售后服务承诺书中英文对照版

2024年3月27日发(作者：藏族小女孩)

售后服务承诺书中英文对照版

售后服务承诺书(Sales After-Services Commitment Letter)

尊敬的客户，非常感谢您选择我们的产品。为了确保您获得满意的

购物体验并提供优质的售后服务，我们制定了以下售后服务承诺。请

您仔细阅读，如有任何疑问或需要进一步了解，请随时联系我们。

一、产品质量保证

1. 我们承诺所销售的产品均符合相关国家和地区的质量标准和法规

要求。

2. 如发现产品存在非人为损坏或质量问题，我们将根据您的要求提

供维修、更换、退款等售后服务。

二、售后服务时限

1. 普通产品: 自您购买之日起，我们承诺为您提供12个月的质保服

务。

2. 高端产品: 自您购买之日起，我们承诺为您提供24个月的质保服

务。

3. 在保修期内，如产品发生故障或损坏，您可随时联系我们获得帮

助。

三、售后服务渠道

1. 如需售后服务，请您直接联系我们的客服团队。我们将通过电话、

电子邮件或在线聊天提供及时的技术支持和解决方案。

2. 如需要更换配件或寄回产品维修，请遵循我们客服团队提供的具

体指示进行操作。

四、售后服务内容

1. 技术支持：我们承诺为您提供全面的技术支持，解答产品使用中

的常见问题，并提供相应的解决方案。

2. 维修服务：如产品存在故障或损坏，我们将为您提供相应的维修

服务，包括更换零部件或进行整机维修。

3. 退换货服务：如您购买的产品未满足质量要求或您不满意，我们

将根据您的要求提供退货、换货或退款的服务。

4. 软件更新：如有相关软件更新，我们将及时提供给您，并提供详

细的更新指导。

五、服务异常处理

1. 我们将竭尽全力为您提供满意的售后服务。如果因为非人为损坏

或质量问题导致我们无法提供及时有效的服务，我们将全额退款或按

实际情况进行补偿。

2. 如因不可抗力等特殊情况导致无法提供正常的售后服务，我们将

尽快与您沟通并协商解决方案。

最后，我们重申我们对产品质量和售后服务的承诺，希望能够成为

您满意的合作伙伴。如果您有任何问题或需要进一步了解，请随时与

我们联系。非常感谢您的选择和支持！

Sales After-Services Commitment Letter

Dear Customer,

Thank you very much for choosing our products. In order to ensure your

satisfactory shopping experience and provide high-quality after-sales rvice,

we have formulated the following after-sales rvice commitments. Plea

read them carefully. If you have any questions or need further information,

plea feel free to contact us.

I. Product Quality Assurance

1. We promi that the products we ll meet the quality standards and

regulatory requirements of the relevant countries and regions.

2. If any non-human damage or quality problems are found with the

products, we will provide after-sales rvices such as repair, replacement, or

refund according to your requirements.

II. After-Sales Service Timeframe

1. For regular products: We promi to provide you with a 12-month

warranty rvice from the date of purcha.

2. For high-end products: We promi to provide you with a 24-month

warranty rvice from the date of purcha.

3. During the warranty period, if the product malfunctions or is damaged,

you can contact us at any time for assistance.

III. After-Sales Service Channels

1. If you need after-sales rvice, plea contact our customer rvice

team directly. We will provide timely technical support and solutions

through phone, email, or online chat.

2. If you need to replace parts or return the product for repair, plea

follow the specific instructions provided by our customer rvice team.

IV. After-Sales Service Content

1. Technical Support: We promi to provide comprehensive technical

support, answer common questions about product u, and provide

corresponding solutions.

2. Repair Service: If the product has malfunctions or damage, we will

provide you with the corresponding repair rvice, including replacing parts

or performing whole machine repairs.

3. Return and Exchange Service: If the product you purchad does not

meet quality requirements or you are dissatisfied, we will provide return,

exchange, or refund rvices according to your requirements.

4. Software Updates: If there are relevant software updates, we will

provide them to you in a timely manner and provide detailed update

instructions.

V. Handling of Service Abnormalities

1. We will do our best to provide you with satisfactory after-sales rvice.

If we are unable to provide timely and effective rvice due to non-human

damage or quality problems, we will refund the full amount or provide

compensation bad on the actual situation.

2. If special circumstances such as force majeure make it impossible to

provide normal after-sales rvice, we will communicate with you as soon as

possible and negotiate a solution.

Finally, we reiterate our commitment to product quality and after-sales

rvice, and hope to become your satisfied partner. If you have any

questions or need further information, plea feel free to contact us. Thank

you very much for your choice and support!