Unit Two Houkeeping 客房部---- the Backbone of a Hotel
第一节 Chamber Service 客房服务
Ⅱ. Guest Room Facilites
Ⅲ. Procedures of Room Cleaning (main 8 steps)
Entering the guestroom collecting the soiled linens (脏了的床上用品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the room
Ⅳ.toyota什么梗 Dialogs Role play
1.Turn-down rvice: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单的一角折向床中央成美国45度或斜拉成30度角) Besides drawing the curtain
Switching on lamps , Cleaning the bathroom and that reputing fresh towels, fetching boiled water in the mini-jar.
Dialogs
1. Cleaning the Room 清扫客房
(A =Room Attendant, G=Guest)
A: Houkeeping, may I come in?
G英语听力练习: Come in, plea.
A: I’m sorry to disturb you, sir. Can I clean your room now?
G: Oh, I’m a bit tied up at the moment. Can you come back later?
A: What time will be convenient for you, sir?
G: In one hour.
A: Okay, I’ll be back in an hour.
2. Turn-Down Service 开夜床服务
（The room attendant knocks at the door）
A: Houkeeping, may I come in?
G: Come in.
A：Good evening, sir. Can I turn down your bed now?
G：Go ahead.
（The room attendant turns down the bed.）
A：2011高考英语全国卷Here is a copy of an English newspaper for you, sir.
G：Thanks. Do you have any ice? I’m ud to having a nightcap before I go to bed.
A：I will go and fetch some for you now.
A：Here is your ice, sir.
G：Thank you very much.
A：You’re welcome. Have a good night.
3. Do Not Disturb英语名言名句 请勿打扰
Gexchange：Are you going to clean my room in a while?
A：Yes, sir, after I finish cleaning this one.
G：My wife is still sleeping .Can you clean it later?
A：Sure, sir. But you’d better turn on the “Do Not Disturb” sign.
the final destinationG：Okay, I’ll turn it on now. Thank you!
A：You’re welcome. Plea call me whenever you need us.
4. Turn-Down Service in the Guest Room
In the late afternoon, the room attendant knocks at the door of a guest room .She is going to offer the routine turn-down rvice.
A: Room attendant. May I come in?
G：Yes.
A： Good evening, Ms. Brown .I hope I’m not disturbing you .May I do the turn-down rvice for you now?
G：Oh, I guess you need to clean up the bathroom first .It’s mess.
A：Yes, I will .Do you mind my closing the curtains? Night is falling now.
G：Yes, go ahead .And turn on the lights. I’m going to read today’s evening newspaper.
A：All right, madam .Which bed would you prefer to u for the night?
本二G：Well, I’d like the one by the window.
A：Okay, let me make the bed right now.
G：Thanks. Oh, by the way, could you bring in some drinks and crackers?
A：Yes, I am about to check the mini-bar and refill it. Besides, I’ve also brought some fresh fruits for you, including strawberries.
G：That’s so kind of you. I love strawberries very much.
A：I am glad you enjoy them. Anything el I can do for you?
G：No more .Thank you very much.
A：keep onI’m always at your rvice .Goodbye, and do have a very pleasant evening
Ⅴ. Entering the Guestroom（UK STANDARD) Procedures
（进入客房的10 steps）
Step1 Check the room status. 检查房屋状态
Step2 Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door.
检查有无‘请勿打扰’的标牌。如果有，不要敲门。
Step3 Announce prence. Knock firmly and say ‘Houkeeping’. Do not u a key to knock on the door. 通知客人，沉稳地敲门并通报‘客房服务’。不能用钥匙敲门。
Step4 Wait for a respon. If you do not hear an answer, knock again and repeat ‘Houkeeping’. 等待答复，如果没有回答，重复步骤3。
Step5 Wait a cond time for a respon. If you still do not receive an answer open the door slightly and repeat ‘Houkeeping’. 再次等待答复。如果仍旧没有回答，轻轻的开门并通报‘客房服务’。
Step6 If the guest is asleep or in the bathroom, leave quietly and clo the door.
如果客人正在睡觉或在浴室，安静离开并关上门。
Step7 If the guest is awake but dressing, excu yourlf, leave, and clo the door.
如果客人刚醒，没有或正在穿衣，立即道歉，离开并关门。
Step8 If the guest answers your knock, ask when you may clean the room.
如果客人回应，向客人询问可以进行客房服务的时间。
亮晶晶的拼音 Step9 If the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning. 如果房间没人，将服务车停在门前，保持房门打开。开始客房清洁。
Step10 If the guest returns while you are cleaning, offer to finish later. Ask to e the guests room key to verify that the key and room numbers match.
