应用文写作：抱怨信、投诉信
在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：
1.投诉内容。飘雪英文版一般放在信的开头。常用的表达法有：
I am writing to which I received/bought ...
I am going to complain about ...
I am sorry to have to return with which I
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：
When ,
When out of the bag cloly,
When and tried to u it, it did not work.
3.希望得到的结果。常用的表达法有：
Plea let me know what you intend to do in this matter.
I under parate post and look forward to receiving a full
In view of the inconvenience that this has caud, I feel
二、具体细节
①首段：注意客观礼貌
a. 自我介绍;
b. 引出投诉内容
c. 表明目的要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯提出问题;
b. 提出改进建议，表明希望如何解决;
c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速恰当的解决;
b. 有时可就问题的解决限定时间;
c. 对有关人员的努力表示感谢;
考研时间分配
d. 希望尽快得到满意答复。
文章的整体框架按照上述标准进行，具体到没一句的把握则如下：
第一部分：提出抱怨并表示遗憾
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a rious complaint.
(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there should be cau to complain about …
(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
（4）I’m writing to bring your attention to the problems I have had with …
第二部分：阐述问题发生的经过
第三部分：指出问题引起的后果
(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次
旺旺英语学习网The noi disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made veral mistakes the days.
(2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。
For me this environment is very difficult to make studies and I need a quiet room.
第四部分：提出批评及处理的意见或敦促对方采取措施
(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized ….
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn you that unless you do something about the situation, I will be forced to take legal action.
(4) 坦率地所，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。三年级上册英语教学计划
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.
(6) I hope you will take steps to rectify（改正） this situation soon.fullof
(7) It is high time you took some measures to solve…
(8) I sincerely hope such things will never take place again.
(9) You must rectify the situation, or I will take it to the court.
intention(10) If you can’t give me a satisfactory answer, I will complain it to the Consumer Association
三、小模板
①Date,
Dear …,
I am writing to complain about…
I trust you willtake my complaints riously and.. If it is not properly ttled, I would ask you to give back my money, or I would complain to the concerned authorities.
Yours sincerely,
②Date,
Dear …,
四年级上册英语第一单元
I am writing to inform you that I find…unsatisfactory…..
I hope you attach importance to this matter, and help ttle it as soon as possible.
Yours sincerely,
三、范文
【范1】
Dear Sir,
I am writing to you about a typewriter I ordered from you on 13 March, 2003.
When I unpacked the machine and tried to u it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked.
婴儿英语
As you know, the machine is unconditionally guaranteed for a year. Since you have no rvice man in this city I am obliged to return it to you. I hope you can nd me a new one within a few days.
Yours truly,
Wang Ping
[点评]这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂。由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品。信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的。veer
【范2】
keke palmer 假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。
A Letter to the University President about the Library Service on Campus.
January 6th, 2006 Dear Mr. President, I am writing to express my concern over the Library rvice on the campus.
As a major in English, I find that most of the books in English in the library are outdated. So far, I have not come across a single book published after 1995. As a result, we fail to get the latest information of academic development both at home and abroad. In addition, the light in the reading room is far from bright, which does harm to our eyes. Wor still, there is no air-conditioning and we are sweating heavily still while reading. Last but not least, the newly developed electronic information system does not work well and needs further improvement. A great number of books should have been listed in the system.
