售后服务承诺书中英文对照版

2024年3月27日发(作者：施雨欣)

售后服务承诺书中英文对照版

售后服务承诺书 Service Commitment Letter

尊敬的客户：

感谢您选择我们的产品。为了确保您享受到最优质的售后服务，我

们郑重承诺如下：

一、售后服务原则

1.我们将秉承“客户至上”的原则，始终以客户需求为中心，提供全

方位的售后服务支持。

2.我们承诺快速响应客户的售后需求，在最短的时间内提供满意的

解答和解决方案。

3.对于产品质量问题或技术故障，我们将尽快安排维修人员进行检

修或提供替换解决方案。

二、售后服务内容

1.产品保修期内，我们将提供免费的维修服务。具体保修期限和内

容详见附表。

2.良好的产品使用体验是我们对产品质量的承诺。我们将提供产品

使用指南，确保客户正确使用产品并避免因错误使用而产生的问题。

3.随产品附赠的配件，我们将提供一定时间内的更换保修服务。具

体规定请参照附表。

4.我们将定期组织技术培训，确保售后服务人员持续掌握产品知识

和技能，以满足客户各类问题的解决需求。

三、售后服务流程

1.客户在发现产品质量问题或遇到技术故障时，请及时与我们联系。

我们将在24小时内回复您的请求，并根据具体情况采取相应的解决方

案。

2.在售后服务过程中，我们将与客户保持密切沟通，及时提供工作

进展报告，并为客户解答疑问。

3.若需要产品维修，我们将确保维修时间最短化，并将维修后的产

品进行全面测试，以确保其质量符合标准。

4.对于产品维修时间超过承诺时间的情况，我们将提供适当的赔偿

措施，对客户给予补偿。

四、售后服务的范围

本售后服务承诺书适用于所有售出的产品。无论您是直接购买还是

通过我们的授权渠道购买，我们都将提供同样优质的售后服务。

五、其他约定事项

1.本售后服务承诺书自购买之日起生效，有效期为产品保修期限内。

2.在售后服务过程中，若因客户自身原因（如错误操作、改装或虐

待产品等）导致产品质量问题或技术故障，我们将无法提供免费维修

或更换服务。

六、Service Commitment Letter

Dear Customer,

Thank you for choosing our products. In order to ensure that you enjoy

the best quality of after-sales rvice, we hereby make the following solemn

commitments:

I. After-sales Service Principles:

1. We will uphold the principle of "customer first" and always prioritize

customer needs, providing comprehensive after-sales rvice support.

2. We promi to respond promptly to your after-sales requirements and

provide satisfactory answers and solutions in the shortest possible time.

3. For product quality issues or technical faults, we will arrange for

repair personnel to conduct repairs or provide replacement solutions as soon

as possible.

II. After-sales Service Content:

1. During the warranty period, we will provide free repair rvices.

Plea refer to the attached table for specific warranty period and coverage

details.

2. Ensuring a good product usage experience is our commitment to

product quality. We will provide product ur guides to ensure customers

u the products correctly and avoid problems caud by incorrect usage.

3. Accessories provided with the product will be given a certain period

of replacement warranty rvice. Plea refer to the attached table for

specific provisions.

4. We will regularly organize technical training to ensure that our after-

sales personnel continuously acquire product knowledge and skills in order

to meet various customer problem-solving needs.

III. After-sales Service Process:

1. If you find any product quality issues or encounter technical faults,

plea contact us as soon as possible. We will respond to your request within

24 hours and provide appropriate solutions bad on the specific situation.

2. During the after-sales rvice process, we will maintain clo

communication with you, provide timely progress reports, and answer any

questions you may have.

3. If product repair is required, we will ensure the shortest possible repair

time and conduct comprehensive testing of the repaired products to ensure

their quality meets the standards.

4. In the event of a repair exceeding the promid time, we will provide

appropriate compensation measures as compensation to customers.

IV. Scope of After-sales Service:

This rvice commitment letter is applicable to all products sold.

Whether you make a direct purcha or purcha through our authorized

channels, we will provide the same high-quality after-sales rvice.

V. Other Agreements:

1. This rvice commitment letter takes effect from the date of purcha

and is valid during the warranty period.

2. During the after-sales rvice process, we will not be able to provide

free repair or replacement rvices if product quality issues or technical

faults ari due to customer's own reasons (such as incorrect operation,

modification, or product abu).

以上内容是我们对提供售后服务的承诺。在使用过程中，如果您有

任何问题或需求，请及时与我们联系。我们将竭诚为您解决问题，确

保您的满意度。

谢谢！

This is our commitment to providing after-sales rvice. If you have any

questions or needs during the u of our products, plea contact us promptly.

We will do our best to resolve any issues and ensure your satisfaction.

Thank you!