, plea. Is it all right？
28
五星级酒店英语大全
B：Well, could you cut a little more off the
temple？
A：All right. Is that satisfactory？
B：Yes, thanks. And I'd like a shampoo, plea.
A：Yes, sir.
（After giving the guest a shampoo） Now shall
I put on some hair oil or some tonic water？
B：Both plea.
A：Anything el I can do for you？
B：No, thank you. And how much altogether？
A：That will be twenty yuan.
B： Here you are.
A：Thank you, sir.
Dialogue C
（Having a Facial Treatment）
B：Good afternoon, ma'am. What can I do for you？
A：Good afternoon. I want a facial. But this is
the first time I've come here, so can you tell
me how you do it？
B： Sure. Most facials start with a thorough
cleansing. Then we usually u a toner to
invigorate the skin, followed by exfoliation
treatment a peeling mask or scrub that re-moves
the dead cells that makes the skin look dull.
After that, we'll massage your face and neck with
oil or cream to improve the circulation and
relieve the tension, followed by a mask to
moisturize and soften the skin.
A：That's exctaly what I want. How long does it
take？
B：There are half-hour and one hour treatments.
The half hour facial costs twenty yuan and the
one hour costs thirty yuan. If you want a make-up,
another ten yuan will do.
A：Good. I'll take the half-hour facial with
make-up.
Words and Expressions
moustache n．髭，小胡子
temple n．鬓角
satisfactory n．满意的
toner n．调色剂，增色剂
invigorate vt．滋补，滋润；使活跃；使健壮
exfoliation n．剥落；剥落物
peel v．剥（皮）；被剥（或削）去皮
scrub n．擦洗；擦净
massage vt．给（某人或身体某部位）按摩（或
推拿）
circulation n．循环，环流；运行
moisturize vt．给（皮肤、空气等）增加水分
tonic a．滋补的
clean vt．使清洁，清洗
宾馆英语之唤醒服务
2005-1-20 18:59:19
171．I'm going to Tianjln early tomorrow morning．
我明天一大早要去天津。
172．So I would like to request an early morning
call．
因此我想让你们明天早上叫醒我。
173．At what time would you like us to call you
tomorrow morning？
您想让我们明天早上什么时候叫醒您？
174．But I have to be at the conference room of
the Garden Hotel in Tianjin by 10 o'clock．
29
五星级酒店英语大全
但我是10点钟必须赶到天津花园宾馆会议室。
175．That means that I'll have to be on the road
by 7 o'clock at the latest．
就是说我明天早晨最迟也要7点钟上路。
176．In that ca，I would like you to call me
at 5∶45？
那样的话，你们明早5点45分叫醒我好吗？
177．OK．So we will wake you up at 5∶45 tomorrow
morning．
好，那么我们明早5点45分叫醒您。
178．Will you do me a favour， Miss？
小姐，能帮个忙吗？
179．I wonder if your hotel has the morning call
rvice．
不知道你们饭店是否有叫早服务。
180．Would you like a morning call？
您要叫醒服务吗？
181．I want to go to the Bund to enjoy the morning
scenery there．
我想到外滩去欣赏那儿的景色。
182．At what time do you want me to call you up，
sir？
您要我什么时候叫醒您？
183．At 6 sharp tomorrow morning， plea．
请在明早6点钟。
184．By phone．I don't want to disturb my
neighbors．
电话叫醒，我不想吵醒邻居。
Dialogue A
（R＝Receptionist G＝Guest）
G：Good evening！This is Mr. Baldwin in room 303.
R：Good evening, Mr. Baldwin. What can I do for
you？
G： I'm going to Tianjin early tomorrow morning.
So I would like to request an early morning call.
R：Yes, Mr. Baldwin, at what time would you like
us to call you tomorrow morning？
G：Well, I'm not really sure. But I have to be
at the conference room of the Garden Hotel in
Tianjin by 10 o'clock. You wouldn't know how long
it takes to drive to Tianjin from the hotel, would
you？
R：I would give it three to three and a half hours.
G：That means that I'll have to be on the road
by 7 o'clock atthe latest.
R：That's right.
G：Well, in that ca, I would like you to call
me at 5∶45？
R：OK. , so we will wake you up at 5∶45 tomorrow
morning. Good night, Mr. Baldwin. Have a good
sleep.
G：Good night.
Dialogue B
Mr Smith（B） asks the room attendant（A） how
to have the morning call rvice.
B：Will you do me a favour, Miss？
A：Certainly, sir.
B：This is my first visit to China. I wonder if
your hotel has the morning call rvice.
A：Yes, sir. Anyone who stays in our hotel can
ask for the rvice. Would you like a morning
call？
B：Yes, I must get up earlier tomorrow. I want
to go to the Bund to enjoy the morning scenery
there. You know this is my first visit to
Shanghai. People say there is a marvelous view
30
五星级酒店英语大全
of a poetic yet bustling life at the Bund just
at dawn.
A：That's true. At what time do you want me to
call you up, sir？
B：At 6 sharp tomorrow morning, plea.
A：What kind of call would you like, by phone or
by knocking at the door？
B： By phone. I don't want to disturb my
neighbors.
A： Yes, sir. I'll tell the operator to call you
up at 6 tomorrow morning. Anything el I can do
for you？
B：No. Thanks. Good night.
A：Good night, sir. Sleep well and have a pleasant
dream.
Words and Expressions
request vt．请求，要求
conferenc n．会议
scenery n．风景，自然景色
Bund n．外滩（上海）
marvelous a．极好的，奇异的
poetic a．诗的，有诗意的
bustling a．喧闹的；活跃的
disturb vt．扰乱，使不安；打乱
宾馆英语之结帐
2005-1-20 19:01:22
185．I'd like to pay my bill now．
我想现在结账。
186．Your name and room number，plea？
请问您的姓名和房间号码？
187．Have you ud any hotel rvices this
morning？
请问您今天早晨是否用过旅馆内的服务设施？
188．Four nights at 90 US dollors each， and here
are the meals that you had at the hotel．That makes
a total of 665 US dollars．
4个晚上，每晚90美元，加上膳食费，总共是660美元。
189．Can I pay by credit card？
我可以用信用卡支付吗？
190．Plea sign your name here．
请您在这里签名。
191． Excu me． We're leaving today．I'd like
to pay our bills now．
劳驾。我们今天要离去了。我希望现在就把账结清。
192．By the way，I'd like to tell you that the
check-out time is 12∶00 noon，sir．
先生，顺便告诉您，结账后离开旅馆时间是12点。
193． How about the charge for the days you shared
the room with your friend？
这几天您的朋友与您同住费用怎么办呢？
194．Plea add to my account．
请记在我的账里。
195．Have you ud any hotel rvices this morning
or had breakfast at the hotel dining room，
Mr．Green？
格林先生，今天早晨您是否用过旅馆服务设施，或在
旅馆餐厅用过早餐？
196．Yes，my friend and I just had breakfast at
the dining room，but we didn't u any rvices．
是的，我的朋友与我在餐厅刚用过早餐，但是我们没
有使用过任何服务设施。
197．The total for the eight days is five hundred
31
五星级酒店英语大全
sixty yuan and eighty fen．
8天来总计是560元8角。
Dialogue A
A：Good morning, sir. Can I help you？
B：I'd like to pay my bill now.
A：Your name and room number, plea？
B：George Wright, Room 706.
A：Yes, Mr. Wright. Have you ud any hotel
rvice this morning？
B：No, I haven't ud any rvices.
A：Fine. This is your bill, Mr. Wright. Four
nights at 90US dollars each, and here are the
meals that you had atthe hotel. That makes a total
of 665 US dollars.
B： Can I pay by credit card？
A：Certainly. May I have your card, plea？
B： Here you are.
A：Plea sign your name here.
B：Oh, yes. Is it possible to leave my luggage
here until I'm ready to leave this afternoon？
I'd like to say good-bye to some of my friends.
A：Yes, we'll keep it for you. How many pieces
of your luggage？
B： Just three. I'll be back by 3∶00.
A： That's fine. Have a nice day.
B：Thank you. See you later.
Dialogue B
（A：Receptionist B： Guest）
B：I would like to know the approximate figure
of my ac- count so that I can have my money
exchanged at the bank.
A：Up to the prent, the total amount has been
880 yuan approximately.
B：Excu me. We're leaving today. I'd like to
pay our bill snow.
A：By the way, I'd like to tell you（that） the
check-out times 12∶00 noon. May I know your
name and room number, plea？
B：My name is Henry Green. Room 1123.
A：Yes, Mr. Green. How about the charge for the
days you shared the room with your friend？
B：Plea add to my account.
A：Then we'll make out a bill for both of you.
B：OK.
A：Have you ud any hotel rvices this morning
or had breakfast at the hotel dining room, Mr.
Green？
B：Yes, my friend and I just had breakfast at the
dining room, but we didn't u any rvices.
A：Fine. I'll need to find out what the charge
is on the breakfast. The total for the eight days
is eight hundred sixty yuan and eighty fen.
B：Oh, I didn't change enough money just now. Can
I pay in American dollars？
A：No, sir. You can pay in Foreign Exchange
Certificate only. But you can get your money
changed at the Foreign Exchange Counter of our
hotel over there.
B：Thank you. …Here you are.
A：Thank you. Mr. Green. Here's your receipt.
Words and Expressions
approximate a．近似的，大约的
figure n．数字
exchange v．交换、兑换、交易
Foreign Exchange Certificate 外币兑换券
receipt n．收据
32
五星级酒店英语大全
luggage n．行李、包裹
Hotel English 100 ntences - 2
2005-1-20 19:05:34
Good wishes(良好祝愿)
51、Have a good time!
祝你们玩得愉快!
52、Have a nice evening!
祝你晚上愉快.
53、Happy Birthday!
生日快乐.
54、Merry Christmas!
圣诞快乐.
55、May you succeed
祝你成功
Rarting(分手再见)
56、 Good－bye and good luck.
再见,祝你好运.
57、Hope you'll have a nice trip.
希望你旅途愉快.
58、Wish you a pleasant journey .
祝你旅途愉快.
59、Happy landing.
祝你安全抵达.
60、Bon voyage.
一帆风顺.
61、Hope to e you again.
希望再次见到你.
62、Good night.
晚安.
63、See you Tomorrow.
明天见.
Self－Introduction (自我介绍)
64、I'm henry ,I'm from Golden Lake Hotel, I'm
here to meet you .
我叫享利,来自金湖酒店,我是来接您的.
65、My name is Irene ,I'm the houkeeping
Department waiter.
我的名字是艾琳,我是管家部服务员.
66、I'm the receptionist here ,welcome to our
hotel.
我是这儿的接待员,欢迎来到我们酒店.
67、Rervations ,May I help you?
预订部,我能帮你吗?
68、Room rvice ,May I come in?
送餐服务,我可以进来吗?
69、This is Henry Adams speaking.
我是享利.亚当斯.
Affirmative Respons (肯定回答)
70、Surely.
当然可以.
71、Certainly ,sir (madam).
当然可以,先生(小姐).
72、Yes,sir,(madam).
是的,先生(小姐).
73、That's true ,sir (madam).
是这样的,先生(小姐).
74、Very well.
非常好.
Negative Respons(否定回答)
75、No ,sir (madam).
不,先生(小姐).
76、I don't think so.
我不这样认为.
77、Of cour not.
当然不.
78、I'm afraid that's not a good idea.
恐怕,那个主意不好.
Uful Questions 常用问句
79、What do you prefer ,tea or coffee?
你喜欢什么?茶还是咖啡.
80、 Woulld your plea sign here?
请在这儿签名好吗?
81、A table for two?
两人的一张台吗?
82 、How long do you plan to stay?
你计划住多久.
83、Could you plea spell your name?
请拼一下你的名字吗?
84、What kind of room would you like?
你要哪类房间?
85、May I e your passport?
我可以看你的护照吗?
86、May I have your tetephone number?
我可以知道你的电话号码吗?
87、What's the trouble, sir?
你怎么啦?先生.
88、Shall I call a doctor for you?
我为你叫一个医生吗?
89、Dir you eyoy the play?
你喜欢这个节目吗?
90、Do you like this song?
你喜欢这首歌吗?
Uful Expressions 惯用表达语
91、Enjoy you breakfast ,sir?
请享用你的早餐,先生.
92、Here is the menu.
给你菜谱.
93、The rvice guide is on the desk.
服务指南在桌面上.
94、The swimmcing pool is over there .
游泳池在那边.
95、Go ahead,plea.
请接着讲.
33
五星级酒店英语大全
96、The line is busy .
线路正忙.
97、You look grest .
你看上去真棒.
98、Plea consult the song list .
请翻阅点歌单.
99、It's a very touching story.
这是一个非常感人的故事.
100、Without music,the world would be dull.
如果没有音乐,这世界将会变得很沉闷.
Hotel English 100 ntences - 1
2005-1-20 19:07:19
Greetings (打招呼)
1、Good morning ,sir(madam)
早上好,先生(小姐)
2、Good afternoon ,ladies and gentlemen
下午好,女士们,先生们.
3、Good evening ,miss Price
晚上好,普莱丝小姐.
4、How are you today ,Mr Brown ?
你今天好吗?布朗先生.
5、I'm quite well ,thank you.
我很好,谢谢你.
6、Hs good to e you again ,sir(madam)
再次见到你真高兴,先生(小姐)
7、Nice to meet you ,sir.
见到你真高兴,先生.
Tithes(称呼)
8、Are you mrs,Best?
你是贝丝特夫人吗?
9、You must be professor Ford.
你一定是福特教授.
10、May I know your name,sir(madam)?
我可以知道你的名字吗?先生(小姐).
11、Here's a letter for you ,Dr white.
怀特医生,这儿有你的一封信.
12、you're wanted on the phone,Captain Smith.
史密斯船长,有你的电话.
13、Welcome to our hotel, miss Henry.
欢迎来到我们酒店,享利小姐.
14、May I be of rvice to you,mr Baker ?
我能为你服务吗?贝克先生?
15、Can I help you, Ms Blake?
我能帮你吗?布雷克小姐?
16、Would you take the at ,young lady ?
请坐,小姐,
Offering Help 主动提出帮助
17、May I help you ?
18、Can I help you?
我能帮你吗?
19、What can I do for you ?
我能为你作什么?
20、 May I take your ba for you?
我可以为你拿你的手提包吗？
21、 May I help you with your suitca?
我能帮你拿你的箱子吗？
22、 Would you like me to call a taxi for you ?
你需要我为你叫一辆出租车吗？
23、 Thank you very much.
非常感谢
24、 Thanks for the trouble .
麻烦你了
25、 It'svry kind of you?
你真是太好了
26、 No,thanks.
不用了, 谢谢！
Answers to Thanks对感谢语的应答
27、 You're welcome.
欢迎你
28、 Not at all.
不用谢
29、 That's all right.
没关系
30、 Don't mention it.
别提了
31、 It's my plcasurc.
这是我的荣幸
Expressing welcome 表示欢迎
32、 Welcome ,sir(madam).
欢迎光临, 先生（小姐）
33、 Welcome to our hotel ,sir (madam).
欢迎光临我们酒店, 先生（小姐）
34、 Welcome to our western restaurant.
欢迎来我们西餐厅
35、We're glad to have you here.
我们很高兴你来到之儿
36、I'm always at your rvice ,sir (madam).
随时为你效劳,先生(小姐).
Apologies 表示道歉
37、I'm sorry,sir (madam).
对不起,先生(小姐).
38、I'm very sorry.
非常抱歉.
39、I'm sorry to trouble you.
对不起打扰你了.
40、I'm sorry to have taken so much of your time.
对不起占用你太多时间了.
41、I'm sorry to have kept you waiting .
对不起让你久等.
42、Excu me for interrupeing you.
原谅我打挠你了.
43、I hope you'll forgive me.
我希望你能原谅我.
Answers to Apology(对道歉语的应答)
44、It doesn't mater.
34
五星级酒店英语大全
没关系.
45、It's nothing.
没什么.
46、Never mind.
别放在心上.
47、That's nothing.
没什么.
48、Don't bother about that.
别再想它.
49、Don't worry about it.
别担心.
50、Don't apologize, It was my fault.
别道歉,这是我的错.
Good wishes(良好祝愿)
Hotel词汇大全
2005-1-20 19:07:48
information desk 问讯处
reception office 接待室
hotel register 旅客登记簿
registration form 登记表
newsstand 售报处
postal rvice 邮局服务处
shop 小卖部
bar 酒吧间
lounge 休息厅
roof garden 屋顶花园
billiard-room 球房
dining-room, dining hall 餐厅
men's room 男盥洗室
ladies' room 女盥洗室
cloak-room 存衣处
bament 地下室
cellar 地窖
broom clot 杂物室
room number 房间号码
room key 房间钥匙
suite 一套房间
single room 单人房间
double room 双人房间
sitting-room, living-room 起居室
sofa, ttee 长沙发
easy chair 安乐椅
armchair 扶手椅
wicker chair 藤椅
folding chair 叠椅
swivel chair 转椅
rocking chair 摇椅
stool 凳子
stool 凳子
bench 条凳
tea table 茶几
desk 书桌
bookca 书橱
bookshelf 书架
wardrobe 衣柜
built-in wardrobe, clot 壁橱
chest of drawers 五斗橱
screen 屏风
hat rack 帽架
rug 小地毯
carpet 大地毯
single bed 单人床
double bed 双人床
twin beds 成对床
mattress 褥子
quilt 被
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillow 枕头
pillowca 枕套
mat 席
cushion 垫子
bathroom 浴室
bath tub 浴盆
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头
dressingtable 梳妆台
mirror 镜子
washbasin 洗脸盆
towel 毛巾
toilet, lavatory, washroom 卫生间
water clot, W.C. 厕所；抽水马桶
toilet roll, toilet paper 卫生纸
bath towel 浴巾
bathrobe 浴衣
towel rail, towel rack 毛巾架
sponge 海绵
waste-paper basket 废纸篓
thermometer 温度计
balcony 阳台
balcony 阳台
sash window 上下开关窗
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
lace curtain 挑花窗帘
windowsill 窗台
air-conditioned 有空调设备的
radiator 暖气片
central heating 暖气
ashtray 烟灰碟
35
五星级酒店英语大全
smoking t 烟具
electric fan 电扇
chandelier, pendant lamp 吊灯
fluorescent lamp 日光灯
desk lamp 台灯
bedside lamp 床头灯
floor lamp 落地灯
wall lamp 壁灯
lampshade 灯罩
bulb holder 灯头
bulb 灯泡
screw-type bulb 罗口灯泡
bayonet-type bulb 卡口灯泡
frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡
switch 开关
socket 插座
plug 插头
telephone 电话
electric iron 电熨斗
peg, hook 衣钩
clothes-hanger 衣架
door-mat 门前的擦鞋棕垫
manager 经理
attendant 服务员
desk clerk 值班服务员
waiter （餐厅）服务员
waitress （餐厅）女服务员
rent 租金
bill 账单
餐馆英语之寻问餐厅
2005-1-20 19:08:23
到国外游玩，品尝当地美食是行程重头戏之一，然而，
身为异乡人，自然无法知道每家餐厅口碑如何。此时，
不妨向饭店中的服务人员询问，说出自己的喜好及需
求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?
Could you recommend a nice restaurant near here?
我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.
我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants?
这附近是否有中国餐厅?
Is there a Chine restaurant around here?
这附近是否有价位不贵的餐厅?
Are there any inexpensive restaurants near here?
你知道现在那里还有餐厅是营业的吗?
Do you know of any restaurants open now?
我想尝试一下当地食物。
I'd like to have some local food.
最近的义大利餐厅在那里?
Where is the nearest Italian restaurant?
餐馆英语之餐厅预约
2005-1-20 19:12:43
享受异国美食是出国旅游的乐趣之一，若已打听好何
处有美味，不妨在出发前先打电话询问是否需订位，
以免兴冲冲的出门，却碰上餐厅客满的情况。电话预
约时，一定要详细告知餐厅预约时间、人数与名字，
并且最好询问清楚是否需着正式服装，以免届时失
礼。
我需要预约位子吗?
Do I need a rervation?
我想要预约3个人的位子。
I'd like to rerve a table for three.
我们共有6个人。
We are a group of six.
我们大约在8点到达。
We'll come around eight o'clock.
我要如何才能到达餐厅?
How can I get there?
我想要预约今晚7点2个人的位子。
I'd like to rerve a table for two at ven
tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this evening.
36
五星级酒店英语大全
我们大概需要等多久?
How long is the wait?
9点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么?
What do you have for today's special?
我们想要面对花园的位子。
We'd like a table with a view of garden.
没问题。请给我你的名字。
It's O.K. Your name, plea.
我的名字是洁西卡•杨。
My name is Jessica Yang.
餐厅是否有任何服装上的规定?
Do you have a dress code?
女士是否需着正式服装?
Could the ladies wear formal dress?
请不要穿牛仔裤。
No jeans, plea.
餐馆英语之餐厅点餐
2005-1-20 19:12:55
到异国品尝美食可说是旅游的乐趣之一，然而，若是
语言不通，大概就很难品尝餐厅最受好评的菜色了。
因此，学会基本点餐说法，适当的询问服务生，并表
达自己喜好，包管可以让自己吃得地道又满足。
请给我菜单。
May I have a menu, plea?
是否有中文菜单？
Do you have a menu in Chine?
在用晚餐前想喝些什么吗？
Would you like something to drink before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an aperitif?
可否让我看看酒单？
May I e the wine list?
我可以点杯酒吗？
May I order a glass of wine?
餐厅有那几类酒？
What kind of wine do you have?
我想点当地出产的酒。
I'd like to have some local wine.
我想要喝法国红酒。
I'd like to have French red wine.
是否可建议一些不错的酒？
Could you recommend some good wine?
我可以点餐了吗？
May I order, plea?
餐厅最特别的菜式是什么？
What is the specialty of the hou?
餐厅有今日特餐吗？
Do you have today's special?
我可以点与那份相同的餐吗？
Can I have the same dish as that?
我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish) dish.
我正在节食中。
I'm on a diet.
我必须避免含油脂(盐份/糖份)的食物。
I have to avoid food containing fat (salt/sugar).
餐厅是否有供应素食餐？
Do you have vegetarian dishes?
你的牛排要如何烹调？
How do you like your steak?
全熟(五分熟/全生)。
Well done (medium/rare),plea.
旅馆英语之预定篇
2005-1-20 19:13:10
出外旅游时，旅馆便是我们的家，详细了解家中的每
一项设备与使用方法，才能得到良好的住宿品质。此
外，在确认房间之前，不妨尽量向旅馆提出个人合理
37
五星级酒店英语大全
的要求，毕竟，一趟旅游成功与否，住宿的舒适感可
是占一席之地的。
我会晚一点到达，请保留所预订的房间。
I'll arrive late, but plea keep my rervation.
我在台北已预订房间。
I made a rervation in Taipei.
我的名字是王明明。
My name is Wang Ming-Ming.
我想要一间安静一点的房间。
I'd like a quiet room.
我想要楼上的房间。
I'd like a room on the upper level.
我想要一间视野好(有阳台)的房间。
I'd like a room with a nice view (a balcony).
随时都有热水供应吗?
Is hot water available any time?
我可以看一看房间吗?
May I e the room?
是否还有更大的(更好的/更便宜的)房间?
Do you have anything bigger (better/cheaper)?
我要订这间房间。
I'll take this room.
麻烦填写这张住宿登记表。
Would you fill in this registration form?
这里可使用信用卡(旅行支票)吗?
Do you accept credit cards (traveler's checks)?
是否可代为保管贵重物品?
Could you keep my valuables?
餐厅在那儿?
Where is the dining room?
餐厅几点开始营业?
What time does the dining room open?
早餐几点开始供应?
What time can I have breakfast?
旅馆内有美容院(理发院)吗?
Is there a beauty salon (barber shop)?
是否可给我一张有旅馆地址的名片?
Can I have a card with the hotel's address?
是否可在此购买观光巴士券?
Can I get a ticket for the sight-eing bus here?
最近的地铁站在那里?
Where is the nearest subway station?
旅馆英语之入住篇
2005-1-20 19:13:49
好不容易找到一家喜欢的旅馆，不妨好好利用旅馆内
的服务。除了既有硬体设施外，也可视自己需要向旅
馆提出合理要求，使自己有段舒适的住宿时光。
何时需退房?
When is check-out time?
明早你是否能帮我将行李拿到大厅?
Could you bring my baggage down to the lobby
tomorrow morning?
当然。你何时离开?
Sure. What time are you leaving?
8点。
At 8 o'clock.
那么，我将在7点50分到你的房间。
Then I'll go to your room at 7:50.
我总共有3件行李。
I have three pieces of baggage.
明早，请将行李放在你的门口。
Plea leave them outside your room tomorrow
morning.
这是316号房。我想要一件毛毯。
This is room 316. I'd like a blanket, plea.
请送给我一壶咖啡(热水)。
Plea bring me a pot of coffee (boiled water).
请送给我一些冰块和水。
Plea bring me some ice cubes and water.
我想设定早晨的呼叫铃。
I'd like a wake-up call, plea.
38
五星级酒店英语大全
几点?
What time?
明早7点。
7 o'clock tomorrow morning.
冷气(电视、灯)无法开启。
The air-conditioner (TV t, light) doesn't
work.
房间内没有热水。
There is no hot water.
热水不够热。
The hot water is not hot enough.
我要退房。请给我账单。
I'd like to check out. My bill, plea.
我拿了一瓶小吧台中的可乐。
I had a coke in the mini-bar.
是否能以信用卡付账?
Can I pay by credit card?
我住的很愉快。
I enjoy my stay.
旅馆英语之生活篇
2005-1-20 19:15:32
虽然是出外旅行，从衣物清洗到头发整理，日常生活
的清洁一样也不会少。若想要好好享受度假时光，不
再理会这些琐事，不妨善加利用旅馆的美容与洗衣服
务，轻轻松松做个光鲜游客。
我有些衣服需要送洗。
I have some laundry.
这些衣服需要洗涤(熨平)。
I'd like the clothes cleaned (presd).
请将你需要洗的衣服放在纸袋中，并将衣物内容写下
来。
Plea put your laundry in the paper bag and write
down the contents of the laundry on it.
明天(后天)是否可洗好?
Will it be ready by tomorrow (the day after
tomorrow)?
我今晚(明天)就要。
I need them tonight (tomorrow).
我明早9点以前需要这些清洗的衣物。
I'd like to have my laundry by 9 o'clock tomorrow
morning.
这件不是我的。
This is not mine.
有一件遗失了。
There's one piece missing.
明早几时开始可以送洗衣物?
From what time do you accept laundry tomorrow
morning?
从早上9点开始到下午4点为止。
From to
旅馆中有美容院(理发厅)吗?
Is there a beauty salon (barber shop) in this
hotel?
我想要预约今天下午5点。
I'd like to make an appointment for today.
你想要如何整理你的头发?
How would you like your hair?
请帮我剪头发和洗发(修胡须)。
Haircut and shampoo (shave) , plea.
请帮我洗头和整理头发。
Shampoo and t, plea.
请不要剪太短。
Plea don't cut it too short.
后面(两边、头顶)请再剪一些。
A little more off the back (sides/top).
我不需要抹发油。
I don't need hair oil.
餐馆英语
2005-1-20 19:19:06
1. 寻问餐厅
到国外游玩，品尝当地美食是行程重头戏之一，然而，
39
五星级酒店英语大全
身为异乡人，自然无法知道每家餐厅口碑如何。此时，
不妨向饭店中的服务人员询问，说出自己的喜好及需
求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?
Could you recommend a nice restaurant near here?
我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.
我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants?
这附近是否有中国餐厅?
Is there a Chine restaurant around here?
这附近是否有价位不贵的餐厅?
Are there any inexpensive restaurants near here?
你知道现在那里还有餐厅是营业的吗?
Do you know of any restaurants open now?
我想尝试一下当地食物。
I'd like to have some local food.
最近的义大利餐厅在那里?
Where is the nearest Italian restaurant?
2. 餐厅预约
享受异国美食是出国旅游的乐趣之一，若已打听好何
处有美味，不妨在出发前先打电话询问是否需订位，
以免兴冲冲的出门，却碰上餐厅客满的情况。电话预
约时，一定要详细告知餐厅预约时间、人数与名字，
并且最好询问清楚是否需着正式服装，以免届时失
礼。
我需要预约位子吗?
Do I need a rervation?
我想要预约3个人的位子。
I'd like to rerve a table for three.
我们共有6个人。
We are a group of six.
我们大约在8点到达。
We'll come around eight o'clock.
我要如何才能到达餐厅?
How can I get there?
我想要预约今晚7点2个人的位子。
I'd like to rerve a table for two at ven
tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this evening.
我们大概需要等多久?
How long is the wait?
9点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么?
What do you have for today's special?
我们想要面对花园的位子。
We'd like a table with a view of garden.
没问题。请给我你的名字。
It's O.K. Your name, plea.
我的名字是洁西卡•杨。
My name is Jessica Yang.
餐厅是否有任何服装上的规定?
Do you have a dress code?
女士是否需着正式服装?
Could the ladies wear formal dress?
请不要穿牛仔裤。
No jeans, plea.
3. 餐厅点餐篇
到异国品尝美食可说是旅游的乐趣之一，然而，若是
语言不通，大概就很难品尝餐厅最受好评的菜色了。
因此，学会基本点餐说法，适当的询问服务生，并表
达自己喜好，包管可以让自己吃得地道又满足。
请给我菜单。
May I have a menu, plea?
是否有中文菜单？
Do you have a menu in Chine?
40
五星级酒店英语大全
在用晚餐前想喝些什么吗？
Would you like something to drink before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an aperitif?
可否让我看看酒单？
May I e the wine list?
我可以点杯酒吗？
May I order a glass of wine?
餐厅有那几类酒？
What kind of wine do you have?
我想点当地出产的酒。
I'd like to have some local wine.
我想要喝法国红酒。
I'd like to have French red wine.
是否可建议一些不错的酒？
Could you recommend some good wine?
我可以点餐了吗？
May I order, plea?
餐厅最特别的菜式是什么？
What is the specialty of the hou?
餐厅有今日特餐吗？
Do you have today's special?
我可以点与那份相同的餐吗？
Can I have the same dish as that?
我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish) dish.
我正在节食中。
I'm on a diet.
我必须避免含油脂(盐份/糖份)的食物。
I have to avoid food containing fat (salt/sugar).
餐厅是否有供应素食餐？
Do you have vegetarian dishes?
你的牛排要如何烹调？
How do you like your steak?
全熟(五分熟/全生)。
Well done (medium/rare), plea.
预订酒店英语
2005-1-20 19:19:47
(开房必备)
Dialogue A
a:Good Hotel. May I help you?
b:Good you got any vacancies for the
nights of 12th and 13th.I'd like to make a
rervation for the two nights
a:All right .Single or double-room?
b:Double-room plea.
a: have a double -room available.
b:Is that with or without bath?
a:It's a room with shower and toilet ,sir.
b:That sounds fine. Is there an air conditioner?
a:Yes,but of cour.
b:How much will it be for one night?
a:Let me e.A double-room $800 per night.
b:Does that include breakfast?
a: includes a continental breakfast and
a morning newspaper.
b:Do you accept VISA?
a:Yes , we do , what time will yo be arriving?
b:I should be there aroud 5:30 p.m on the 12th.
a:Ok, sir ,Could I take your name and contact
number , plea?
b:Yes,It's John 's New York 456-122
a:Could you spell that, plea?
b:J-o-h-s-m-i-t-h.
a:John Smith. double-room with bath and air
conditioner for the nights of 12th and 13th.
b:That's you.
a:Thank you sir. Good -bye.
饭店交流用语
2005-1-20 19:21:30
欢迎和问候语：
41
五星级酒店英语大全
1、Good morning(afternoon , evening) , sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you .
很高兴见到您。
3、How are you?
您好吗？
Fine , Thanks . And you ?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
电话用语：
8、**hotel , front desk . Can I help you?
**饭店，前厅。您找谁？
9、Sorry , I’ve dialed the wrong number .
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment .
对不起，他现在不在。
Would you like to leave a message ?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
祝贺语：
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much) .
谢谢您（非常感谢）。
20、Thank you for your advice (information , help)
感谢您的忠告（信息、帮助）。
21、It’s very kind of you .
谢谢，您真客气。
22、You are welcome .
不用谢。
23、Not at all.
不用谢。
Don’t mention it .
不用谢。
24、It’s my pleasure .
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your rvice .
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry .
很抱歉。
28、Excu me .
对不起。
29、I’m sorry ,It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting .
对不起，让您久等了。
31、Sorry to interrupt you .
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
征询语：
36、Can(May)I help you?
我能帮您什么吗？
Yes, plea.
好的。
37、What can I do for you .
我能为您干点什么？
38、Is there anything I can do for you ?
有什么能为您效劳的吗？
39、Just a moment , plea.
请稍等一下。
40、May I u your phone?
我能借用您的电话吗？
42
五星级酒店英语大全
Certainly.
当然可以。
Yes, of cour .
当然可以。
指路用语:
41、Go upstairs/downstairs.
上楼/下楼。
42、It’s on the cond (third) floor .
在二（三）楼。
43、Excu me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way ,plea.
请这边走
Turn left /right.
往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the bament at the end of the
corridor.
在地下室走廊尽头。
提醒用语：
47、Mind/(Watch)your step.
请走好。
48、Plea be careful.
请当心。
49、Plea don’t leave anything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Plea don’t smoke here.
请不要在这边抽烟。
告别语：
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night .
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to e you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
前厅：
1、Have you a rervation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Plea pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are the your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Houkeeping .May I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the
laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment ,madam. I’ll bring them to you
right away .
等一会儿，夫人。我马上送来。
10、I’ll nd for an electrician( doctor , ……)
我给您请电工（大夫……）。
餐饮部：
11、Sit down , plea .Here is the menu.
请坐，给您菜单，先生。
May I take your order ,sir?
您要点菜吗？
12、What would you like to have ,coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you
dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7: 9: breakfast.
早餐7点到9点。
11:1: lunch.
午餐11点半到1点半。
6: 8: dinner.
晚餐6点半到8点半。
15、Here is the bill. Plea sign it.
这是您的帐单，请签字。
服务台常用词汇
2005-1-20 19:21:49
43
五星级酒店英语大全
management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
rervation 预订
reception desk 接待处
tip 小费
rervation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveler’s cheque 旅行支票
pay (动)付款
fill (动)填写
administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电讯服务
operator 电话员
hou phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, plea. 请接外线。
The line is busy(engaged) 占线。
nd a telegram(cable) 发电报
long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special dispatch 专电
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chine painting 国画
elevator, lift 电梯
drawer 抽屉
cond floor (英)三楼，(美)二楼
44
五星级酒店英语大全
spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
noodles
牡蛎细面
板条
米粉
炒米粉
冬粉
汤 类
鱼丸汤
Oyster thin noodles
Flat noodles
Rice noodles
Fried rice noodles
Green bean noodle
Fish ball soup
mattress 床垫
thermos 热水瓶
transformer 变压器
中国小吃英文表达
2005-1-20 19:22:12
中式早點
烧饼 Clay oven rolls
油条 Fried bread stick
韭菜盒 Fried leek dumplings
水饺 Boiled dumplings
蒸饺 Steamed dumplings
馒头 Steamed buns
割包 Steamed sandwich
饭团 Rice and vegetable roll
蛋饼 Egg cakes
皮蛋 100-year egg
咸鸭蛋 Salted duck egg
豆浆 Soybean milk
饭 类
稀饭 Rice porridge
白饭 Plain white rice
油饭 Glutinous oil rice
糯米饭 Glutinous rice
卤肉饭 Braid pork rice
蛋炒饭 Fried rice with egg
地瓜粥 Sweet potato congee
面 类
馄饨面 Wonton & noodles
刀削面 Sliced noodles
麻辣面 Spicy hot noodles
麻酱面 Sesame paste noodles
鴨肉面 Duck with noodles
鱔魚面 Eel noodles
乌龙面 Seafood noodles
榨菜肉丝面 Pork , pickled mustard green
貢丸汤
蛋花汤
蛤蜊汤
牡蛎汤
紫菜汤
酸辣汤
馄饨汤
猪肠汤
肉羹汤
鱿鱼汤
花枝羹
甜 点
爱玉
糖葫芦
长寿桃
芝麻球
麻花
双胞胎
冰 类
绵绵冰
麦角冰
地瓜冰
紅豆牛奶冰
八宝冰
豆花
果 汁
甘蔗汁
酸梅汁
杨桃汁
青草茶
点 心
牡蛎煎
臭豆腐
油豆腐
麻辣豆腐
虾片
45
Meat ball soup
Egg & vegetable soup
Clams soup
Oyster soup
Seaweed soup
Sweet & sour soup
Wonton soup
Pork intestine soup
Pork thick soup
Squid soup
Squid thick soup
Vegetarian gelatin
Tomatoes on sticks
Longevity Peaches
Glutinous rice same balls
Hemp flowers
Hor hooves
Mein mein ice
Oatmeal ice
Sweet potato ice
Red bean with milk ice
Eight treasures ice
Tofu pudding
Sugar cane juice
Plum juice
Star fruit juice
Herb juice
Oyster omelet
Stinky tofu (Smelly tofu)
Oily bean curd
Spicy hot bean curd
Prawn cracker
五星级酒店英语大全
虾球 Shrimp balls
春卷 Spring rolls
蛋卷 Chicken rolls
碗糕 Salty rice pudding
筒仔米糕 Rice tube pudding
红豆糕 Red bean cake
绿豆糕 Bean paste cake
糯米糕 Glutinous rice cakes
萝卜糕 Fried white radish patty
芋头糕 Taro cake
肉圆 Taiwane Meatballs
水晶饺 Pyramid dumplings
肉丸 Rice-meat dumplings
豆干 Dried tofu
其 他
当归鸭 Angelica duck
槟榔 Betel nut
火锅 Hot pot
餐厅点餐用语
2005-1-20 19:22:53
点菜就餐的次序：找桌子 看菜单 点菜 付钱 离开
Have you got a table for two, plea﹖
请问您有两个人的桌子吗？
Have you booked a table﹖
您预定餐桌了吗？
Have you made a rervation﹖
您预定了吗？
smoking or non-smoking﹖
吸烟区还是非吸烟区？
Would you like something to drink﹖
您想喝什么？
Would you like to e the menu﹖
您需要看菜单吗？
Language Notes 三言两语
点菜就餐的典型次序是：找一张桌子坐下－看菜单－
点菜－付钱－离开。英语语言的表达基本上也是依照
次顺序。“订餐”在英文中有两种说法，即to book a
table 和make a rervation．在英国以及在其它很
多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐
厅，服务员会主动征询客人的意见，然后引领客人前
往所选择的区域就餐。
打搅一下，我能看看菜单吗？
expression表达
Excu me, could I e the menu, plea？
打搅一下，我能看看菜单吗？
Are you ready to order？
您现在可以点餐吗？
first cour／stasrters
第一道菜／开胃菜
maincour
主菜
desrt
甜食
Could I have the bill, plea？
请拿账单来，好吗？
How would you like to pay？
请问您怎样付款？
Language Notes
三言两语
在西餐厅就餐，菜单一般由三类不同的菜别组成。the
first cour或者starters是指第一道菜，往往是汤、
一小碟色拉或其它小吃。第二道菜是主菜，fish and
chips是鱼和炸土豆条，它同“roast beef and york
shir pudding——牛肉布丁”、“shepherd spie——
牧羊人的馅饼”一样，都是典型的英国传统菜肴。最
后一道是甜食——或冷或热，但都是甜的。西方饮食
习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有
时不易读懂。遇到这种情况，可以请服务员解释一下。
餐厅里的对话
Conversation In A Restaurant
Hugh is ordering a meal in a restaurant
a few moments later
Emma: one sparkling water
Hugh: Thanks very much
Emma: Are you ready to order?
Hugh: Yeah I think I am actually. Could I just
have the soup to start plea
46
五星级酒店英语大全
Emma: That’s minestrone, is that all right sir?
Hugh: Yeah, that’s fine, and for the main cour
could I have the chicken plea?
Emma: Chicken
Hugh: and just some vegetables and some boiled
potatoes plea
Emma: Boiled potatoes, OK
Hugh: Thanks very much
Emma: OK
餐厅里的对话
休正在餐厅点餐 （过了一会儿）
埃玛：一份带汽的矿泉水。
休： 谢谢！
埃玛：您现在可以点菜吗？
休： 是的，可以。请先给我来一份例汤，好吗——
今日的例汤是什么？
埃玛：是意大利蔬菜汤，可 以吗？
休：可以。好的 …… 至 于主菜，请给我一份鸡肉，
好吗？
埃玛：……鸡肉……
休：再来一点蔬菜和煮土豆。
埃玛：……煮土豆。好的。
休： 谢谢！
埃玛：好的。
国外生活必备英文词汇全搜索—饮食篇３
2005-1-20 19:50:20
餐具：
coffee pot 咖啡壶
coffee cup 咖啡杯
paper towel 纸巾
napkin 餐巾
table cloth 桌布
tea -pot 茶壶
tea t 茶具
tea tray 茶盘
caddy 茶罐
dish 碟
plate 盘
saucer 小碟子
rice bowl 饭碗
chopsticks 筷子
soup spoon 汤匙
knife 餐刀
cup 杯子
glass 玻璃杯
mug 马克杯
picnic lunch 便当
fruit plate 水果盘
toothpick 牙签
中餐：
bear's paw 熊掌
breast of deer 鹿脯
beche-de-mer; a cucumber 海参
a sturgeon 海鳝
salted jelly fish 海蜇皮
kelp, aweed 海带
abalone 鲍鱼
shark fin 鱼翅
scallops 干贝
lobster 龙虾
bird's nest 燕窝
roast suckling pig 考乳猪
pig's knuckle 猪脚
boiled salted duck 盐水鸭
prerved meat 腊肉
barbecued pork 叉烧
sausage 香肠
fried pork flakes 肉松
BAR-B-Q 烤肉
meat diet 荤菜
vegetables 素菜
meat broth 肉羹
local dish 地方菜
Cantone cuisine 广东菜
t meal 客饭
curry rice 咖喱饭
fried rice 炒饭
plain rice 白饭
crispy rice 锅巴
gruel, soft rice , porridge 粥 —
noodles with gravy 打卤面
plain noodle 阳春面
casrole 砂锅
chafing dish, fire pot 火锅
meat bun 肉包子
shao-mai 烧麦
prerved bean curd 腐乳
bean curd 豆腐
fermented blank bean 豆豉
47
五星级酒店英语大全
pickled cucumbers 酱瓜
prerved egg 皮蛋
salted duck egg 咸鸭蛋
dried turnip 萝卜干
西餐与日本料理:
menu 菜单
French cuisine 法国菜
today's special 今日特餐
chef's special 主厨特餐
buffet 自助餐
fast food 快餐
specialty 招牌菜
continental cuisine 欧式西餐
aperitif 饭前酒
dim sum 点心
French fires 炸薯条
baked potato 烘马铃薯
mashed potatoes 马铃薯泥
omelette 简蛋卷
pudding 布丁
pastries 甜点
pickled vegetables 泡菜
kimchi 韩国泡菜
crab meat 蟹肉
prawn 明虾
conch 海螺
escargots 田螺braid beef 炖牛肉
bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋
over 煎两面荷包蛋
fried egg 煎蛋
over easy 煎半熟蛋
over hard 煎全熟蛋
scramble eggs 炒蛋
boiled egg 煮蛋
stone fire pot 石头火锅
sashi 日本竹筷
sake 日本米酒
miso shiru 味噌汤
roast meat 铁板烤肉
sashimi 生鱼片
butter 奶油
冷饮:
beverages 饮料
soya-bean milk 豆浆
syrup of plum 酸梅汤
tomato juice 番茄汁
orange juice 橘子汁
coconut milk 椰子汁
asparagus juice 芦荟汁
grapefruit juice 葡萄柚汁
vegetable juice 蔬菜汁
ginger ale 姜汁
sarsaparilla 沙士
soft drink 汽水
coco-cola (coke) 可口可乐
tea leaves 茶叶
black tea 红茶
jasmine tea 茉莉(香片)
tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶
honey 蜂蜜
chlorella 绿藻
soda water 苏打水
artificial color 人工色素
ice water 冰水
mineral water 矿泉水
distilled water 蒸馏水
long-life milk 保久奶
condend milk 炼乳; 炼奶
cocoa 可可
coffee mate 奶精
coffee 咖啡
iced coffee 冰咖啡
white coffee 牛奶咖啡
black coffee 纯咖啡
ovaltine 阿华田
chlorella yakult 养乐多
esnce of chicken 鸡精
ice-cream cone 甜筒
sundae 圣代; 新地
ice-cream 雪糕
soft ice-cream 窗淇淋
vanilla ice-cream 香草冰淇淋
ice candy 冰棒
milk-shake 奶昔
straw 吸管
国外生活必备英文词汇全搜索-住宿篇
2004-12-18 22:27:59
前台
company 陪伴，同伴
single room 单人房
double room 双人房
intend 想要，打算
party （参加共同活动的）一批，一组，一组人
date 日期，日子
kind 种，类
bath 浴室
shower 淋浴
suite （一套）房间
deluxe 豪华的
presidential 总统的，总统职务的
available 可用的，合用的，可得到的，可到达的
48
五星级酒店英语大全
fully 完全地，彻底地
name 名字，姓，姓名，名称
address 地址
the phone number 电话号码
be able to 能，会
guarantee 保证，担保，包，管
occupancy 占有，占用
peak 最高的，高峰的
arrival 到来，到达
departure 启程，离开，出发
book 预定，定
hotel 旅馆
offer 提出，提供
discount 折扣
vacancy 空，空房间
solid 全部地
be full up 全满
include 包括，包含
major 较大范围的，主要的
international 国际的，世界的
provide with 提供
mini-bar 小冰柜
sort 种类，类别
price 价格，价钱
dollar 美元
rvice 服务，服侍
of cour 当然
rate 价格，费用
tax extra 另加税金
look forward to 期待，希望
receive 接待，接见，欢迎
guest 旅客，宿客
welcome to 欢迎到来
bellboy 行李员，旅客服务员
madam 夫人，女士，太太
trip 旅行，旅程
take care of管理，照看
baggage 行李，
carry 运送，手提
suitca 手提箱，衣箱
show 带领，指引，给 看
lead 带领，引领，领路
give sb.a hand帮...的忙
allow 允许，准许
wish 愿，希望
pleasant 令人愉快的，舒适的
enjoy 享受
a good time 快乐时光
pleasure 快乐，愉快，高兴
not at all 不用谢，没关系
mention 提及，提到
registration登记，注册
at one's rvice 为...服务
behind 在后面，在...背后
remember 记住，记得
return 送还，还归
firmly 稳固地
go to bed 上床睡觉
check 检查，核对
list 名单，一览表
fill to 填写
form 表格
have a look 看一看
passport 护照
mind 介意，反对
fill out 填写
prepare 准备，预备
key card 出入证
at 座位
file 档案
identification身分的证明
straight 马上，立刻
parately 单独地
opposite 在...的对面
gift 礼品，礼物
elevator [美]电梯
directly 直接地
straight 笔直的
traffic 交通
distance 直接地
interction 交叉点，十字路口
suggest 建议，提出（意见，计划）等
popular 受欢迎的，大众（或某种人）喜爱的
tourist 旅行者，游览者，观光者
famous 著名的，出名的
tourist attraction 旅游胜地
history 历史
direction 方向，方位
well-known 出名的，众所周知的
scene 景色，景象
attractive 有吸引人的，引起兴趣的
interest 兴趣
dynasty 王朝，朝代
classical 古典的
architecture建筑风格
exquisite 精致的，精巧的
artistic value 艺术价值
chance 机会
feast one's eyes让某人一包眼福
typical 典型的，代表性的
pearl 珍珠
The Jade Buddha Temple 玉佛寺
what's more 另外
construction建造，构造，结构
magnificent 壮丽的，宏伟的
enjoy 欣赏，喜爱
stamp 邮票
stick 粘贴，张贴
49
五星级酒店英语大全
envelope 信封，封套
sticker 背后有粘胶的标签
ticket 票
airline 航空公司
wonder 想知道
consider 考虑，细想
in advance 预先
economy 经济
time-table 时刻表
flight 班机
airport 机场
rear stalls 戏院正方后座
in order 妥当，就绪
suppo 猜想，料想，想象
matinee 日戏
dress circle戏院的二楼厅
cancel 取消
except 除...之外
performance 演出
acrobatic 杂技的
prefer 更喜欢
exchange 兑换，（货币）交换
bill 钞票，纸币
currency 货币
according to根据...所说，按照
equivalent 相等的，相当的
note 纸币
sign 签名，署名
exchange memo 兑换水单
counter 柜台
prohibit 禁止，阻止
government 政府
information 信息
bottom line 底线
endor 在（支票等）背面签名，背书
signature 签名，署名
top line 头一行
receipt 收据，收条
amount 数额
certificate 单据
purcha 买，购买，购置，所购物
countersign 副署，连署
in duplicate（正副）一式两份
policy 政策，方针
understand 懂，理解
awfully 非常，很
describe 描绘，叙述，形容
apologize 道歉
trouble 麻烦，烦恼
manager 经理
solve 解决
carelessness粗心，疏忽，粗枝大叶
advi to 劝...
inconvenience 不方便
toilet 洗室
sincerely 真诚地，诚恳地，真挚地
previous 先的，前的
occupant 占有人，占用者，居住者
access 进入
responsible 有责任的，（应）责任的
necklace 项圈，项链
safety box 保险柜
arrange 安排
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noi 噪音，嘈杂声
veral 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
houmaid 客房服务员
relea 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
rervation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房
single room 单人间
suite 套间
telephone operator 总机接线员
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noi 噪音，嘈杂声
veral 几个，数个
misunderstand 误会，误解
explain 解释，说明
50
五星级酒店英语大全
relax 放松
calm 使平静，使镇定
in charge 主管
houmaid 客房服务员
relea 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
rervation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房
single room 单人间
suite 套间
telephone operator 总机接线员
深圳：李海滨
51
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