专业人员沟通技巧（Professional communication skills）
快乐英文宝贝的英文Promotion of communication and coordination ability of professional and technical personnel (1)
Beihang University Wang Yue
First, communication overview
(1) the concept and types of communication
1. the concept of communication
(1) communication is the transmission of information;
(2) communication is the understanding of information;
(3) effective communication is the two-way and interactive process of information transmission, reception, understanding and feedback between subjects;
(4) the purpo of communication is to recognize the other party through the effective acquisition and accurate understanding of the information.
2. types of communication
(1) carrier: oral communication, written communication, electronic communication;
圣诞歌曲(2) language: verbal communication, nonverbal communication.
(two) the basic elements of communication
1. expression
(1) the concept of expression
Expression is an act of externalization of the results of thinking through written language, oral language, expression, body language and so on. It is one of the basic elements of communication activities;
Second, the subject of expression can be an individual, or an organization or a group.
(2) the factors that influence the expression effect
Volume, speed, pitch, clarity, emphasis, environment, timing.
2. listen
(1) the concept of listening
Listening is the process of receiving verbal and nonverbal information, determining its meaning and responding to it.
(2) the psychological process of listening
mightierInformation reception, screening, filtering, integrating human participation, giving meaning, value evaluation, storage memory, information feedback.
广州电脑维修培训
(3) the role of listening
Gain information, discover problems, build trust, and harvest friendship.
(4) the types of listening
According to the degree of physical and mental input of the listener初中英语补习一对一
Deaf, pretend listening, lective listening, listening, listening to the considerate attention.
According to the different objects
Focus on people's listening (or listening to moving listening), focusing on action listening (or Japane skeptical listening), listening to the original information, focusing on time listening.
会计舞弊3. channels
(1) the concept of communication channel
Channel is the route of information, and it is the carrier and means of nding information and receiving information by information nder and information receiver. In order to reduce the loss of information and to make the information receive and understand more effectively, the ideal communication should consider the cooperation of various channels.
(2) types of communication channels
Written communication, mainly in the form of written text and graphic communication; oral communication, the channel is mainly voice (auditory and visual); electronic media channels, refers to the u of various electronic devices to communicate information transfer form.同位语
4. other elements of communication
Communication environment: the external environment, the place where the communication occurs, the internal environment, the communication of the inner state of the parties.
(three) barriers to effective communication
1. psychological barriers to communication
(1) veral communication attitudes that riously impede communication effectiveness
Self centeredness concerns only one's own interests and interests, ignores the situation and interests of others, and is jealous of the achievements and progress of others;
The lf expectations too high, proud as Lucifer, pretentious, ambitious, the high goal of their own, while others demanding stubborn, have rious prejudice, listen to others advice, do not believe that others, rude, tempered and vindictive;
Likes to control and dominate others;
Respect others' personality, lack of affection for others;
Not sincere to people, unwilling to expo their own heart, exaggerated hypocrisy;
Excessive lf-esteem, lack of lf-confidence, paranoid, neurotic, overly nsitive to subject to changing moods, interpersonal relationship;
The withdrawn, unsocial, human indifference, lf clod. 2. barriers to communication skills
生活费英文翻译
(1) the problem of expressing skills, veral common mistakes in communication and feedback
Negative (critical): negate the other's feelings; Defensive style: defensive reaction;
The similar experience compared to their (that is not bad enough), but the results will focus to the topic: becau eager to tell each other with similar experiences, and on the other side of the lead absolutely ignorant of information;
Tutor style: lf righteous guidance, diagnosis, suggestion, etc..
(2) the problem of listening skills
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