提问题
Outcome3
1A. With reference to an appropriate theory explain the main roles and activities of a manager.
Management roles refers to a specific type of management behavior. Mintzberg 10 kinds of management behavior can be further combination of three main aspects, namely the interpersonal roles, informational role and decisional role.
Let's look at each of the ten managerial roles in greater detail. Interpersonal Category
The managerial roles in this category involve providing information and ideas.billabong
Figurehead –As a manager, you have social, ceremonial and legal responsibilities. You're expected to be a source of inspiration. People look up to you as a person with authority, and as a figurehead.
Leader –This is where you provide leadership for your team, your department or perhaps your entire organization; and it's where you manage the performance and responsibilities of everyone in the group. Liaison –Managers must communicate with internal and external contacts. You need to be able to network effectively on behalf of your organization.
Informational Category
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The managerial roles in this category involve processing information. Monitor – In this role, you regularly ek out information related to your organization and industry, looking for relevant changes in the environment. You also monitor your team, in terms of both their productivity, and their well-being.
suckingDisminator –This is where you communicate potentially uful information to your colleagues and your team.
Spokesperson – Managers reprent and speak for their organization. In this role you're responsible for transmitting information about your organization and its goals to the people outside it.
Decisional Category
The managerial roles in this category involve using information. Entrepreneur – As a manager, you create and control change within the organization. This means solving problems, generating new ideas, and implementing them.
Disturbance Handler – When an organization or team hits an unexpected roadblock, it's the manager who must take charge. You also need to help mediate disputes within it.
男士服装搭配技巧>notonlybutalso
Resource Allocator – You'll also need to determine where organizational resources are best applied. This involves allocating funding, as well as assigning staff and other organizational resources.英语四级总分
it hurts>poor的反义词
六级查分入口Negotiator – You may be needed to take part in, and direct, important negotiations within your team, department, or organization.
1B. Explain how the roles identified in (a) are being carried out by managers in Shangri-la Hotels.
In ca, Saskia is a disminator in the hotel.
When Craig left the hotel, Saskia was assigned to the work of the kitchen and rvice staff.
Ailsa is the leading hotel.
She took part in all the hotel activities and managed all the staff in the hotel. If students choo to become part - time staff in the hotel, Ailsa will increa their wages.
Craig is an allocator of hotel resources.
Every day in the kitchen, he prepared the menu for the restaurant and assigned specific tasks to the
attendants and the kitchen staff. He pays clo attention to what everyone has done, becau he believes that every dish that leaves the kitchen has his signature, so he must conform to his strict standards.
2A. Explain Likert's System theory on leadership.
Rensis Likert and his associates studied the patterns and styles of managers for three decades at the University of Michigan, USA, and identified a four-fold model of management systems. The model was developed on the basis of a questionnaire administered to managers in over 200 organizations and rearch into the performance characteristics of different types of organizations. The four systems of management system or the four leadership styles identified by Likert are:
▪System 1 - Exploitative Authoritative: Responsibility lies in the hands of the people at the upper echelons of the hierarchy. The superior has no trust and confidence in subordinates. The decisions are impod on subordinates and they do not feel free at all to discuss things about the job with their superior. The teamwork or communication is very little and the motivation is bad on threats.
▪System 2 - Benevolent Authoritative: The responsibility lies at the managerial levels but not at the lower levels of the organizational hierarchy. The superior has condescending confidence and trust in
subordinates (master-rvant relationship). Here again, the subordinates do not feel free to discuss things about the job with their superior. The teamwork or communication is very little and motivation is bad on a system of rewards.
