商务英语沟通：商务活动情景对话材料
商务活动情景对话参考材料
第一章 Ticket Booking Service,票务预订,
Situation Description
One student plays the role of a customer who would like to book an air or train ticket and
another student as a rervation office clerk. The customer needs to specify his/her requirements.
The clerk should provide detailed information as per the customer‘s requirements and can also
give the customer some suggestions.
Model 1
B: Good morning. May I help you?
G: Yes, I‘d like to fly to Guangzhou on Saturday. Could you book tickets for me? B: You have to book the tickets five days in advance. Now it‘s the busy ason for traveling, you know. Sorry to say all the tickets are booked up.
G: No ticket! What luck! But I really have to go there at that time. B: I wonder if you‘d consider going there by train instead. You can have train tickets and they‘re
much cheaper, actually.
G: Well, it ems we‘ll have to take the train.
B: What time would you like to leave?
G: At noon, if possible.
B: How many tickets do you need?
G: Two soft berths, plea.
B: Will 2:15 be all right?
G: That‘ll be fine.
B: Just a moment, while I call the station. I‘m sorry, there aren‘t any more ats left on the 2:15 train, but there is a train leaving on Saturday morning. That‘s No.79 special express. It will leave at What do you think of it, sir?
G: Well, I suppo I‘ll have to take that one. My name is Henry Bellow. And here‘s the money for
booking.
B: I wish you a wonderful trip to Guangzhou.
Model 2
G: I want to get to shanghai by train. Could you book a ticket for me? B: With my pleasure, sir. What would you like to book, a hard berth or soft berth?
G: A soft berth, plea.
B: All right. When do you plan to leave here? G: The day after tomorrow. Do I have to change train anywhere?
B: Not necessary to change, it is a through train.
G: That‘s fine. Plea book one ticket. B: Ok, here is the booking form, Sir. Would you plea sign your name and your room number.
Thank you. When I get the ticket, I‘ll inform you in due time by telephone.
G: Thank you very much.
Typical Sentence Patterns
1. I want a package deal including airfare and hotel. 我需要一个成套服务，包括机票和住宿 2. I‘d like to change this ticket to the first class. 我想把这张票换成头等车。 3. I‘d like to rerve a sleeper to Chicago. 我要预订去芝加哥的卧铺。 4. I won‘t check this baggage.
这件行李我不托运。
5. I haven‘t nothing to declare. 我没有要申报的东西。
6. I‘ll pick up ticket at the airport counter. 我会在机场柜台拿机票。
7. I‘d like two ats on today‘s Northwest Flight 7 to Detroit, plea. 我想订两张今天西北航空
公司7班次到底特律的机票。
8. We waited for John in the lobby of the airport. 我们在机场的大厅里等约翰。 9. I‘d like to buy an excursion pass instead. 我要买一张优待票代替。
10. You have to change at Chicago Station. 你必须要在芝加哥站转车。
Vocabulary
express train 快车 special express (train) 特快列车 regular train 普通列车 through expres
s (train) 直达列车 slow train 慢车 freight car, goods wagon 货车厢 compartment 包房 berth (upper\middle\lower) 卧铺,上、中、下, hard at(berth) 硬座,卧, dining car 餐车 soft at( berth) 软座,卧, pasnger train 客车 luggage van 行李车 sleeper/sleeping car 卧车 porterage 搬运费 delay by two hours 晚点二小时 departure city 出发城市 arrival city 到达城市 BW(biweekly) 隔周飞行 Dep (departure) 起飞
FLT/N (flight number) 航班号 Arr (arrival) 到达
class of rvice 等级 number of stopover 中途经停站数 non-stop flight 中途不着陆飞行 free baggage allowance 免费行李 night rvice 夜航 reconfirmation of rervation 定座再确认 single ticket 单程票 return ticket 来回票 domestic fare 国内票价 international fare 国际票价 ticket validity 客票有效期 children fare 儿童票价 cancellation fee 取消费 occupying a parate at 单独占一座位 excess baggage 超重行李 airport fee 机场费 no-show charge 误机费 no refund will be granted 不予退款 must travel in the company of an adult pasnger 需有成人陪伴同行 civil aviation administration of china (CAAC) 中国民用航空局
第二章 Dining(餐馆对话)
Situation Description
Two or more students eat in a restaurant. Another student rves as the waiter or waitress.
The customers order dishes and pay the bill. The waiter or waitress should be careful and patient
and provide excellent rvice.
Model
Waiter: Good evening!
Li: Good evening! I‘m Li. We have a rervation.
Waiter: This way, plea. Your table is near the window.
Li: Thank you.
Waiter: Here is the menu.
Li: Thank.
Waiter: May I take your order?
Li: We haven‘t decided yet. Could we have a few more minutes?
Waiter: Yes, take your time, plea. Li: Can we get something to drink? I‘d like a cup of coffee.
Smith: I‘ll have a bottle of beer.
Li: Could you tell us your specials today? Waiter: The special today is steak. Li: Plea give me one. I‘d like it medium-rare.
