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戒具Recognizing and Realizing the Value of Customer-Focud Property Management 期刊名称： Property Management
作者： Danielle Claire Sanderson,Dustin C. Read九年级英语教学反思>roundrobin
年份： 2020年
期号： 第ahead-of-print期
4月英文
inner关键词： Real estate operations;Customer rvice;Value creation;Customer
satisfaction;Property management素质测评
摘要：Purpo The purpo of this paper is to increa awareness of the value that can be derived from embracing customer rvice and ensuring tenant satisfaction. Design/methodology/approach This literature review synthesizes the results of rearch conducted around the world to examine the value proposition
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of customer-focud property management. The literature was identified through a arch of academic journal articles and industry publications, together with the authors' experience of working with industry practitioners. Drawing on the sources, the authors identify five emerging trends that are likely to make customer rvice an even more critical part of property managers' jobs and propo best practices to help property managers actualize the benefits. Findings Three themes emerge from the literature. First, property managers
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