12招搞定英文投诉信
1. The complaint letter must be on good quality paper and printed using a good printer. Anything less will not be taken riously. You must mail it in via the post office. Do not u email becau then it will become indistinguishable from the hundreds of other letters received by the corporation.
tip网络用语The bottom line is that you want your letter to stand out from all the others as a well written complaint by a rious well educated consumer and emails do not cut it.
星期四英文2. Put your complaint letter on a personalized 'letterhead' that looks professional and that proclaims that you are 'with it' and a rious, educated consumer. This letterhead can be easily created by yourlf with your word processor. I recommend a border around the page and that the paragraphs be justified on both sides to give it a professional appearance. And if you have a degree or some sort of designation include it on your letterhead.放松心情的方法
有道翻译工具And do not put on your telephone number or email address. You do not want to deal with the people on the telephone - you will want to deal strictly by written correspondence.
I was once the head of a department in a large corporation that dealt with consumer complaints and tho complaints that were mailed in and looked professional received more rious attention becau they looked and smelled like 'trouble.'
hipster3. Before you begin your letter do some rearch and Google the corporation and your problem. Snoop around on the internet becau maybe your problem is not unique and other consumers may have posted information on the issue that you may u to your advantage.
It is possible that an internet arch will reveal something uful and then you can write: 'I note from my rearch on the internet that you have encountered this problem on other occasions and have reimburd the consumer. May I also be reimburd?"
4. Start your letter on an up-beat note and with a compliment. 'I have been a faithful custo
floyedmer for 20 years. I have never had a problem with any of your products or customer rvice. However, I guess there is a first time for everything and the problem noted below took me completely by surpri. I assume that it is an isolated occurrence that shall be quickly remedied.'
5. In your letter stick strictly to the facts and do not embellish the truth or state anything that you cannot prove.
Also resist the temptation to editorialize about corporate responsibility - the corporation knows it has a responsibility. You can rai this issue at a further stage but such pontification has no place in your first letter. It can be a distraction and makes the letter longer - two attributes which you want to avoid.
6. Clearly spell out the remedy you are eking and politely ask for the remedy that you want.
7. Never, never, never allow your anger to show through. Anger, rudeness, snide remarks
are the mark of an amateur but beyond that they give the first responder the hook on which to hang the label of a unreasonable consumer and to relegate your complaint into the category of an unreasonable complaint from which it may never emerge.
And do not ask for a quick respon. Asking for a quick respon shows desperation to the corporation and many first responders may then just delay your respon further becau they perceive a weakness.currentstatus
The bottom line is that you have no control over the timeliness of their respon even if you ask them to be prompt. So why mention it? I usually simply say, 'I look forward to your respon in due cour.'
It is understood that every corporate respon to a consumer should be prompt and if they do not respond in a timely matter this fact can be ud to your advantage later when the file may be reviewed by a superior. Sometimes a history of tardy respon(s) has pushed a complaint letter over the finish line when subquently reviewed by a superior.韩语我爱你怎么说
boyfriend歌词8. Do not anticipate their 'respon.' If they are going to refu you let them put their reasons clearly in writing so that you can respond to an actual denial. They may do so in a sloppy manner which will give you an edge.
9. End the letter the right way - positively and with a question. One ending that I always like to put in is the following: 'If I am in error on any of the facts I have noted above or, on any other aspect of the ca I have outlined, plea advi.'
hedy lamarr
