Chapter 18 – Foundations of Control
True/Fal
WHAT IS CONTROL?
2. Managers should be involved in the control function even if things are going as planned.
True (moderate)
3. The three different approaches to designing control systems are cultural, domestic, and international.
Fal (moderate)
4. Price competition is one mechanism for utilizing market control.
True (moderate)
5. Market control us external market mechanisms to establish standards ud in the control system.
True (moderate)
6. Bureaucratic control emphasizes governmental regulation.
美国之声在线收听 Fal (moderate)
7. Clan control emphasizes organizational authority.
Fal (moderate)
WHY IS CONTROL IMPORTANT?
8. In reality, management is an ongoing process, and controlling activities provide the critical link back to planning.
日语能力考试 True (moderate)
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9. Standards are created during the organizing process.
Fal (easy)
THE CONTROL PROCESS
10. The control process is a three-step process that includes unfreezing the system, changing the system, and refreezing the system.
Fal (moderate)
11. The first step in the control process is comparing actual performance against a standard.
Fal (moderate)
12. Personal obrvation is one method for measuring actual performance.
True (easy)
13. What we measure is more critical to the control process than how we measure.
True (moderate)
14. The range of variation is the acceptable parameters of variance between actual performance and the ideal.
Fal (moderate)
15. Deviations that exceed the range of variation need the manager's attention.
True (easy)
16. Doing nothing is not an acceptable managerial action in the control process.
Fal (moderate)
17. Revising unrealistically high standards is one method of managerial action in the control process.
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True (moderate)
18. Basic corrective action is correcting an activity at once in order to get performance back on track.
Fal (easy)
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19. The control process is esntially a continuous flow between measuring, comparing, and managerial action.
True (moderate)
TYPES OF CONTROL
20. The most desirable type of control is concurrent control.
Fal (moderate)
21. Feedforward control prevents anticipated problems.
True (moderate)
22. Concurrent control takes place after an activity has been completed.
Fal (easy)
23. The key to feedback control is taking managerial action before a problem occurs.
Fal (moderate)
24. The best form of concurrent control is direct supervision.
True (easy)
25. The most popular type of control relies on feedback.
True (easy)
26. Financial statements are an example of concurrent controls.
Fal (moderate)
THINKING CRITICALLY ABOUT ETHICS
27. According to the boxed feature, “Thinking Critically About Ethics,” Eric Mckenzie devid a workplace policy for his political consulting company in which employees only had to tell their supervisor about their actions if they took home more than $3 of office supplies in a week.
True (moderate)
28. Technologically advanced countries, such as the U.S., Japan, and Canada, tend to u direct control devices.
Fal (moderate)
MANAGING IN AN E-BUSINESS WORLD
29. According to the boxed feature, “Managing in an E-business World,” duplication of effort is mentioned as a major type of controlling issue that managers in e-business have to deal with.
Fal (moderate)
超级英语
googo30. It is estimated that 17 percent of Fortune 1000 companies u monitoring software of some type.
True (moderate)
Multiple Choice
A MANAGER’S DILEMMA
31. According to the company profile in “A Manager’s Dilemma,” what is the problem facing Mustafa’s Company?
a.How to motivate employees.
b.How to reduce theft in the stores.
c.How to reduce theft on the company’s website. (moderate)
d.How to hire more qualified employees.
e.How to evaluate the competition.
WHAT IS CONTROL?
32. What managers should be involved in the control process?
a. upper management
b. middle managers
c. systems managers
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d. first-line managers
e. all managers (moderate)
33. Which of the following terms is associated with the definition of control?
a. monitoring (moderate)
b. motivation
c. communication
d. high tech河南学位英语报名
e. personality
34. In the control process, to what factor is actual performance compared in order to properly asss the situation?
a. last year's performance
