作文专题（八） 申诉信
Step1 Sample 大声朗读并思考文章结构人称时态及过渡词
ksharpDear Manager,
I am writing to express my dissatisfaction about the quality of the digital camera I bought last Friday at your store.
During the five days the camera has been in my posssion, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours.
Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention.
Yours,
Li Ming
1.书信类型？
2. 围绕什么写？
3. 三个层次
开头：
中间：
结尾：
4.人称、时态？
5.过渡词？
Step2.Uful Sentence Patterns
开头
1. I am writing this letter to complain about …
2.I am writing to express my dissatisfaction / disappointment / concern about …
3.I regret to inform you that I was not at all satisfied with your rvice.
4.I am sorry that I have to write this letter of complaint becau …
5.I wish to draw your attention to …
6. This letter is to notify you that the poor living condition in my apartment should be brought to your attention.
中间
1.The efficiency of your working staff leaves much to be desired.
2.The rervation rvice in the restaurant has proved most unreliable.
3.I am totally disappointed to find that some of the waiters in your pub behave so rudel
y.
4. This is more than I could bear / tolerate.
5. I was shocked at the unpleasant situation in my flat.
结尾
1.We trust that you will consider this matter riously and make an effort to prevent the recurrence of this kind.
2. We shall be glad to have your explanation and to know what steps you are going to take in the way of compensating for the damage / loss.
3. I would appreciate it very much if you would …4. I would be grateful if you could …
5. We’re looking forward to your good news.
6. Your prompt attention to this matter will be appreciated.
7. We should be obliged if you would look into the matter and let us know what you propo to do.
Step3.Outlay
Dear_______,
I am to male business_flagday (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
慧嘉森网站 The reason for my dissatisfaction is ___(总体介绍). In the first place,___(抱怨的第一个方面). In addition, ___(抱怨的第二个方面). Under the circumstances, I find it ___ (感觉)___(抱怨的方面给你带来的后果).
I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter ttled by ____(设定解决事情最后期限).
Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming
Step4.◇ 写作点拨谢天谢地 ◇
在生活中，人们经常会遇到一些令人伤脑筋的事情，比如消费利益受损、正常生活和工作受到干扰等，此时写封投诉信不失为一个解决问题的办法。“三步走”的写作规律：
most wanted
第一段：提出要投诉的问题并表示遗憾（客观礼貌）
第二段：写明投诉的原因、问题的经过及产生的后果。（实事求是）
第三段：提出解决方案或所希望的赔偿以及补救方式。（礼貌、公平、公正）
Step5.实战演练
假设你是李华，暑假在国外学习期间参加了当地旅行社组织的旅游活动，但旅行社的服务存在以下问题：
1.本应由旅行社负责的部分景点门票让游客自付
2.饮食与住宿条件都让游客失望；
3.导游态度恶劣。
请根据以上信息用英语给旅行社的负责人史密斯先生写一封投诉信，要求对方就你所提出的问题尽快给予回复。
审题：
1.书信类型？
2. 围绕什么写？
3. 三个层次: 开头：
中间：
结尾：
4.人称、时态？
5.过渡词？
Step5互评作文
Step6学生习作点评
Step7反思： 本节课你学会了什么？
Step8 Homework:
1. 熟读范文， 积累常用短语
2.作文
假定你是李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：
putinto1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收(overcharge)了两项国际长途费用。
档案的英语2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。
3．我建议对这个女孩进行惩罚，另外告诉她该如何对待客户。我希望她能向我正式道歉。
注意：
1．此投诉信应写给电信公司(China telecom)客服经理；
2．词数：100左右。
课外补充：Complaint Letter
词汇：
1.complain against sb. about sth.投诉......
2.dissatisfaction with不满于......
3.put up with / bear / tolerate忍受 4.awful 糟糕的
5.poor rvice糟糕的服务 6.inconceivable不可思议的
7.out of one’s expectation令某人大失所望
8.look into / go into / investigate调查
9.incident / matter 事件 10.layersanitary situation卫生条件
11.bad manners 不礼貌 12.disturbance干扰
13.remedy 补救 14.solve解决 15.recurrence再次发生
