项目一测试
1.Service procedure for a rervationist.（ ）。
A:Search for rooms available on computer.
B:Confirm the rervation
C:Ask the guests for rervation information.
D:Greet the guests.
lv中文E:Form rervation record
F:Get the further information from the guests: Name, phone number
G:Express your wishes.
答案:ABCDEFG
2.How to ask the room types?（ ）
A:What sort of room would you like?
B:What kind of room would you like?
C:What it the room rate?
答案:AB
dictator
3.Which ntence is unfriendly or impolite?（ ）
A:It is my pleasure.
B:What’s your name?
C:You can read it yourlf.
答案:BC
4.Check-in procedures（ ）
A:Ask the guest whether he or she has made a rervation with the hotel.
B:Ask the guest how they will pay.
C:Find the rervation on the computer for confirmation.
D:Express best wishes.
E:Ask the guest to show his identification and to fill out the registration form.
F:Give the guest the room key.
G:Greet the guests.
答案:ABCDEFG
5.When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which ntence is not suitable for welcoming guests?（ ）
A:Hello,Mr. Miller. Back again?
B:Could I have your name,plea?
C:How old are you?
chianrenD:Hello, sir. What do you want?
答案:ABCD
6.What is triple room?( )scenery是什么意思
A:Room for a family with children with four or more beds
B:Room for three people with a double bed and a single bed or three single beds
C:Room for two people with a double bed
答案:B
gonna7.Mr. Brown wants to rerve ( )for his wife and two daughters.
A:A suite
B:A family room
C:Twin room
答案:B
8.What kind of room would you like?( )
A:Have a nice day.
B:I’d like a double room
C:I like red best
答案:B
9.What is suite?( )
A:Room for one person with a single bed.
B:A small suite with a sitting room
C:A t of two or more rooms including at least one bedroom and a sitting room.
答案:C
10.What is presidential suite?( )
A:A suite that has 2 or 3 rooms with one living room ,one bedroom
B:A suite that has more than 5 rooms with luxurious fittings and decorations
C:Two or more hotel rooms located side by side without private connecting doors
答案:B
项目二测试
11.What are the facilities in the hotel room?（ ）
A:lamp
B:wardrobe
C:mini-bar
D:Air-conditioner
答案:ABCD
12.What are the rvice procedures fro a room attendant about room cleaning?（ ）
A:Express your wishes to guests
B:Greet the guests and ask whether to clean their rooms now.
粗拙
C:Clean the room.
答案:ABC
13.A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
A:Would you like me to clean your room now?
B:I’ll make your room while you are out.
C:May I clean the room now ?
D:What time would you like me to straighten up your room?
答案:ABCD
14.What should be on the laundry list?（ ）
A:pillows
在线翻译工具B:suits
C:blou
D:sheets
答案:BC
15.Which one is houkeeping employee?（ ）
A:room attendant
B:Laundry attendant
C:Front desk receptionist
D:Concierge
答案:AB
16.The guest doesn’t have to pay the room.( )
A:skipper
B:complimentary
C:late check out
答案:B
17.Put the following words in the correct order to make a ntence.( )be/will/paying/how/you
A:How will be you paying?
新视野大学英语读写教程2
B:How you will be paying?
C:How will you be paying?
答案:C
18.Which one is the similar meaning with the following ntence?( )
A:I’m sorry,sir. The line is engaged.
B:I’m sorry, sir. The line is busy.
C:I’m sorry,sir. I can’t understand you.
D:I’m sorry,sir. I promi it won’t happen.
答案:C
19.Put the following ntence into ChineOur hotel is an international first-class hotel with well-equipped facilities.（ ）
A:我们酒店是国内一流的酒店。
B:我们酒店是一家设施完备的国际一流的酒店。
C:我们酒店是国际一流的酒店。
答案:B
20. what is the surname?()
A:first name
B:given name
C:family name
答案:C
项目三测试
21.What are in the Food &Beverage Department?（ ）
A:Lobby Bar
B:Coffee Shop
C:Chine Restaurant
D:Room Service Department
答案:ABCD
22.What are the rervation procedure for a restaurant hostess?（ ）
A:Confirm the rervation
B:Get the information from the guests:Time of arrival, contact name, telephone number
C:Ask guests for rervation information.lip
D:Greet the guests
答案:ABCD
23.What are the uful tips for handling a rervation of a banquet?（ ）
A:Thank guests for making rervation.
B:Ask about some details about rervation of a banquet
C:Greet the guests
D:Get the information from the guests.
E:Ask guests to hand in a deposit to cure the rervation in advance.
F:Confirmation
答案:ABCDEF
24.What are the facilities in the restaurant?（ ）
A:Pillows
B:goblet
C:ashtray
D:dish
lavie答案:BCD
