Communication Skills -- Prents ideas clearly and concily, orally and in writing. Actively probes for information and listens. Aware of body language. Us varied styles of interpersonal communication in different situations. | ||
1. | We have all been in a situation when we misunderstood someone…Tell me about a time when this happened to you? Follow Up Question(s): ▪ What happened as a result? ▪ What would you do differently? | |
2. | Tell me about a time when you were telling someone how to do something and they didn't understand. Follow Up Question(s): ▪ What steps did you take to ensure their understanding? | |
3. | Describe a time when you were establishing rapport with an important decision-maker who personality style was the polar opposite of yours. Follow Up Question(s): ▪ How did you handle this? | |
4. | Describe a situation where you had a communication barrier with a person or a group and how you overcame the barrier. Follow Up Question(s): ▪ What did you learn from the experience? | |
5. | How often do you give prentations? How do you prepare for them? | |
6. | Have you ever had to deliver bad news? Follow Up Question(s): ▪ How did you do it? ▪ What was the outcome? | |
7. | How do you show people that you are actively listening to them? | |
8. | Careful listening and effective communications support each other. Tell me about a specific instance when your skill in listening helped you communicate better. | |
9. | Tell me your definition of successful communication. | |
10. | What types of business writing have you done? Follow Up Question(s): ▪ Can you give some examples? ▪ How effective were they? | |
11. | Have you ever written technical material for people without a technical background? Follow Up Question(s): ▪ If so, describe one of the assignments and how it was received. | |
Interpersonal Skills太奇mba -- Successfully establishes rapport with wide spectrum of personalities. Team player. Maintains a professional image and credibility with openness and candor. Has a n of humor, positive outlook, and lf-confidence. Creates win-win. | ||
1. | Describe a situation where you had to persuade another team member or peer to follow a particular cour of action. Follow Up Question(s): ▪ What did you take into consideration? ▪ What was the outcome? | |
2. | Describe a situation where you have had to lead or influence a difficult person. Follow Up Question(s): ▪ What was your strategy? ▪ What was the result? | |
3. | Describe your most satisfying experience in attempting to gain upper management’s support of an idea or proposal. Follow Up Question(s): ▪ What was you strategy? ▪ Why were you successful? | |
4. | Describe a time when you were in a challenging negotiation with a customer. Follow Up Question(s): ▪ What were the results? | |
5. | How did you develop rapport with customers, co-workers, etc. at your (previous company or position)? Follow Up Question(s): ▪ Plea give me some examples. kny | |
6. | 软件测试培训How do you handle customer relationships with someone you know has different value systems than you? Follow Up Question(s): ▪ Give me an example. | |
7. | Describe a situation in which you had to work with a very difficult person. Follow Up Question(s): 水果的英文▪ How did you handle it? | |
8. | How do you "break the ice" in an initial conversation with customers? | |
9. | Give me an example of a time when you had to ll a tough idea. Follow Up Question(s): ▪ How did you go about it? ▪ What were the results? | |
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Formal Prentation Skills -- Develops and articulately delivers compelling, professional formal prentations to group audiences. | ||
1. | Have you made prentations in which you gave results of a project? Follow Up Question(s): ▪ If so, tell me about one of tho prentations. | |
2. | Have you ever prented technical information to people without a technical background? Follow Up Question(s): ▪ Give an example. ▪ Were you effective? ▪ How did you know? | |
3. | 英语故事短文What approaches have you ud in prenting/communicating to different audiences? Follow Up Question(s): ▪ How did you ensure you were getting your message across? | |
4. | What are some of the largest or most demanding groups to which you have made prentations? Follow Up Question(s): ▪ Tell me about one (or two) of the prentations. | |
5. | Tell me about a time when you made a prentation to an uninterested or hostile group. Follow Up Question(s): ▪ What was your approach in dealing with the audience? | |
Basic Selling Skills -- Develops and maintains productive relationships with bit internal and external customers. Identifies customer needs, proactively lls product benefits to address needs. Skillfully overcomes customer objections. Negotiates and clos order at premium prices over competitors. Effectively manages price, margin, and volume. | ||
1. | What are some of the best ideas you ever sold to a customer or peer? Follow Up Question(s): ▪ What were your approaches? | |
2. | Describe a situation in which your first attempt to ll an idea failed. Follow Up Question(s): ▪ What happened next? ▪ What approach did you u the cond time? | |
3. | Give examples of two of the most different sales approaches you have ever ud. Follow Up Question(s): ▪ When did you u each? | |
4. leaveoff | tellmewhoyouareHow do you identify customer needs? Follow Up Question(s): ▪ Tell me about a situation in which you identified and were able to exceed tho needs and expectations. | 植树节英语|
5. | Tell me about a time when you had to overcome a customer's objection that was particularly difficult. Follow Up Question(s): ▪ How did you approach it? | |
6. | What sales situations cau you the most difficulty? Follow Up Question(s): ▪ Why? ▪ Give a specific example. | |
7. | How do you attain new prospects? Follow Up Question(s): ▪ Tell me about a time when this worked best for you? | |
8. | What do you do differently than other salespeople? Follow Up Question(s): ▪ Why? ▪ Give examples. | |
9. | Contrast a sale that you made with a sale that you lost. Follow Up Question(s): ▪ What did you do differently in the two situations? | |
10. | Describe how you approach cold calls. Follow Up Question(s): ▪ Give a specific example. | |
11. | Describe how you developed and then maintained a productive relationship with a customer. | |
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