Preface
Dear Trainer,
I appreciate that you are willing to put effort in training a new co-worker! Thank you!
You will train the trainee the coming 2 weeks/ 4 weeks. The trainee has to be able to work alone after the training. We start with the basic procedures and basic information. You will have to provide the trainee with a lot of information and you have to show him/ her a lot of procedures.
The trainee will be very busy during the training and will get a lot of information. It can be hard for the trainee to cope with all the information. Plea be patient and try to remember
how your first weeks were. At the end it will all work out.
The training manual will be a guide line for the trainee to learn the procedures and standards. Your manual has the answers to the questions. You must know the answers already, but there is information in the manual that you need to explain to the trainee, and the answers are a guideline. So do not forget to u it. The answers are thorough and that is what you need your trainee to know.
If you have any remarks or other feedback about the manual, plea let us know. This is the first draft, so there may be errors in it or not that handy to work with. All feedback is welcome!
With you were are going to make sure that all the co-workers at the Front Office Department know all the standards and all procedures. This way we can provide a 5 star rvice to the guest, which we can all benefit from!
Good luck and thank you!
Greetings,
Derek van der Poll
Director of Rooms
Day 1
09.00 中文翻译成英文– 17.30 Introduction Day
Today you will meet your trainee. General questions are going to be answered and the trainee is going to look in the hotel rooms (which have to be prepared when the trainee asks for this). The trainee is going to look at the 5th floor and at the 4th floor as well and has to answer the following questions regarding the rooms and other departments.
今天您将见到您的学员。 他们在参观4楼和5楼时，将被问到以下问题：
考研英语小作文模板
What is our hotel address, phone number, email address and fax number?
Sheraton Dongguan Hotel, S256 Provincial Highway, Houjie Town, Dongguan City, Guangdong Province, P.R. China 523962, Tel: (86-769) 598 8888, Fax: (86-769) 590 8888
E-Mail: dongguan.
我们酒店的地址，电话、传真和邮箱地址是什么？
中国广东省东莞市厚街镇S256省道莞太路段 邮编：523962led zeppelin
电话： 传真：风格
邮箱：
How many hotel rooms does the hotel have?
About 500 英语在线学习网站hotel rooms.
酒店共有多少间客房？
period大约500间。
Which floors are smoking and non-smoking?
Smoking: 8,9,10,13, 15, 16, 18, 19, 20, 21, 26, 27, 28.
Non Smoking: 11,12, 17, 22, 23, 25, 29, 30.
哪些吸烟楼层？ 哪些是非吸烟楼层？
吸烟：8, 9, 10, 13, 15, 16, 18, 19, 20, 21, 26, 27, 28
非吸烟：11，12, 17, 22, 23, 25, 29, 30
Which floors are SPG?
The SPG floors are 23, 25 and 26.
哪些楼层是SPG会员楼层？
SPG会员楼层是：23，25，26。
What is special about the SPG rooms?
The SPG rooms are on a higher floor than the superior rooms.
SPG会员楼层有什么特色？
SPG会员楼层比高级客房楼层高。
Which kind of rooms do we offer?
Superior room: King and Twin, smoking and non-smoking: SK, SKN, ST, STN.
Deluxe room: King and Twin, smoking and non-smoking: DK, DKN, DT, DTN.
Grand view room: smoking or non-smoking, depends on the floor where they are located. We have 2 twin available: GVK, GVT.
All above stated rooms are 42 m2.
Deluxe suite: smoking and non-smoking: DS, DSN (90 m2).
Executive room: smoking and non-smoking, king and twin: EK, EKN, ET, ETN北外壹佳.
Executive suite: smoking and non-smoking: ES, ESN (130 m2).
Presidential suite, smoking, PS, 3018.
我们提供哪些房型？
高级客房：单人房和双人间，吸烟和非吸烟。
豪华客房：单人房和双人间，吸烟和非吸烟。
豪华圆景房：吸烟和非吸烟依据楼层而定，有两间圆景双人房。
豪华套房：吸烟和非吸烟。
行政商务房：吸烟和非吸烟，单人间和双人间。
gre考试带什么
行政商务套房：吸烟和非吸烟。
总统套房：吸烟，3018房。
Which floors are the executive floors?jit
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The 27th, 28th, 29th, and 30th floor are the executive floors.
行政楼层房间是在哪几层？
行政楼层房间在27，28，29，30层。
What is the difference between the regular floors/ SPG floors and the Executive floors?
The floors are located higher, so in the end there will be a better view and less traffic nois.
普通房、SPG会员楼层、行政商务房之间有什么区别？
楼层更高，景色更好，噪音更小。
哪些房间是残疾人专用房？
我们没有残疾人专用房但厕所设有方便残疾人使用的蹲式马桶。
Which rooms have a balcony?
There are some rooms with a balcony. Hotel policy states that we are not allowed to open the window for guests, for safety reasons.
哪些房间有阳台？
我们有一些房间有阳台。 但酒店政策规定为了客人安全起见不允许为客人打开窗户。
Which are special suites? And why?
2928, 2929 and 2930 are special suites becau they have there own sauna in the room. 2928 and 2929 also have a TV in the bathroom. 2718 has its own special feature of having a huge bathroom.
Which rooms are not the best in their category?
