银行客户经理英文简历范文
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Personal Information:
Name:
Sex: Male
Date of birth: 1978-02-18
Companies are: China XX NMC Group
Title: International Customer Service Center, Senior Account Manager
Work Experience: Five years
E-mail:
Mobile Phone:
Target jobs: customer relationship development, channel management and the company intranet and other related operations management jobs
Work experience:
A: 1999/06-20xx/08 China Telecom Engineer
Main duties:
- HiTron companies responsible for Taiwans digital subscriber loop optical fiber transmission system engineering and maintenance;
- ZTE is responsible for the expansion of access network equipment, engineering and maintenance;
- Responsible for Huawei SDH synchronous transmission network, network management and maintenance;
- Jiangsu Datong new IC card phone companys network management and maintenance;
Second, since 20xx/02, China Network Communications Corporation (CNC Holdings) International, China Netcom Group Corporation (CNC International)
①: 20xx/02-20xx/08 Netcom Holdings Division Headquarters program (ESBU) Project Manager
Main duties:
- In charge of international business, multinational corporations and large enterpri customers and the project co-ordination and customer relationship management;
- In charge of international business, multinational corporations and large enterpri customers DIA, bandwidth leasing, receive the item, technical program review, the single-distributed, the quality of the project progress and tracking;
- In charge of international, transnational and large enterpri customers and after-sales rvice and support;
Main duties:
- CNC Headquarters is responsible for multi-national corporations and large enterpri customers throughout the follow-up complaints and processing;
- Is responsible for branch customer rvice support;
- Relevant regional customer support manager, regional support manager, technical support, customer rvice personnel in the coordination, management.
Main results:
- The establishment of ven regional and branch offices under the jurisdiction of the four special A City customer rvice organization;
- To participate in and coordinate the completion of 1003 National Customer Service CNC system (call center) I, a total a total of two centers, 33 sub-center projects;
- The completion of the "China Netcoms customer rvice manual" and the business process, rvice process, system design and implement;
- Branch Customer Service staff training, performance evaluation, focusing on major cross-ctoral issues, regional co-ordination and sub -
Customer satisfaction the company guidance and management, the concept of a unified rvice, the establishment of CNC rvice brand;
Third, the international carrier rvices Netcom 20xx/08-20xx/07 Branch Management Senior Manager
Fourth, the Chine in 20xx xx NMC Group Senior Manager, International Customer Service
In 20xx, the telecommunications industry to study the outsourcing of call center rvices to value-added rvices such as market trends, the lead organization responsible for the Group of related departments and rvice outsourcing cooperation projects (Phoenix, CNC CPE project) for communication and co-lead in outsourcing projects communication with partners, coordination, participation in the work of rvice outsourcing projects; Source: China Resume net value of the rvices responsible for the management of outsourcing projects.
By the end of 20xx to 20xx, after the reorganization Netcom Group, has overall responsibility for day-to-day international customer rvice call center operations management, Netcom Group for the international focus on the 108 operator (MCI, EQ, KDDI, Singtel, etc.), international customers and provide 7 × 24 hours of international business consulting, inquiries, accept and co-ordinate the follow-up failures and to provide specialized "great customer support" team one-on-one "personal" rvice, Netcom Group in the implementation of customer rvice systems focud on differences in customers, and personalized rvice, and promote active rvices to enhance the core competitiveness of the Group of rvices.
Education
1995/06-1999/06 xxxx University of Electronic Information Systems Engineering professional degree;
Training experience
Access 1999/10 ZTE (Shenzhen xxxx company training ba in Chengdu);
1999/11 of the new IC card phone network management system (Shenzhen xxxx company);
SBS Series 20xx/07 Huawei SDH transmission network (Guangzhou, Shenzhen xxxx training ba).
Language ability
English proficiency
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