货到哪

邮件回复思路整理

首先清楚是不是发的挂号和快递。巴西，阿根廷，智利，

哥伦比亚和订单总额40美金的一般发的都是挂号，（E邮

宝和美E通也是挂号）其他国家，客户付了运费了的一般

发的是快递，快递包含EMS，FEDEX，DHL，TOLL，顺

丰欧洲专递。

可能会发快递或者挂号的单一定要去订单管理系统查看，确

定正确的跟踪号后，同步更新到后台，写上正确的单号和对

应的查询网址。

如果是挂号或者是快递，告诉客户对应的单号和查询网址，

Dearvaluedfriend,

foryournotification.

Noworries,

sinceit'sinternationaltransaction,therewillbesomuchchallengesontheshippingroad,butit

isnormal.

Trackingnumber:跟踪号

Linkforcheck:查询网址

clothedisputeright

tformoretimespatiently.

Wewillresponsibleifyoucan'willsolvetheproblemwiththeshipping

rries.

rviceforyoualways!

Haveaniceday

Helen

看下发货时间，如果距今不超过一个月，客户来问货物到哪

了或者跟踪号查询不到，跟客户延长10天收货时间，说到

海关了。

Thanksforyouremail,It'sourpleasuretorveonyouagain.

Wehavehelpedyouconsulttheshippingcompany,theytoldusthatyourparcelhasreached

customes,waitingforclearance.

Sincethisisainternationaltransaction,ItwillneedmoredaystoclearCustoms,butitisnormal,

Sopleadon'tworry,andhelpustowaitforarrivaloftheitempatiently.

Inaddition,WehaveExtendedthedeliverytimeforyou,sothereisnoriskforyou,youwillcan

receivetheitemdefinitely.

Shouldyouhaveanyqueries,pleafeelfreetocontactusatanytime.

PleaBelieveus,er

satisfactionbeyondmakingmoney,weneedestablishgoodreputation.

Onceagain,ngly

believethatquality,blendedwithexcellentrvice,isthefoundationforsuccessfulbusiness.

Yoursfaithfully,

Helen

看下发货时间，如果距今超过一个月，客户来问到哪了或者

跟踪号查询不到，跟客户延长20-30天收货时间，说到他的

城市了，让他等待25天。

Dearfriend,

Goodday!Reallysorryforkeepingyouwaitingsolong,pleakindlyacceptoursincere

apologizeagain

Butdear,becauofthelongjourney,itusuallyneed45daystoreachyourcity,butnow,also

becauthepeakasonhasbeencoming,manymanypeoplebuyproducts,sothereare

toomuchordersfortheshippingcompany,Itisalsonotwewant,

Dear,couldyoupleakindlyhelpustowaitfor25days??Wepromihewillcanreceivethe

itemsoon,ithasreachedyourcity,waitingforndingtothepostoffice.

Another,inordertocompensatethelossoftime,wewillgiveyouandyourcustomermoreand

morediscountinthefuture,alsothecoupons.

Youaresokind,socouldyoupleakindlygiveusthatchancetomakeupforit??Wereally

nevermeantohurtoureverycustomer,sohopeyourkindlyunderstanding,andhopetoget

yourkindlyforgive,manymanythanks!

Yourassistanceismoreappreciate,manymanythanks!Plekindlykindlygiveusachanceto

compensateyou,andkindlywait!

Waitingforyourkindlyreply.

Haveaniceday

Helen

如果客户依旧还是说没有收到或者不愿意等了跟客户说再

等一会儿

DearFriend

Goodday!mayoutof

ghwedowanttoofferfastandgreatrvicetoyou,but

ingyourkindlyunderstandingsomuch.

PleaBelieveus,er

satisfactionbeyondmakingmoney,weneedestablishgoodreputation.

SoWouldyoupleawaitformorealittletime?Wewillgiveyoureplacementorrefundifyou

can'rries,feelfreecontactme.

Couldyouplshelpustoclothedisputeandwaitwithusinpatience?

Wisheverythinggoeswellforyou!

Kindregards,

Helen

客户说还是没有收到，要客户去邮局问

Dearvaluedfriend,

Goodday!ies,

sinceit'sinternationaltransaction,sopleawait

patiently.

Inaddition,Dear,Wouldyoupleakindlydomeafavortogotoyourlocalpostofficetoconsult

theparcelfirstlyaccordingtoyournameandyouraddress,ifpossible?Thenwewilltakefuture

actionforyouwell.

rviceforyoualways!Wesincerelylookforwardstohearingfrom

yourgoodnews.

Haveaniceday

Helen

如果客户还表示不愿意等了，跟客户说是否接受重寄

Dearfriends,thanksforyouremail.

It'ytroubleyousomuchandwesincerely

apologizeforinconveniencecaud.

eveyouorderthemforyoureallylikethem.

Socouldyougiveusachancetondyouthereplacements(rend)?

Herewepromi:ifyoudon'treceivethereplacements,wewillissuethefullrefundtoyouthen.

Wewantt

kindlyadvice,Thenwewilltakefutureactionforyou.

Onceagain,wesincerelythankyouforgivingustheopportunitytosharewithyouourproducts.

Westronglybelievethatquality,blendedwithexcellentrvice,isthefoundationforsuccessful

business.

Yoursincerely,

Helen

然后跟客户核对地址

Dearfriend,

Goodday!Thanksforyourkindlycooperation.

Wecanndyouthereplacement,butwethoughtweshouldbebettertoverifyyouraddressagain.

Cauwearealittleconfudwhyyoudonotgettheoriginalitems.

Pleabelieveus,weacceptedyourorder,wewillberesponsibleforyouasthetransaction

listoestablishgoodrelationshipwithbuyer.

Pleaunderstandus,socouldyoupleakindlygiveusareplyafteryouethismessage?

Thenwewillarrangereplacementassoonaspossible.

Onceagain,kingforwardsto

hearingfromyourfastreply.

Yoursfaithfully,

Helen

核对好地址跟客户说已经重寄让客户耐心等待

Dearfriend,thanksforyourkindunderstanding.

Soareplacementwillbenttoyouwithin24hours,pleakindlywaitandkeepusinformed

erythinggoeswellthistime.

Pleafeelfreetowaitforanother25to45days,ifyoucannotreceivethenewone,pleacontact

tiencetowaitwillbemuch

appreciated.

Onceagain,ngly

believethatquality,blendedwithexcellentrvice,isthefoundationforsuccessfulbusiness.

Thanksinadvance.

Yoursfaithfully.

Helen

客户重寄要单号

Dear

Goodday.

Becauthepostageistooexpensive,wehavealreadyhavealossaboutthereplacement,Wecan

onlychootheshippingwithouttrackingnumber.

Pleaunderstandingus.

Ifyoucannotgetitin15-45days,pleafeelfreetocontactme,Iwillsolveitwellforyou,Iam

responsibleforyourorder.

Thanksforyourhelpandpatience.

Helen

客户说是质量问题，先跟客户要图片

Dearfriend,

forsharingthechallengeswithus,nt

toofferyouthebestqualityandgoodrvice,Pleakindlyacceptmysincereapologizes.

Butwouldyoupleatelluswhatistheproblem?Wewouldliketofixitforyou.

nwewillcheckitandfindthe

bestwayforyou.

rries.

Feelfreecontactus,Bestrviceforyoualways.

Haveaniceday

Yourfaithfully

Helen

图片确认不了的，建议客户发视频到指定邮箱

Dearfriend,

Weareverysorryforthisinconvenientcau.

Pleaacceptoursincerelyapologize.

Wehavecheckeditbeforeweshipeditandeverythingwaswellthen.

IthinkitmaybePresdbysomethingontheshippingroad.

Wouldyoupleantmesomepictureaboutit?Andndthevideotothimail??指定邮箱

alsopleakindlywriteyourordernumbertogetherplea!

Another,dear,pleadon'tworryaboutit,wewillsolveitforyouwell,hopeyourkindly

understanding,

Kindregards

Helen

确定问题了，先跟客户是否接受礼物和折扣

orrytounderstandthatyouhave

acceptoursincereapologies.

Inordertoresolvethechallengesyouarefacing,kindlyadviyouwouldliketoacceptthatwe

giveyoumorediscounttocompensateyouinyournextorder??

Alsobecauouritemissocheap,soitmightbenotperfect,socouldyoupleakindlyhelpus

totryitmoretimes?

hisisinternationaltransaction,sotherewillbe

manychallengeontheshippingway.,yourevaluationisimportanttoourbusiness.

Pleabelieveus,erwhichsolutionyouchoo,

wewilltryourbesttocomplete.

youaresokind,waitingforyourgoodnews.

Yoursfaithfully,

Helen

折扣不同意的，愿不愿意同意部分退款

Dearfriend,

Thankyouforyourkindlyimmediatereply,andwesincerelyapologizefortheinconvenient

caud

Onceweacceptyourorder,wewillberesponsibleforyouasthetransactioncompleted,we

reallyhavecheckeditbeforeweshippedit,sincethisisainternationaltransaction,sotherewill

bemanychallengeontheshippingroad,neitherofushopethatthingshappen,

wereallynevermeantohurtoureverycustomer,sohopetogetyourkindlyunderstanding,

sodear,couldyoupleakindlyacceptthatwerefund部分退款的金额toyouthistime??

youaresokind,wesincerelylookforwardtohearingfromyousoon,thanksagian

Youfaithfully

Helen

不同意的，跟客户商量付部分钱重寄

DearFriend

riblesorryfortheproblem.

Sotheitemhasbeenpresdontheshippingroad,

havethesamefeelingwithyou.

AlsoWedowanttoofferfastandbestrvicetoallofcustomers,asitistheonlywaytodevelop

rendtoyoudefinitelyifyouwant.

Therehave2waysyoumaychoo.

1Yourepayus支付我们的金额,thenwewillndanewonetoyou.

2PartRefundUS$部分退款的金额

Pleabelieveus,erwhichoneyouprefer,wewill

respectyourdecision.

Lookingforwardstohearingfromyourfastreplyandkindcooperation.

Haveaniceday

Helen