酒店知识酒店人必看,酒店各项设施服务名称,及中英文缩写大全!

酒店知识酒店⼈必看，酒店各项设施服务名称，及中英⽂缩写⼤全！

来源 | ⽢涌酒店⼈

作者 | ⽢涌

今天，笔者整理及汇集这套《酒店名词中、英⽂及缩写》，也许，有时候忘记了某个专业术语或单词，在关键时候查

查，解惑难题。您值得收藏！

⼀、酒店房态

序号中⽂名称英⽂全程英⽂缩写

1空的⼲净房/可卖房Vacant CleanVC

2空的脏房Vacant DirtyVD

3住客⼲净房Occupied CleanOC

4住客脏房Occupied DirtyOD

5即扫Plea Make UpPMU

6请勿打扰Do Not DisturbDND

11外睡房Sleep OutS/O

12拒绝服务Refu ServiceR/S

13长住客Long Staying GuestLSG

14重要客⼈（贵宾）Very Important PersonVIP

33⾏政套房Executive SuiteES

⼆、部门职位

序号中⽂名称英⽂全程英⽂缩写

34⾏政办EXECUTIVE OFFICEEO

35财务部FINANCE DEPARTMENTFIC

36会计部ACCOUNTINGACCT

53宴会中⼼BANQUET CENTRE

54会议厅CONFERENCE HALL

55管事部STEWARD

56娱乐部ENTERTAINMENT DEPARTMENTENT

57夜总会NIGHT CLUB

58桑拿SAUNA

73订房部RESERVATIONRESV

74总机房OPERATOR TELEPHONE ROOMOPT

75礼宾部CONCIERGECON

76商务中⼼BUSINESS CENTREBC

77⼤堂副理ASSISTANT MANAGERAM

78车队TRANSPORTATIONTRA

95前厅经理FRONT OFFICE MANAGERFOM

96前厅副经理ASSISTANT FRONT OFFICE MANAGERAFOM

97⼤堂副经理ASSISTANT MANAGERAM

98接待员RECEPTIONIST RECEPTION CLERK

118领班CAPTAINCAP

119秘书SECRETARY

120⽂员CLERK

121服务员WAITER

122⾏政值班经理EXECUTIVE ON DUTY MANAGEREOD

123值班经理DUTY MANAGERDM

四、接待处⽤语：

序号中⽂名称英⽂全程英⽂缩写

五、客类：

序号中⽂名称英⽂全程英⽂缩写

138顾客、宾客CLIENT GUEST

139散客WALK IN W / I 、FIT

140团队GROUP

141商务客COMMERCIAL GUESTCOMM GST

142商务合同CORPORATE CONTRACT

143长住客LONG STAY GUEST L / S GST

144贵宾VERY IMPORTANT PERSONVIP

159地址ADDRESSADD

160复印(机)COPY (MACHINE)

161⽹络INTERNET

162电脑COMPUTER

163打印机PRINTER

164机票FLIGHT TICKET

165打字TYPING

182出租车TAXI

183⾯包车VEHICLE

184中巴COACH

185报纸NEWSPAPER

204晚餐DINNERDNR

205⼈民币RMB

206港币HKD

207美元USD

226净价NET RATE

227坏房OUT OF ORDERO.O.O

229包价PACKAGE

230长包房PERMANENT ROOM

232门市价RACK RATE

233登记REGISTER

249员⼯满意度调查Employee Satisfaction PulSurveyESPS

250全⾯质量管理Total Quality ManagementTQM

251质量评估系统Quality Evaluation SystemQES

252酒店经营管理系统Property Management SystemPMS

253标准经营程序Standard Operating ProceduresSOP

254重要公司协议价Key Negotiated RateKNR

255当地"公司协议价Local Negotiated RateLNR

256合作协议申请Request for ProposalRFP

257散客Fully Independent TravelerFIT

258综合经营计划Integrated Business PlanIBP

259预订中⼼的预订系统Virtual Central Rervation OfficeVCRO