Chapter 2—Performance Management Process
True/Fal Questions
2.1Ability is the physical, emotional, intellectual, and psychological aptitude to perform the work.
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer:
True
2.2Knowledge is having the information to do the job and having experience at the job.
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer:
damage是什么意思Fal. Knowledge includes only having the information needed to do the job but
not necessarily having done the work.
2.3Job descriptions stay stable over time and therefore do not need to be updated.
(Suggested points: 2, [2.1], pg.51)
LO: 4
Answer:
Fal. Jobs change, so job descriptions must be checked and updated on ongoing
basis.
2.4Results criteria fall into the following categories: quality, quantity, cost-effectiveness, and timeliness.
(Suggested points: 2, [2.1], pg.51)
LO: 5
Answer:
affiliation
True
独立能力2.5Key accountabilities are the yardstick ud to evaluate how well an employee has achieved each objective.
(Suggested points: 2, [2.2], pg.52)
LO: 5
Answer:
Fal. Performance standards are the yardstick ud to evaluate how well an
employee has achieved each objective.
2.6Employees should be measured exclusively on the results that they achieve.
(Suggested points: 2, [2.2], pg.52)
LO: 5
Answer:
Fal. Employees should be measured on results and behaviors.
2.7Employees and supervisors should both evaluate employee performance during the performance asssment pha.
busy的用法(Suggested points: 2, [2.4], pg.56)
LO: 7
Answer:
职称英语考试报名时间 2013True
2.8Self-rving bias refers to the degree to which participants in job analysis differ in how carefully they attend to the job analysis rating at hand.
(Suggested points: 2, [2.1], pg.47)
LO: 4
Answer:
Fal. Carelessness bias refers to the degree to which participants in job analysis differ in how carefully they attend to the job analysis rating at hand.
2.9It is very important that the components of a performance management system all be related to one another.
(Suggested points: 2, [2.1], pg.42)
英文逗号LO: 2
Answer:
True
2.10The employee should wait until the review cycle is over, or until a rious problem develops, to solicit performance feedback and ask for coaching.company的用法
(Suggested points: 2, [2.3], pg.54)
LO: 6
Answer:
Fal. The employee should not wait until the review cycle is over to solicit performance feedback in the form of “check-ins.” Also, the employee should not wait until a rious problem develops to ask for coaching.
Multiple-Choice Questions
2.11The two main steps in the prerequisites pha of performance management are:
A. Understanding the organization’s mission and conducting job analysis
B. Developing the organization’s mission and conducting job analysis
C. Conducting job analysis and writing a development plan
D. Understanding the organization’s mission and writing a development plan
(Suggested points: 2, [2.1], pg.42)
LO: 3
Answer: A
2.12A job description includes a summary of:
A. Job duties
B. Working conditions
C. Needed KSAs
D. All of the above
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer: D
2.13__________ are clusters of measurable KSAs.
A. Job duties
B. Competencies
C. Performance standards
D. Key accountabilities
(Suggested points: 2, [2.2], pg.52)
LO: 5
Answer: B
2.14Performance execution is linked to _____________ and _____________.
A. prerequisites; performance planning
B. performance planning; performance review
C. performance planning; performance asssment
cf的全称
D. performance asssment; performance review
(Suggested points: 2, [2.1], pg.42)
LO:1
Answer: C
2.15Self-ratings of performance are important becau they do all of the following EXCEPT:zc
A. Emphasize discrepancies between the employee’s and supervisor’s views of perfor
mance
B. Reduce employee defensiveness during an appraisal meeting
C. Decrea employee satisfaction with the performance management system
D. Increa employee ownership and commitment to the programs
(Suggested points: 3, [2.4], pg.56)
LO: 7学ui培训学校
Answer: C
2.16Performance reviews should focus on:
A. What has been done and how (past)
B. What compensation may be received as a conquence (prent)
C. Goals for the upcoming review period (future)
D. All of the above
(Suggested points: 2, [2.10, pg.57])
LO: 8
Answer: D
2.17The correct order of the phas of a performance management process is:
