houkeeping

HOUSEKEEPING

TheHoukeepingDepartmenthastheveryimportantresponsibilityof

maintainingthecleanlinessoftheHotel;weworkveryclolywithall

orareasoftheHoukeeping

Departmentareguestrooms,heareas

havedailycontactwithourguestssoitisveryimportantthatall

HoukeepingstaffhavethebasicEnglishlanguageskillstobeableto

ssfulHoukeepingDepartment

resultsintheHotelbeingclean,thestaffbeingattentive,polite,friendly

andproudtobeamemberoftheteamthatplayssuchanimportantroleintheHotel.

1

1

sheet

picture

pillow

laundrybag

sofa

icetongs

wall

bedsidetable

luggagestand

window

notepad

curtain

shoebasketicebucket

床单

照片

枕头

洗衣袋

沙发

冰夹

墙

床头桌

行李架

窗户

记事簿

窗帘

鞋篮

冰桶

firesprinkler

coathanger

mirror

bathrobe

heatingcontrol

chair

telephone

ceilinglight

swimmingbag

powersocket

carpet

blanket

matchescuritylatch

火喷淋

大衣架

镜子

浴衣

加热控制

椅子

电话

顶灯

游泳袋

电源插座

地毯

毛毯

火柴

安全门

2

Goodmorning.

早上好。

MayIcleanyourroom?

我可以为您打扫房间吗？

Couldyoucomebackinanhour?

您能一小时后再来吗？

Seeyoulater.

再见。

ShallIcomebacklater?

我可以过会儿再来吗？

2

3

TALKINGTOTHEGUEST

Attendent:Goodmorning,Houkeeping.

Guest:Goodmorning.

Attendent:MayIcleanyourroom,sir?

Guest:Sorry,thisisnottherightmoment.

Attendent:ShallIcomebacklater?

Guest:oucomebackinanhour?

Attendent:ThatisOK.I’.

Guest:Seeyoulater.

4

ourteouslyand

infullntences.

Theroomattendantenterstheroom.

5

va

disposablebag

rubbishbin

bottleopener

sink

ashtray

minibar

soapdish

bathtub

vanity

toiletpaper

glasssoap

花瓶

废品袋

垃圾箱

瓶起子

洗涤槽

烟缸

小酒吧

香皂盘

浴缸

梳妆台

卫生纸

玻璃杯子

香皂

scale

showerhead

door

facetowel

tap

handtowel

toilet

exhaustfan

shavingsocket

flush

plug

facialtissueshowercurtain

体重秤

喷头

门

面巾

龙头

手巾

厕所

排风扇

须刨插座

抽水马桶

插头

面巾纸

淋浴帘

3

6

Fillthewordsintherightplaces.

*Wecoverthebedswitha.

*Inthearecooldrinks.

*Canyouturnoffthe,it’sgettingcoldinhere.

*Ineedmyshoestobecleaned.I’llputtheminthe.

*Aftercleaningtheglassweputthemonthe.

*Youcanswitchonthetelevisionwitha.

*ouchangetheforme?

*Doyouhavesometolightmycigarette.

*Forthecleaningofthebathroomwehavetou.

*Idon’pleagivemethesothatIcanlookitup.

chemicals

shoebasket

airconditioner

matches

lightbulb

bedspread

telephonedirectory

coasters

remotecontrolrefrigerator

4

1

dusting

refubag

vacuum

mopping

dustpanandbrush

vacuumcleaner

shampoo

bathfoam

comb

moisturizer

shoehorn

去尘

废物袋

真空

拖地

簸箕和刷子

吸尘器

洗发水

浴液

梳子

润肤露

鞋拔

toiletbrush

generalcleaning

bucket

scrub

detergent

mop

soap

wingkit

toothbrush

showercapshoeshine

马桶刷子

大清扫

桶

刷洗

清洁剂

拖把

香皂

针线盒

牙刷

浴帽

擦皮鞋

2

MayIcomeinforturndownrvice?

我可以进来做开夜床服务吗？

Justamoment.

请稍等。

Thankyouverymuch.

非常感谢。

IsthereanythingelIcandoforyou?

我还能为您做些什么？

Iwillgoandgetitatonce.

我马上去拿。

You’rewelcome.

不客气。

5

3

thefollowingtable.

Whatdoestheguestwant?

Isitpossible?

Whenwillhegetthem?

4

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Goodevening,mayIcomeinforturndownrvice?

Yes,comeinplea.

IsthereanythingelIcandoforyou?

Yes,Iwouldlikeafewmoretowels.

uare,sir.

Thankyouverymuch.

You’rewelcome.

ht.

5

drycleaninglist

lightswitch

pillowca

wallpaper

standinglamp

switch

laundrylist

DNDsign

sheercurtains

televisioncabinet

singlebeddesk

干洗单

灯开关

枕套

壁纸

地灯

开关

洗衣路灯下的小姑娘英文版 单

请勿打扰牌

纱窗帘

电视柜

单人床

桌子

breakfastmenu

airconditionervent

coffeetable

hairdryer

valetstanddeskchair

DoNotDisturbsign

chestofdrawers

desklamp

furniture

doublebed

早餐菜单

空调排风口

咖啡桌

吹风机

衣物架

（与书桌配套的）椅子

请勿打扰牌

带抽屉的柜橱

台灯

家具

双人床

6

6

Turndownrvice,mayIcomein?

这是做夜床服务，我能进来吗？

Haveagoodnight.

晚安。

IsthereanythingelIcandoforyou?

我能为您做些什么？

Thesametoyou.

你也一样。

7

Theguestaskedfornewlaundrylist.

Heaskedforityesterday.

Theroomattendantcouldn’tgetoneonthesamefloor.

betweenrightandwrong.

WRONGRIGHT

□

□

□

□

□

□

8

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:Guest:

mein?

Ohno,eanythingelIcandoforyou,sir?

Well,rningIaskedfornewlaundrybagsbuttheystillhaven’t

broughtmeany.

Oh,I’,I’llhavetogetonefromanotherfloor.

Wouldyoumindwaitingforaminute?No,noproblem.

Hereyouare,etoyou.

7

9

*

*

*

*

*

Wehavetouthe(airconditionervent,heatingcontrol,airconditioner)tocontrolthecoolairintheroom.

Forcleaningthe(curtains,wall,carpet)weuthevacuumcleaner.

Everymorningwehavetocollectthe(laundrybags,laundrydocket,breakfastmenu).Inthebathroom,weputthe(matches,glass,soap)nexttotheashtray.

Duringturn-downrviceweputtheicecubesinthe(refrigerator,icetongs,icebucket).

8

1

bedsidelamp

airconditioner

televisionguide

PMUsign

slippers

television

battery

glass

doorshoppingbag

床头灯

空调

电视指南

请收拾房间牌

拖鞋

电视

电池

杯子

门

购物袋

smokedetectorwardrobe

pleamakeupsign

drapes

bed

ceiling

laundrylist

windowsill

menupen

烟感器

衣柜

请收拾房间牌

布帘

床

屋顶

洗衣单

窗台

菜单

钢笔

2

Goodmorning.

早上好。

Verywell,thankyou.

很好，谢谢。

I’mfromAmerica.

我是美国人。

Couldyoupleashowme?

您能领着我看看好吗？

Howareyoutoday？

您今天好吗？

Whereareyoufrom?

您是哪里人？

IsthereanythingIcandoforyou?

我能为您做些什么？

Haveaniceday.

祝您今天快乐！

9

3

thefollowingtable.

What’stheguest’snationality?

Whenwilltheroomattendantcleanhisroom?Whatiswrongintheroom?

Whenwilltheroomattendantcalltheengineering?

4

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:Guest:

Goodmorning,youtoday?

ll,?

I’mfine,too.

Doyouhaveanyplansfortoday?

No,owI’llflybackhome.

Oreally,whereareyoufrom?

I’mfromAmerica.

Bytheway,whenareyougoingtocleanmyroom?

I’?IsthereanythingIcandoforyou?

Yes,ou

haveitfixedforme？

Well,oupleashowme?

Yes,comein.

Oh,Ie.I’nfix美句摘抄 itforyou.

ouverymuch.

e.

10

5

Findapartnerandplaytheroleoftheguestandtheroomattendant.

Theguestisnotsatisfiedwiththecleaningofhisroom.

(Toomuchdustandthebedsheetsarenotcleanetc.)

6

ntenceabouteachone.

a)

airconditioner

b)door

c)telephone

d)sink

7

I’isturbsign.

我非常抱歉。请勿打扰牌。

Thankyouverymuch.

非常感谢。

11

8

TALKINGTOTHEGUEST

Guest：peaking。

Attendant:Goodafternoon,Nicolespeakingfromthe

HoukeepingDepartment.

Guest:

Attendant:

Guest:

Attendant:

I’mterriblysorrytodisturbyou,butwhencanwecleanyourroom?

Whydoyouask?Isthereaproblem?

Well,yourDNDsignisstillonyourdoor.

Isit?I’ttotakeitoffthedoorknob.

,thankyouverymuch.

9

liquors

softdrinks

candy

chewinggum

toothbrush

camera

peanutsmineralwater

酒

软饮料

糖

口香糖

牙刷

照相机

花生

矿泉水

beer

wine

chocolate

razor

toothpaste

tissue

j梁译木 uice

啤酒

葡萄酒

朱古力

剃刀

牙膏

面巾纸

果汁

12

10

I’mverysorry.

我非常抱歉。

Takeyourtime.

慢慢来，不着急。

That’sOK.

那好吧，没问题。

Thanksalot.

非常感谢。

Thereisnohurry.

不着急。

11

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:

Goodevening,lpyou?MisterBackerspeaking,room821.

bringmesome?

I’mverysorryfortheinconvenience.I’llaskourroomattendanttotakesomebottlestoyourroomrightaway.

Thanksalot,snohurry.

That’ght.

12

Whichworddoesnotbelongtotheothers.

*desk*telephone*toilet

bucketnotepadbed

chairpenbathtub

toiletbrushgrabbarsink

sponge

chemicals

sofairon

*bedsidelamp*shoehorn

lightswitchtoothbrush

ceilinglightsoap

standinglampva

13

1

drycleaning

press

shrink/shrunk

stretch

stain

fold/folded

hotwater

warmwater

detergentdry

干洗

熨

缩/缩水了的

伸展

污点

叠

热水

温水

清洁剂

（弄）干

wash

steam

fade/faded

hole

starch

hang/hanger

coldwater

tumbledry

soapwet

洗

蒸

褪色/褪色的

窟窿

上浆

挂/衣架

冷水

甩干

香皂

（弄）湿

2

MayIhelpyou?

我能帮助您吗？

CanIhaveitpresd?

我可以请你们熨一熨吗？

I’llndsomeonetopickitup.

我会派人去取。

Mysuitisfolded.

我的西服折叠了。

Thereisasurchargeforexpressrvice.

加快服务将收取附加费。

14

3

thefollowingtable.

Guest’sname?

Whatdoeshewant?

Whendoesheneedit?

Whenwillitbepickedup?

Wherewillheleavethesuit?

Whatishisroomnumber?

4

TALKINGTOTHEGUEST

Attendant:

:

Attendant:

:

Attendant:

:

Attendant:

:

Attendant::

lpyou?

speaking.

I’vejustchecked-inandI’llhaveameetinginafew

hours,veitpresd?

Thatisnoproblem,ditwithinafewhours?

Well,I’dratherhaveitwithinanhour.

reisasurchargeforexpressrvice.

ttobepresd.

endsomeonetopickitupinafewminutes.

Iwon’tbeinmyroomthenbecauIhavetoleaverightaway.

I’llputmysuitonthebed.

Whatisyourroomnumber,sir?Myroomnumberis918.

15

5

coathanger

surcharge

colourrun

fabric

cotton

hem

collar

laundrybag

laundrybasketpleats/pleated

大衣架

附加费

褪色

织物

棉

（衣服的）折边

衣领

洗衣袋

洗衣篮

褶

express

damage

dye

mend

button

cuff

am

plasticbag

laundrylist

快速

损坏

染

补

扣子

袖口

缝口

塑料袋

洗衣单

6

Thelaundryhasnotbeenreturned.

洗的衣物还未送还。

Didyoucheckyourwardrobe?

您看过您的衣柜了吗？

Whichitemsdidyouhaveforlaundry?

您有哪些东西送去洗了？

Sorryforbotheringyou.

很抱歉打扰您了。

7

thefollowingtable.

Guest’sname?

Roomnumber?

Whichitems?

Wherearethey?

16

8

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:Attendant:

lpyou?inroom918.

TodayIhadmylaundrydone,butIthinkithasnotbeenreturned.

Thatisstrange,becauwe’vealreadyreturnedallthelaundry.

Well,oslacksandajacketfordrycleaning.

checkyourwardrobe?Becaunormallywehangitbackthere.

ent,I’lematall,ght.

9

Findapartnerandplaytheroleoftheguestandtheattendant.

Itisthefirsttimeyouvis鼓舞的近义词 itahotelandyouwouldliketohaveyourlaundrydone.

Lettheattendantexplainthistoyou.

Youalsohaveaspecialrequest.

10

Ihaveaspecialrequest.

我有一个特殊要求。

Donottumbledry.

不要甩干。

Canyoustretchthem?

能把它们伸长吗？

Don’tuanydetergentorsoap.

不要使用清洁剂或香皂。

Myshirtisbadlyshrunk.

我的衬衣严重缩水。

Pleacompletethelaundrylist.

请填好洗衣单。

17

11

Readverycarefullyandcompletethentences.

□lpyou?

*veryexpensivewhichI’dliketohave

everythingonthe,butIwanttomakesurethatyoutreatitverycarefully.

□Ofcour,tellmewhatyouwouldliketoutocleanyour.

*odonotit.

Itisnoproblemifittakesmorethanonedaytocleananddryit.

□OK,madam.I’veyournameandroomnumber?

*Mynameisandmyroomnumberis.

□Thanksforcalling,Ms..I’lltakecareofit.

*****************************

□andawhichare

themformeorisn’tthatpossible?

*Well,dependsontheitismadeof.

□Theyarebothmadeof.

*ThenIthinkitwon’tbeaproblem.

□CanIjustputitinaandcompletethelaundrylist?

*akecareofitpersonally.

□Oh,thankyouverymuch.

12

I’mmissingapairofsocks.

我的一双袜子丢了。

I’lleifIcanfindthem.

我查一查是否能找到它们。

Whatcolorareyoursocks?

您的袜子是什么颜色的？

I’llndthemtoyourroomassoonaspossible.

我会尽快把它们送到您的房间。

18

13

TALKINGTOTHEGUEST

Guest:

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:Attendant:

Hello,’vejustreturnedmylaundrybutI’mmissingapairofsocks.

Oh,I’tellmewhatcoloryoursocksare?Then

I’sarebluewithgreen.

entplea.

Hello,sir.I’thadifferentroomnumber.

Well,myroomnumberis715.

,thenIhaveyoursocksheretoo.I’llndthemtoyour

ouverymuch.

You’rewelcome,andsorryagain.

14

suit

trours

dress

blou

sweater

pyjamas

bathtowel

facetowel

bathrug

pillowca

brassieres(bra)

nightgownsportswear

西服

裤子

连衣裙

女衬衫

毛衣

睡衣裤

浴巾

面巾

浴毯

枕套

胸罩

睡袍

运动衣

jacket

slacks

shirt

tie

overcoat

shorts

handtowel

bathmat

bedsheet

panties

stockings

underslip

夹克

便裤

衬衣

领带

大衣

短裤

手巾

浴垫

床单

内裤

长筒袜

内裤

19

15

Wearenotabletoremovethestain.

我们无法去掉这个污点。

Canyoudyetheblouforme?

你们能帮我染这件衬衣吗？

Wecanmenditforyou.

我们能给您补一下。

Weareafraidthecolorswillfade.

恐怕会褪色。

Thereisaholeinyourtrours.

您的裤子上有一个窟窿。

16

TALKINGTOTHEGUEST

:

Attendant:

:

Attendant:

:

Attendant:

:

Attendant:

:

Attendant:

:

Attendant:

:

Attendant:

:

speaking.

ed

ustotrytoremovethestaininyourblou.

Yes,ork?

Well,we’tdidn’

cantryanothertime,butthenthecolorsmightfade.

Ohno,allwedo,?

Whatifyouremovethestainandthecolorfades?Canyoudyetheblouforme?

No,I’ot.

Well,whatnow?Ithinkthebestisjusttowashtheblouandleavethestainasitis.

saholeinyourtrours.

Oyes?Isthere?Ididn’tknow.

Yes,butitisn’’enditforyou.

uldbeverynice.

washyourblouandmendyourtrours.

Wishyouaniceday,.

Thankyouverymuchandthank销售心态 sforcalling.

20

1

entrance

window

glass

floor

stairs

wipeempty

入口

窗户

玻璃

地面

楼梯

擦

空的

exit

door

marble

carpet

vacuumcleaner

ashtrayfountain

出口

门

大理石

地毯

吸尘器

烟缸

喷泉

2

Excume,lpyou?

对不起，夫人。我能帮助您吗？

Theyareonyourleft/right.

在您的左侧/右侧。

I’mlookingfortheChinerestaurant.

我在找中餐厅。

Wherearetherestrooms?

休息室在哪里？

21

3

TALKINGTOTHEGUEST

Attendant:

Guest:

Attendant:

Guest:

Attendant:

Guest:Attendant:

Excume,lpyou?

Yes,Ithinkyoucan.I’mlookingfortheChinerestaurant.

Oh,theChinerestaurantisonthecondfloor.

Youcantakethestairsandthenitisonyourleft.

youalsotellmewheretherestroomsare?

Theyarehereinthecornerofthelobby.

Oh,thenI’alot.

You’rewelcome.

4

thefollowingquestionsinfullEnglishntenceswithcourtesy.

*Wherearethefunctionrooms?

*WherecanIfindahouphone?

*Ithinktheelevatorisbroken.

*Whereistheexit?

*WherecanIfindthehealthclub?

5

22

brass

elevator/liftsweep

buffingmachine

functionroom

houphone

toiletpaperbuff

铜/铜管东西

电梯

扫

擦皮革机

会议室/宴会厅

房电话

卫生纸

（用软皮革）擦亮

polish

mop

handtowel

restaurant

level1/2

restroom

soap

擦亮

擦

手巾

餐厅

1/2层

休息室

香皂

6

Findthefollowingwords.

BROODVACUUM

TOILETAHLGE

FTNIKPANUXM

LAUNDRYLIST

URGENTPTVTN

SESWBATTERY

HGKASSESSEK

SIITBHKUSTN

ORPERTSIECI

AFPRAROTRHR

PEEWSAPADTH

LRRESYTPMES

slipperbatteryplugdress

sweepglassvacuumdoor

skirtflushurgentice

elevatorshrinksuitnapkin

exitwaterbrasssoap

ashtraylaundrylistemptyrefrigerator

toiletstretch

7

23

Drawahappyorsadfaceaftereachntence.

*Mylaundryhasnotbeenreturned.*Itiscleanagain.

*Iaskedthemveraltimes.*Letmehelpyou.

*Theydidpressmytrours.

*Theyputanewbuttononmyblou.

*Hewrote狗皮肤病 downthewrongnumber.

*Thereisafoulsmellinthecorridor.*Houkeepingcametooearly.

*Myairconditionerisfixed.

*T巴西龟水位要多高 heycamerightintime.

*Mytoiletdoesnotflush.

*Mytapneedstobefixed.

*It’stoohotinmyroom.

*Hedidaproperjob.

*Thanksforchecking.

*Myroomiscleanalready.

*Theyneverbotherme.

8

*Wherearethe?

*Couldyoucomebackat?

*Sorryforthe.

*MayIcomeinfor?

*Utheforthemarble.

*Thereisaforexpressrvice.

*Pleacompletethe.

*Didyoucheckyour?

*Ihaveainmytrours.

*Thecolourofmyshorts.

*Myisleaking.

*Theloo.

*Canyouchangetheofmyremotecontrol?

*MayIcleanthe?

*Theydidn’tchange

the.

*Theisdirty.

*Theneedstobecleaned.

*Youforgottodustthe.

*Ihadtwofor.

*Pleadon’t.

*Ihavenotenough.

*Canyoutheblouforme?

*Don’tuany.

*I’mmytie.

ADDITIONALVOCABULARY

24

ngcloth

rant

cleaner

y

s/W.C.

per

wel

35.(throw)pillow

at

ade

51.(fireplace)screen

e

ble

ng

ffle

r

73.(flat)sheet

icblanket

ss

wel

witch

大厅

擦光油

楼梯

桌子

抹布

餐厅

花

扫地

宴会厅

镜子

吸尘器

办公室

大理石

烟缸

卫生间

墙纸

抹手毛巾

靠枕

鸳鸯椅

茶几

灯罩

书橱

窗帘

花盆

花瓶

遮火板

画像

边桌/小茶几

地毯

天花板

床头板

床

绉边床裙/床幕

抽屉

梳妆台

枕头

床单

电毯

床褥

客用毛巾

瓷砖

浴巾

抽水马桶

电灯开关

/

ssCenter

1/2

onrooms

or

sCenter

n

air

table

it

aste

ace

54(picture)frame

n

able/nightstand

illow

ead

(ofdrawers)

/pull

ca

72.(fitted)sheet

ter/quilt

76.(heat)control

ing

spenr

b/tub

t/bathrug

ack

25

电梯

长沙发

腊

商务中心

椅子

拖把

一/二层

玻璃杯

扫帚

会议室

窗户

铜油

走廊

地毯

香皂

康乐中心

垫子

扶手椅

咖啡桌

灯

靠墙组合柜

书

植物

牙膏

壁炉

壁炉架

相架

软垫长椅

地板

床头柜

靠枕

床罩

五斗柜

手柄

枕头套

套褥床单

被子

（热）调节器

弹簧床垫

肥皂液容器

浴缸

揩脚垫

搁架

毛巾架

ob门把手paper

necabinet药橱

rush牙刷rushholder

sh肥皂碟

erfaucet热水龙头terfaucet

head沐浴喷头curtainrod

curtain沐浴帘oth

熨斗gboard

rush擦洗毛刷oth

n簸箕room

sweeper地毯清扫器cleaner

111.(sponge)mop海绵拖把112.(dust)mop

113.(wet)mop湿水拖把/pail

海绵/washingmachine

干衣机/烘干机ent

ingcup量杯y

有盖提篮ybag

ybasket脏衣服篓spin

sline晒衣绳

-prongedplug三脚插头128.(wall)socket/outlet

灯泡ioncord

26

手纸

口杯

牙刷架

水池/水槽

冷水龙孟庭苇微博 头

浴帘通

毛巾

熨衣板

抹布

小笤帚

真空吸尘器

尘推

水桶

洗衣机

清洗剂

要洗或已洗的衣服

脏衣服袋

晒衣夹

衣架

插座

拖线