2
You have been gaining valuable work experience accompanying your manager to meetings with your internal customers. Your manager is on leave today and you had to meet with an internal customer on their behalf. Although you prepared for the meeting, you were unable to answer some questions and had to take notes so you could look up answers afterwards. You reali that this was a good opportunity as you do not have much experience with meetings like this, but you were disappointed with how it went and are concerned that it might have reflected badly on you. You are unsure how to explain to your manager what happened when they ask you about the meeting.
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Communicate to your manager how you felt about the meeting as you are concerned about being asked to attend such meetings again with lack of experience.
Give your manager a detailed description of what was discusd in the meeting and the questions the internal customer asked so they are aware of the customer’s needs.
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日本语翻译Describe how the meeting went to your manager and ask for advice on how you can improve so you can be confident when answering questions from internal customers in the future.
3
A nior colleague approaches you and asks for access to a previous performance review for one of their new team members. They inform you that they need to e the review by clo of business today. In order to provide access to the review, you require veral documents from the colleague including a connt form from their team member, as per HSBC guidelines. They have the connt form and most of the documents you ask for, but are missing one. As a result you are not able to nd the performance review through, as this could compromi data confidentiality. You explain this to your colleague and advi them to locate and nd through the missing document as soon as possible, so you can support them with their request. However they emphasi to you that it is really important that they gain access to the review as soon as possible.
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hauteClarify the procedure with your colleague and assure them that you are doing all you can but need all the documents you requested to give them access to the performance review.
Give your colleague access to the performance review as they have most of the documents and ask them to nd over the final outstanding one as soon as possible.
Ask one of your colleagues for a cond opinion on what to do before you decide which cour of action to take with this request for access to the performance review.
4
You have been working with HSBC for veral months now, and as part of your job, you are required to prepare a weekly report for your manager summarising tasks achieved versus tasks in progress. You have been using a template which you designed and your
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manager approved. However, as part of your department’s effort to improve efficiency, a new report template has just been introduced to be ud by all teams. Your manager tells you the new template will make data easier to comprehend as well as bringing veral other benefits to the team. You like the template you designed as you feel it captures information in greater detail and you think that it will take you some time to get accustomed to using the new report template, which could affect your performance.
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A.Propo that you continue to u the template you designed for the moment as you are conscious about the impact changing this might have on your performance.
B.Try out the new template when you next prepare your weekly report and refer back to the old one if you find you are not comfortable using it.
上海世外小学学费C.Familiari yourlf with the new report template in detail so you can get ud to it sooner and ensure you can u it effectively in the future.
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5
You receive a call from a colleague who asks you to email some confidential documents to them as their manager has requested to e them. While you can access this information you know that you should not share the types of documents without approval from your manager, who is currently unavailable. This reduces the risk that confidential information is pasd to individuals who should not have access to it. Your colleague is also aware of this process as it applies business-wide, however they inform you that their own manager has authorid the exchange of this information. As their manager is the same grade as yours, they think this means it should be acceptable for you to nd the documents through, especially as they are required urgently.
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哈尔滨培训学校mobileA.Explain to your colleague that it is important to follow the process for handling confidential information to ensure it is treated properly.
B.Ask your colleague why they need the documents so you can understand the reason for the urgency in the request for this confidential information.
C.Go along with your colleague’s rationale as it makes n that their manager could approve this information exchange and you know they need the documents quickly.
6
Over the past few months you have been working cloly alongside a colleague who joined HSBC at about the same time as you did. You have noticed that recently they have not been as interested in the assignment you are working on together as they were veral months ago. You are surprid by this change as they volunteered for this assignment as it is a particularly interesting piece of work, results of which may inform wider departmental changes. The work for this assignment has been split between you, however you reali that your colleague’s attitude has meant that they are not completing their tasks to the schedule you both agreed to. While you are generally making good progress on this assignment, the deadline is approaching and you do not want to miss thi
s.
