1、____________ behalf of Vancouver C&S Int'l Trade Corp., I am plead to invite you and your colleagues to visit us.
[答案]On
2、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.
[答案]Whatever
3、______ has good reputation will sooner or later be successful in his business.
[答案]Whoever
4、_______ you have a job, you may be in the market for another one.
[答案]Even if交通安全故事
5、__________________？
—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm.
[答案]When do you plan to leave
6、__________________？
—Sure, no problem. First, go e Cindy and tell her where you're going and when.
[答案]Can you fill me in
7、__________________？
— Yes, business class.
[答案]Will you fly business class
8、________________ , but I still have the feeling that it's not safe enough.
—I couldn't agree more. That's why I only do street shopping. [答案]Paying online is much unsafe than before
9、At the same time, the negotiator keeps things cret ____ would limit his/her ability to negotiate.
[答案]that
10、Are the Project Managers linking up OK？
—They em to be, yes._________ .
[答案]There's been a good atmosphere at the first management meetings
11、An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.
[答案]simulates
12、Are there any disadvantages to shopping online？
—___________. But I think this problem will be solved soon. [答案]It takes some time for the stuff you buy online to arrive 13、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.
[答案]solution
14、Among the critiques were allegations ____ some franchi us its political influence to increa its profits.
[答案]that
15、Betty, we'll have a buffet party next Saturday. Will you join us？
— _______ , Susan. Thank you!
[答案]I'd love to
16、Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office. [答案]edge
17、But Jerry, have you really thought this ______？ You would esntially be giving up the company that your great-grandfather built.
[答案]through
18、But then we'll have to accept a Board of Directors chon by our stockholders. Wouldn't that limit us in many ways？—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .
[答案]from being a medium-tier firm to being one of the big players 19、Can you fill me ____________ ？I need some detailed information.
[答案]in
20、Can you tell us why you think this makes good business ______to you？
[答案]n
21、Can you tell us why you think this makes good business n to you？
—We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.
[答案]we are going to have to consider finding more investors 22、Customers often remain _________ to a business that has excellent rvice even if their prices are high.
[答案]loyal
23、Customers won't find store clerks sitting around _________ . [答案]watching TV or playing cards
24、Could you be so kind as to turn down that rock n roll？ I'm preparing for tomorrow's meeting report.
— ______________.
[答案]Sure. Sorry to disturb you
25、Cooperating is simply working together ______ teammates ______ the good of the team.
[答案]as…for
26、Current _______ are tho debts that must be paid within the year.
[答案]liabilities
27、Chine shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11). [答案]of
28、Did you get the financial records _______ shape for your audit next month？
[答案]into
29、Did you get your financial records into shape for your audit next month？
— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.
[答案]I'm still working on ironing out a few problems
30、Even though he's ______ out of college and still a bit green, he is a great co-worker.
[答案]fresh
31、For a limited company, this will include the money ______ issuing shares, and is known
[答案]raid by
32、How would you like to go？
—__________________.
[答案]I'd like to fly to Frankfurt for a stay of two days 33、How do you calculate the fee if we ask you to move the office furniture？
accomdate— _________________.
[答案]The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move 34、How was your trip to London, Jane？
— ___________.
[答案]Oh, wonderful indeed
35、How much of a problem meeting the budget？
— _______.
[答案]Well, it ems that we underestimated the costs
36、Hello, is that Sail Moving Company？
— _________________？
[答案]Yes, this is Jack speaking. Thanks for calling. What can we do for you
37、Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them？
[答案]No problem
38、Have you ever tried shopping online？
—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually e and touch what I'm buying before
I pay for it
39、Have you ever tried shopping online？
—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually e and touch what I'm buying before
I pay for it
40、His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.
[答案]that
41、His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry. [答案]influenced
42、Hey Kyle, guess what! The boss is nding me to Europe for
a marketing minar next month.
—__________________You've been itching to go on a business trip for months.
[答案]Great! You must be happy.
43、Henry, what do you think of the new team？
— ________ , I think the team is starting to get along quite nicely.
[答案]Very well on the whole
44、I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion？
—______________.
[答案]Ok, I think we've both have done our best for this
45、I'll be away on a business trip. Would you mind signing for my express delivery？
—________________.
[答案]I'd be happy to
46、I had a really good weekend at the aside.
—____________.
[答案]Oh, I'm glad to hear that
47、I am going to ask for a pay ri.
—_________.
[答案]I think you may talk to your boss
48、I couldn't agree more. That's ______ I only do street shopping. [答案]why
49、I'm really fed up with Larry!
— ________
[答案]Hey, what's up？
50、I thought that if I could get your support first, it might make getting approval easier.
— _________ .
[答案]Well, you've got my support on this
51、I really ______ the effort you have put in on your team's current project.
[答案]appreciate
52、I'm still working on ______ a few problems.
[答案]ironing out
53、In business，whatever you do, do not ____ illegal benefit. [答案]cha
54、It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for rvicing it.
[答案]be recognized
55、It will _______ about eight percent more than initially projected
[答案]cost
56、It's said that some measures have been taken _____ this problem.
[答案]to deal with
57、If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
[答案]to visit
58、If any of the articles are damaged during move, you may make
a _________ for compensation with our company.
[答案]claim
59、If things have _________ , the person you're talking to will want to know the reasons.
[答案]gone wrong
60、If people ________we're very valuable they won't buy our stock. [答案]don't think
61、Looking your customers in the eye shows that we are listening to them and hearing _________ .
[答案]what they are saying
62、Looking at this, if my calculations are correct, we are about five thousand dollars over budget.
— That's right.__________.
[答案]It's going to cost about five thous
玩笑英语
63、Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.
—________ . You'll always have some co-workers that are harder to work with than others, you know.
[答案]You shouldn't be so negative
64、Large organizations will find ______ impossible to manage all the data if manual accounting were ud.
[答案]it
and more to complete the first order
65、Many of the banks and travel rvices in the western countries provide convenience for the travellers by issuing traveller's ____________.
[答案]checks
66、Okay then, so to confirm： a 6% discount but you pay all the shipping and installation costs.
—____________. I'll call you tomorrow.
[答案]That sounds all right
67、Okay, let's say we make a decision _____；what kind of price are we thinking about charging for our stock？
[答案]to go public
68、Okay, what is the decision？
—As you know, we have been a privately held, family-owned company for over 120 years,_____________.
[答案]but it may be time to consider some major changes
69、One kind of partnership is called a limited ________partnership.
[答案]liability
70、Plea ____________ an open return flight from Barcelona to Frankfurt.
[答案]book
71、Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.
[答案]mood
72、Some of the customers' complaints em _________ .
[答案]unacceptable
73、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
[答案]express
74、Some in the market now want government _____ in order to reduce costs.
[答案]regulation
75、Some of the _____ solutions will support the requirements better at the moment.
[答案]proprietary
76、Some friends say when they get the article, ______________. —That happens. So clo quality control is needed to avoid e-shoppers' fraud.
[答案]it's quite different from what they saw on the website advertiment
77、Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.
[答案]actual
78、The processing time ____________ per embassy.
[答案]varies
79、The client said he had to nd a monitor back three times before the problem was solved. Do you have a reason for this？
— _________________.
[答案] Well, I wonder whether the recent layoffs are affecting the quality of our customer rvice
80、The American idea of customer rvice is _________ each customer the center of attention.
[答案]to make
81、The customer rvice reprentative will often allow customers to exchange the product they bought or return it for a full _________ .
[答案]refund
82、The executive team have to hold an urgent meeting ____ they e the bad market feedback.
[答案]becau
83、The franchisor _____ the franchie should obrve the regulations to make the business go well.
[答案]as well as
84、The instruction describes completely the ____ and its safety basis.bowler
[答案]facility
85、The people in your department em so ______ and nice to be around.
[答案]capable
86、The team members are _______ and helping each other out. [答案]getting along
87、The long-term asts are known as ______ asts.
[答案]fixed
88、The bottom half shows ______ this money came from.
[答案]where
89、The proprietor owns all of the property of the business and is responsible ________ everything.
[答案]for
90、The same is true ______individual proprietorships.
[答案]of
91、That's something you can improve by talking to human _______ . [答案]resources
92、That might be acceptable ______ you handle the insurance fees. [答案]if
93、They want to make sure you're paying taxes on the money you make.
— ________ .
[答案]We're paying alright
gauge是什么意思94、They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.
[答案]bargains
95、They wanted to ______ a discussion on economics.
[答案]initiate
96、There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.
[答案]manufacturers
97、Then your _____will be sold by auction.
[答案]stuff
98、Traveller's checks are generally ____________ small face value.
[答案]of
99、Travellers, when ____________ the checks, have to sign the checks in the prence of the bank or rvice clerks.
[答案]buying
100、Trademarks, proprietary rvice marks and regulations need _____ carefully.
[答案]to be obrved
101、Teammates who have team spirit are more satisfied ______ their team activities.
[答案]with
102、Their skill and ____ has got them on the sales team.
[答案]enthusiasm
103、To attract investors, the government has _____ its tax and labor laws.
[答案]adjusted
104、Thanks for inviting me, John, but I've already made other plans.
— _________. Maybe another time.
[答案]Oh! I'm sorry to hear that
105、We ud to ____________ cash advances.
[答案]have
106、We didn't understand how difficult it was to ____ such a breakfast.
[答案]distribute
107、We can't manage that ____ you pay for the installation. [答案]unless
108、We've done very well so far but if we want to e rious growth ______________.
—aybe. But I have my doubts.
[答案]it might be time to ditch our old business model and go public
109、What does the customer's complaint say？
— _________________.
[答案]He says he hasn't gotten back the monitor for repairs 110、What is the distance between the new building and your office？
— _________________. [答案]It is about 15 kilometers
111、What's more, it's not always so ______ for us to pay online as hackers might steal our ur name and password.
[答案]safe
112、When the rest of the room ______ emotional, stay cool and u logic to negotiate and clo.
[答案]gets
113、While the other people ____ and discusd the problem together, Ted ignored them.
[答案]interacted
114、 Without clo quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.
[答案]encounter
115、 Well，the day we offer stock for sale is the day we will e how much______there is in our company.
[答案]faith
116、You can download and print off the ____________ online. [答案]form
117、You can show respect to your teammates _______ everyone fairly and equally.
[答案]by treating
118、 like becoming a publicly-traded company？—That's right. ______________ .
[答案]It's something we should give rious consideration to
翻译：为句子选择正确的翻译（每题10分）。
1. Can you fill me in？ {ABC}
[答案]C. 你能向我详细介绍一下吗？
2. Not all restaurants accept the card. {ABC}
[答案]B. 并非所有酒店都接受此卡。
3. We ud to have cash advances. {ABC}
[答案]A. 我们以前是预支现金。
4. Let me know how you like living out of a suitca.{ABC}
[答案]B. 到时候告诉我你是怎么带着旅行包生活的。
5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. {ABC}
[答案]A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。翻译：为句子选择正确的翻译（每题10分）。
1. The American idea of custom rvice is to make each customer the center of attention.{A；B；C}
[答案]A. 美式客服理念认为每位客户都是关注的焦点。
2. Many products come with a money-back guarantee.{A；B；C} [答案]B. 许多产品都有退款承诺。
3. Make sure to look your customers in the eye.{A；B；C}
[答案]C.确保要直视顾客的眼睛。
4. Always look for ways to go above and beyond the expectations of your customers.{A；B；C}
[答案]A. 一定要想方设法，超越顾客的期望。
5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.{A；B；C}
[答案]A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。
翻译：为句子选择正确的翻译（每题10分）。
1. By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally.{A；B；C}
[答案]A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。
2. Look the person in the eye with honesty and respect.{A；B；C}
[答案]B．诚实而尊敬地注视这个人。
2015考研国家分数线
3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room.{A；B；C}
[答案]B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。
4. This is becau whoever controls the start of the negotiations tends to control where they end.{A；B；C}
[答案]C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。
5. The negotiation table can be loaded with agendas, egos and emotions.{A；B；C}
[答案]A．谈判桌承载着议事日程，自我意识和各种情绪。
翻译：为句子选择正确的翻译（每题10分）。
1. The franchie can get more money than a direct employee becau he or she has a vital interest in the business. {A；B；C}
[答案]A．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。
2. It is said about 4% of all business in the United States are franchie-worked. {A；B；C}
[答案]C．据说美国所有的商家中，4%都是特许经营的。
3. But franchisor rules are usually very strict in the US as well as in most other countries. {A；B；C}
[答案]B．但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。
4. Don't rule out a business without learning or eing what the day-to-day will look like. {A；B；C}
[答案]C．如果不了解或看到公司的日常情况，就不要排除一个公司。5. To be honest, after many years of hard work, tears and disagreements, I have made it through.{A；B；C}
[答案]A．说实话，经过多年的艰苦工作、泪水和意见分歧，我还是渡过了难关。
翻译：为句子选择正确的翻译（每题10分）。
1. Team building skills are critical for your effectiveness as
a manager or entrepreneur.{A；B；C}
[答案]B. 作为一名经理或企业家，团队建设技能对提升有效性至关重要。
2. In real life, team work success rarely happens by itlf if there are no focud team building efforts or activities.{A；B；C}
[答案]A. 实际生活中，如果没在团队建设上付出过专注的努力或活动的话，团队工作是很难独自成功
的。
3. Teammates who have team spirit are better able to work together and achieve team goals.{A；B；C}
[答案]B. 有团队精神的队友能更好地协同工作，实现团队目标。
4. Acting cooperatively is a good way to show team spirit becau doing so contributes to the overall success of the team.{A；B；C}
[答案]A. 合作是表现团队精神的好方法，因为这样做有助于整个团队的成功。
5. Team members must fulfil their duties with their full efforts.{A；B；C}
[答案]C. 团队成员必须尽全力履行自己的义务。
翻译：为句子选择正确的翻译（每题10分）。
1. Not all corporations are traditional business that ll stock. {A；B；C}
[答案]B. 并非所有的公司都是出售股票的传统企业。
2. But don't forget, some of tho companies made a killing. {A；B；C}
[答案]C. 但是不要忘记，一些公司赚了大钱。
3. I don't think there's a lot of appetite for adventure in the market right now.{A；B；C}
[答案]B. 我认为如今在市场中没有很多冒险的欲望。
4. I e our company as entering a transitory period. {A；B；C}
[答案]A. 我认为我们公司正进入一个过渡期。
5. We simply don't have the funds to make any rious investments towards obtaining a bigger market share. {A；B；C}
[答案]C. 我们根本没有资金进行大量的投资获取更大的市场份额。
翻译：为句子选择正确的翻译（每题10分）。
1. Shopping online is getting more and more popular. {A；B；C} [答案]A. 网上购物越来越流行。
2. expects to register its biggest Cyber Monday yet, coming off a record Black Friday weekend online. {A；B；C}
饼干英文[答案]A．沃尔玛公司期待注册其最大的网购星期一，然而却实现了黑色星期五周末在线记录。
3. Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week, as online deals stretch well beyond Monday.{A；B；C}
[答案]C. 从塔吉特到西尔斯的零售商们正迅速把网购星期一发展成为更似网购一星期的促销，因为在线交易在星期一之后也很好。
4. The online marketplaces are doing well in part becau shoppers are heading to tho sites to find popular products that are lling out at regular retailers. {A；B；C}
[答案]B．在线市场销售状况良好，部分原因是，消费者去这些网站购买普通零售商店在售的畅销产品。
英语在线学习5. Click the button buy or add to my shopping cart to continue shopping other items or check out. {A；B；C}
[答案]B．点击购买按钮或加入购物车，继续购买其他商品或结账离开。完形填空：选择正确答案，补全文章（每题10分）。
Payment can be made with a UnionPay debit card or in cash. You can {[答案]B. pay } directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay {[答案]C. debit card} or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip {[答案]A. bad } on the type of appointment for which you have registeredthe deposit slip will indicate how much you must pay. You must print this bank {[答案]C. deposit slip} , log off the appointment site, proceed to a local Citic bank branch, prent the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the {[答案]A. appointment site } , and enter the bank receipt confirmation number into the requested field.
完形填空：选择正确答案，补全文章（每题10分）。
Customer rvice is the rvice or care that a consumer receives before, during and after a purcha. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or rvice that is being {[答案]D. offered } .
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer rvice is a part of that experience.
Top notch rvice will create {[答案]E. loyalty} and a returning customer, which is what we all must strive for.
Excellent customer rvice is {[答案]A. vital } to business today. It's a component that is often missing, unfortunately. How do you provide great customer rvice？ Always make your customer a {[答案] C. priority } . Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not {[答案]B. optional }；it's a requirement for business to survive.
完形填空：选择正确答案，补全文章（每题10分）。
Another example is reading non-verbal communication. {[答案]B. Being able to} read the non-verbal communication of another person can be a great ast in the communication process. By being awa
re {[答案]A. of } different signs and expressions {[答案]B. that} a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If {[答案]C. possible} , it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to {[答案]A. n} the differences between verbal and non-verbal communication within the negotiation atmosphere.
完形填空：选择正确答案，补全文章（每题10分）。
Investors in the United States are preparing for the first public sale of stock in the Chine company Alibaba. The company lls goods {[答案]C. by} linking buyers and llers in the huge Chine online market. Alibaba is expected to {[答案]B. make } its initial public offering, called an IPO, in September on the New York Stock Exchange.
The total value of the company, bad in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A. share } of the company. That would mean the company could rai {[答案]B. as much as } $20 billion dollars in the public stock sale.
After the IPO, Alibaba could become one of the most {[答案]C. valuable} technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.
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There is nothing in the US quite like Black Friday. Before midnight on Thursday, in malls across the US, people start queuing {[答案]B. up } outside the locked entrances of stores, making longer and longer lines, {[答案]A. holding } coupons (优惠券), sipping coffee and hot chocolate, rubbing their hands and stamping
(跺脚) their feet for warmth, {[答案]B. excitedly} chatting, and waiting for the clerks to open the door when the time arrives.
Black Friday, the day after Thanksgiving, which {[答案]C. fell} on Nov 28，2014, has become in recent decades a special American holiday, said the International Business Times. Indeed, up to 147 million Black Friday shoppers were expected to {[答案]A. put up with } the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargains, according to the US National Retail Federation.
完形填空：选择正确答案，补全文章（每题10分）。
ALIBABA SEEKS TO RAISE BILLIONS IN IPO
Investors in the United States are preparing for the first public sale of stock in the Chine company Alibaba. The company lls goods {[答案]C. by} linking buyers and llers in the huge Chine online market. Alibaba is expected to {[答案]B. make } its initial public offering, called an IPO, in September on the New York Stock Exchange.3g雅思
The total value of the company, bad in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent {[答案]A. share } of the company. That would mean the company could rai {[答案]B. as much as } $20 billion dollars in the public stock sale.
After the IPO, Alibaba could become one of the most {[答案]C. valuable} technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.
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Many of the banks and travel rvices in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the prence of the bank or rvice clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel rvice whenever they need after their counter-signatures are recognized. A lot of travellers like to buy the checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by nding the checks to the issuing offices.
Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks becau they not only receive a rvice charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel rvices are willing to provide this convenience.
1. It is convenient for the travellers to travel around the world as many banks and travel rvices issue travellers' checks. {[答案]T}
2. There are no signatures of travellers who have bought the checks.{ [答案]F}
3. Quite a few travellers like to buy the checks. {[答案]T}
4. Travellers do not worry about the circulation period of the checks as there is no time limit for it.{ [答案]T}
5. Banks and travel rvices are reluctant to provide travellers'checks.{ [答案]F}
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A challenge in working in customer rvice is to ensure that you have focud your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer rvice KPI is what is often referred to as the Feel Good Factor. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows：
Know what products/rvice you are offering from back to front. In other words, b e an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of cour smiling is more inviting than a blank look or frown.睡眠经销商
Nothing surpris your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are arching for.
1. The goal of customer rvice is to give customers an experience that meets their expectations.{ [答案]F}
2. Leave your customer with an unanswered question is unacceptable.{ [答案]T }
3. Both positive body language and negative body language are necessary in customer rvice.{ [答案]F}
4. Eye contact is one of the most important aspects of positive body language.{ [答案]T }
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{ [答案]F}
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The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow：
1. ALWAYS START THE NEGOTIATIONS.
You must initiate the process. This is becau whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.
2. ALWAYS NEGOTIATE IN WRITING.
The purpo of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the
client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.
3. ALWAYS STAY COOL.
The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and uless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and u logic to negotiate and clo.
1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.{ [答案]F}
2. So, never let both parties control the negotiations.{[答案]F}
3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction.{ [答案]T }
4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.{ [答案]T }
5. When the rest of the room gets out of control, stay cool and u logic to negotiate and clo.{ [答案]F}
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If you want to become a franchie, the tips below can help you to find the perfect opportunity.
BE FOCUSD ON YOUR PREFERENCE. On the stage of decision-making, the bottom line is： Don't rule out a business without learning
