Unit 1
Section 1 Listening Practice
1-2
Dialogue 1
Rervation Desk single
presidential breakfast
departure guarantee
cwfDialogue 2
book confirm
high occupancies waiting list
handicapped expens
1-3 OPEN
Section 5 More Exercis
5-1 OPEN
5-2 B C D A D
5-3 OPEN
5-4 1) 对不起，单人间预订已满。 双人间可以吗?
2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。
3) 团体预订我们提供10%的折扣，先生。
4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.
5) 我们期望能够有机会再次为您服务。
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6) I’d like to book a Japane suite with bath from April 10 to April 16.
7) The room rate is $50 per night.
8) We have an airport reprentative to receive our guests there. Would you plea tell me your flight number?
9) Wait a moment, plea. I’ll check if there is a room available for tho days…Oh, I’m awfully sorry, sir. Our hotel is fully booked in that period, becau it is peak ason.
10) We have single room, double room, suite and French presidential suite.
Unit 2
Section 1 Listening Practice
1-2
Dialogue 1
baggage Reception Desk
advanced deposits registration form
credit card room cards
Dialogue 2
record职称英语考试报名网 scheduled
a morning call buffet
Dialogue 3
print spoolercheck out convention
cancellations departure date
1-3 OPEN
Section 5 More Exercis
5-1 D B A E C F
5-2 A D C B C C D A A
5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F
5-4 1）请您填写入住登记表并预付500元。
2）因为您没有预订，恐怕我不得不给您在其他酒店订房了。我们酒店的房间已满。
3）我想知道我是否可以在贵酒店再续住两天。
4）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。
5）对不起，我没能在预订单里找到您的预订。您是否收到了确认信？
5-5 Accepting an Invitation
Mr. and Mrs. John Smith
accept with pleasure
the kind invitation of
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Mr. and Mrs. Andrew K.K. Wangless是什么意思
to a dinner
at eight o’clock
the fifth of July
New Asia Hotel
100 Deep Water Bay Road2014广东高考数学
Hong Kong
Unitsharepoint是什么 3
Section 1 Listening Practice
1-2
Dialogue 1
standard banquet halls
beauty salon billiard
Dialogue 2
Bell Captain’s Desk pieces
features tags
delivered request
curtains brochure
1-3 OPEN
Section 5 More Exercis小学英语歌曲
5-1 (√ ) Say “welcome” to the guests.
( ) Introduce the receptionist to the guest.
( ) Register for the guests.
( ) Check the guest’s passport.
(√ ) Assist the guests with their baggage.
(√ ) Accompany the guests to the rooms.
(√ ) Deliver messages and mails.
(√ ) Show the room facilities for the new guests.
5-2 C A B A C
5-3 OPEN
5-4 1) single room, double room, suite, presidential suite, deluxe
2) restaurant, banquet hall, bar, café, patio
3) beauty salon, barber shop
4) billiard room, bowling room, indoor-swimming pool, gym
5) book-store, souvenir shop, supermarket
5-5 1) I’m very glad to meet you. Let me take your baggage. A suitca and a traveling bag, aren’t they?
2) Let me show you the way to Front Desk. This way, plea.
3) Do you have any valuables and breakables in your bag?
4) Plea register at the Front Desk over there.
5) Our hotel is a well-equipped and first-rate international hotel.
6) I will ask someone to nd your luggage to your room right now.
7) 请不要落下行李。
8）先生，我来帮您叫辆出租车吧？
9）您的行李会绝世超伦单独送上来的。
10) 您回酒店的时候可以将酒店的房卡给司机看。
5-6 OPEN
5-7 OPEN
Unit 4
Section 1 Listening Practice
1-2
Dialogue 1
stuck on ordinary
overweight envelope
Dialogue 2
spot go straight
