屈臣氏每天的关店流程

2024年2月18日发(作者：唐突是什么意思)

2.2.2 每日关店流程

Daily Store Closing

2.2.2.1 营运细则

Operations

1. 员工和BA在营业结束前三十分钟开始整理并检查卖场陈列，保证货品充足。包括：货架、胶箱、堆头等。

Tidy up the store 30 minutes before closing.

2. 营业结束前十分钟开始播放营业结束前广播。(提醒结束广播稿：亲爱的顾客，感谢您光临屈臣氏**店，我们的营业时间为上午*点至晚上*点，现在离营业结束还有10分钟，请抓紧您的购物时间前往收银台付款，如果您有需要，我们乐意为您提供协助，祝您购物愉快，谢谢光临。)

Play Closing Music 10 minutes before closing. (Notes: Good Evening, Ladies and Gentlemen.

Our store will be closing within 10 minutes. Plea make your way to the Cash & Wrap as soon

as possible. Hope you will enjoy shopping in Watson’s. Our store will be open again tomorrow

morning from * A.M. to * P.M. Thanks for shopping in Watson’s.）

3. 在结束营业时间前，不允许关闭任何灯及大门。

No lights or door is to be switched off or clod before closing time.

4. 在所有顾客没有离开店铺前，不要关闭照明系统。

Do not switch off the lights if there is any customer still in the store after closing time.

5. 营业结束后的结算工作：

POS closing process after business:

a. 营业时间结束后，当值经理与收银员共同对所有收银机进行清机结算。核对现金、已提款金额、礼券和信用卡拉卡金额等数额是否正确，并使用验钞机验钞。清机过程中，当值经理和收银员其中任何一方不得中途离开。

After business time, Duty Manager sign off all POS，verify the cash float, Pick-up

amount, vouchers and coupons. U the Counterfeit Machine to check if the notes are

faked. During the POS closing process, Duty Manager and Duty Cashier are not

permitted to leave.

b. 收集所有贷记卡，现金卡和信用卡的交易明细单据。核对交易明细单据的总金额与收银机清点报表中的金额是否相符，打印贷记卡/现金卡/信用卡的当日交易汇总单。

Reconcile all transaction slip for NETS, Cash Cards, and Credit Cards. Print the

NETS/Cash Cards/Credit Card summary report tally with each 202 report.

c. 每台收银机的营业款（包括现金和卡单）长短款允许额为正负10元。

Cash/Card excess and shortage of each POS (including Cash and Card) is no more than

￥10.

2009年04月更新

Update in 04/2009

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d. 在每台收银机￥1000备用金不变的情况下，如现金长短款在允许范围之内，按实际金额入后台电脑。如果长款超出允许范围，将超出的金额作为“营业外收入”入后台电脑；如现金短款超出范围，由收银员补足短款金额，将正确的营业额入后台电脑。

Duty Manager make sure ￥1000 Small Notes for each Cash Machine. If Cash excess

and shortage of each POS is no more than ￥10, key in the actual cash amount. If

Cash excess of each POS is more than ￥10, key in the excess cash amount into the

backup computer system as “Other Business Income”. If Cash Shortage of each POS is

more than ￥10, top up the shortage by the responsible cashier, key in the actual cash

amounts into backup system.

e. 信用卡长短款处理方式：信用卡短款超出￥10，由收银员以现金方式补足差额；信用卡长款处理方式：将信用卡长款金额在当天收银机清点报表和日销售报表中标注，以提醒财务部。

If Credit Card / Net Cards shortage of each POS is more than ￥10, top up the

shortage by responsible cashier with cash, key in the actual cash amount into back up

system. If Credit card / Net Cards excess of each POS, Duty Manager make notes on

the POS Declaration Report (202 Report) and Daily Sales Report.

f. 打印刷卡机结算单，并将结算单与店铺的日销售报表上的卡销售汇总核对是否一致；如金额不一致，需查明原因，并报财务部销售组备案。

Print out the bank POS balance slip, compare with the Daily Sales Report card paid sale

amount, if it is not same as Daily Sales Report, need to find out the reason, and report

to Finance sales team to put on the records.

- 银行卡结算单样式图例：

Card paid balance slips sample:

消费+退货

=日销售报表的卡销售汇总

Sale + Refund=card paid sales amount

借方金额-贷方金额=日销售报表的卡销售汇总

Debit – Credit = card paid sales amount on Daily Sales

Report

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2009年04月更新

Update in 04/2009

- 核对单据实例：

Checking sample

POS 1

A

B E

A(6784.30)-B(0)+C(2362.00)-D(50.30)=E(9096.00)

POS 2

该金额是店铺和银行实际结算的有效刷卡金额。

The amount on Daily sales report, should be the amount ttled

to bank.

C

D

如金额不一致，需查明原因。

If the amount is not right, should find out the reason.

- (北京)银行卡结算单样式图例：

A图:未发生退款的结算单 B图:发生了退款的结算单。

借记金额+贷记金额=日销售报表的卡销售汇总

Debit+ Credit = card paid sales amount on Daily Sales Report

店内各POS机的结算单金额相加后，与店铺的《日销售报表》中卡销售汇总进行核对,如金额不对，需查明原因。

All POS card paid sales amount add together, and compare with the Daily Sales Report card paid sale

amount。

注：单据的样式因地区差异有所不同。

Remark: The Card paid balance slips might be different according to local designed.

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Update in 04/2009

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6. 收集前台收银机当天的所有报表和单据，包括：收银机清点报表（202单）、取消交易报表、现金退款单和化妆品小票。检查这些单据上收银员和当班的签名是否齐全，作废/退款理由是否写明。

Collect all the reports from the POS, including POS Declaration Report (202 report), Voided

Transactions Report, Refunds Reports and Cosmetic Counter Invoice. Check that they are all

signed by the cashier and supervisor and the reasons are stated.

7. 关闭所有夜间不工作的电器设备，切断电源。

Switch off and unplug all unnecessary equipment not required after store closing.

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2009年04月更新

Update in 04/2009

2.2.2.2 保安细则

Security

1. 在BA及员工自愿的情况下，为他们做下班检查。

Check the bags of all BA and staffs under their willingness to ensure they are permitted to leave.

2. 结束营业后，仔细检查员工休息室、卖场和仓库各角落是否还有顾客。

After Store Closing, Security Officer check if there is any customer left in the store.

- 当值经理和保安共同对店铺仓库、卖场、休息室、储物室、专柜存货间．．．．．．等一切可容纳人藏身的地方进行仔细检查；

Duty manager and curity guard together check the stock room, trading area, retiring room,

counter stock space……check carefully the space whether contain any person inside.

- 保安即时将清场检查情况记录到“清场记录表”(后附)上，并签字确认；“清场记录表”由保安负责保管存放到保安部文件夹内；

Security guard need to record the result on the , the record will

be keep in curity file.

- 检查中若有异常情况，即时上报区域保安主任.

Any unusual situation is found in the checking, report to regional curity officer.

3. 关闭所有照明系统。

Switch off all lights.

4. 与当班再次检查确保所有的门已锁好。

Double-check all doors to make sure it is locked with Duty Manager.

5. 与当班相互做下班前检查。

Duty Manager and Security Guard check the bag with each other before they leave the store.

2.2.2.3 行政工作细则

Administration

1. 当值经理与收银员共同清点当日所有现金营业款，并用验钞机验钞，清点无误后立刻封包注明金额并盖骑缝章，同时双方在骑缝上签名后存入保险箱。

Duty Manager and Cashier count all cash amount together. U the Counterfeit Machine to check

if the notes are faked. The verified Cash ought to be well-packed. Take down the exact amount.

Stamp, sign and al.

2. 将所有放入保险箱的现金总额（包括店铺找零备用金，收银机零钱、当日现金营业款、店铺备用金以及营业外收入）记录在保险箱开关登记本（黄簿）上，当值经理与一名员工共同清点保险箱，在店铺金库检查表上记录清点数额，双方签名确认。最后将所有钱款和单据锁入保险箱。

Duty Manager records down all cash amount from cash machines on the Safe Access Log Book

(Including Safe Float Deposit, POS Float Deposit, Sales of the day, Petty Cash and Other Income).

2009年04月更新

Update in 04/2009

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Duty Manager verifies the total cash amount with one staff. Log and sign on Safe Check Report.

Lock the cash and Credit Card / NETS Slips in the safe.

3. 后台电脑的日结操作：

“End of Day” process in backup system:

a. 在后台电脑中作“收银机清点”，并将每台收银机清点的金额分别键入。

Duty Manager performs “POS Declaration” and key in the actual cash amount of each cash

machine into Backup Computer System accordingly.

b. 确认每台收银机的长短款不超过允许范围后，作“收银机锁定”。

Verify the actual amount in Backup Computer System accordingly of each POS and perform

“POS Locking”.

c. 在后台电脑中做“保险柜清点”，将保险箱内现金额（店铺换零备用金，收银机零钱、当日现金营业款以及营业外收入的总和）和礼券额键入，与后台电脑报表核对一致。

Enter “Safe Declaration” function. Key in the daily total figure of the Safe Access Log Book

and Voucher Amount into Back-up Computer System, tally with the relevant reports.

d. “保险柜锁定”后，进行日结操作。（参见2.3.2.1日结操作）

Perform “Safe Locking” and the End of Day Procedure. (Refer to 2.3.2.1 End of Day

Procedure)

e. 将日结报表中销售数据、计生部门销售、交易次数、当日退款金额记录并在后台电脑报数系统中填入相应数据并保存。

Key in all the relevant data from the daily sales report into the Back Computer System and

nd to the Headquarter office.

4. 把需要交接至第二天的事宜记录在当班留言本上。

Record down all the messages on the Daily Message Log Book for the next day’s Duty Manager.

5. 开启夜间防盗系统。

Switch on Alarm System.

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2009年04月更新

Update in 04/2009

每日关店流程简介

STORE OPERATIONS CLOSING PROCEDURES

员工和BA在营业结束前三十分钟开始整理并检查卖场陈列，保证货品充足。

Tidy up the store 30 minutes before closing

营业结束前十分钟开始播放营业结束广播

Playing Closing Music 10 minutes before closing.

营业时间结束后，当值经理与收银员共同对所有收银机进行清机结算。

After business time, Duty Manager sign off all POS，verify the cash float, Pick-up amount,

vouchers and coupons.

收集前台收银机当天的所有报表、单据和化妆品小票

Reconcile all transaction slips for NETS, Cash Cards and Credit Cards as well as Cosmetic

Counter Invoice

在BA及员工自愿的情况下，当值保安为所有人做下班检查

Security Officer check the bags of BA and staffs under their willingness to ensure they are

permitted to leave

保安关闭所有照明系统

Switch off all lights

当值经理将营业款封包，并将所有放入保险箱的现金数额记录在保险箱开关登记本上

Duty Manager al the business cash and record down total cash amount on the Safe Access

Log Book.

当值经理与一名员工共同清点保险箱，并在店铺金库检查表上记录签名。

Duty Manager verifies the

total cash amount with one staff. Log and sign on Safe Check

Report

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Update in 04/2009

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当值经理将所有钱款和单据锁入保险箱

Duty Manager lock the money and all Credit Card / NETS Slips in the safe

进行后台电脑的日结准备工作（收银机的清点和锁定、保险柜的清点和锁定）

Set Back-up Computer ready for End of Day Procedure

进行日结操作

Perform End of Day Procedure

通知电脑公司和公

司电脑部

日

结

正

常

No

进行To Inform relevant

EOD Procedure OK

IT Company

将日结报表中销售数据、计生部门销售、交易次数、当日退款金额记录并在后台电脑

报数系统中填入相应数据并保存。

Key in all the relevant data from the daily sales report into the Back Computer System and nt

to the Headquarter office.

把需要交接至第二天的事宜记录在当班留言本上

Record down all the messages on the Daily Message Log Book for the next day’s Duty

Manager.

注：具体细则详见2.2.2 每日关店流程

当值经理与当值保安相互做下班前检查。

Duty Manager and Security Guard check the bag with each other before they leave the store.

保安与当班重新检查大门，确保已锁好

Duty Manager and Security Officer double-check all doors to make sure it is locked.

开启夜间防盗系统

Switch on Alarm System.

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Update in 04/2009

店铺：

检查时间

检 查 日 期date time

货 场

Trading area

仓 库

店铺清场检查记录表

Security checking record

休息室

Retiring room Stock room

专柜库房

Counter space

其 它

other

备 注

remark

保 安

curity

当值经理

Duty manager

储物间

storeroom

注：1、此表为每天店铺结束营业后，店铺工作人员最后离开店铺时，保安和当值经理应完成的清场检查登记表；

2、在本表中未完全体现店铺的可容纳人员隐蔽环境，店铺可根据本店情况，在“其它”栏内注明，确保店内可匿藏人员的地方得以彻底检查；

3、检查要求：由保安和当班共同完成检查，检查情况正常、在对应栏内打“√”，非正常情况在对应栏内打“×”并在备注栏内说明情况。

4、检查异常请即时上报保安主任，以便加强安全防范措施；此表完成后请存档保安部“15号”文件夹备查。

2009年04月更新

Update in 04/2009

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