英文歌手关于KPI的部分知识
healer是什么意思关于KPI的部分知识
Key Performance Indicator (KPI) is an industry jargon term for a typ e of Measure of Performance.KPIs are commonly ud by an organization to evaluate its success or the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress to ward strategic goals, but often, success is simply the repeated achievement of some level of operational goal (zero defects, 10/10 customer satisfacti on etc.). Accordingly, choosing the right KPIs is reliant upon having a go od understanding of what is important to the organization. 'What is impor tant' often depends on the department measuring the performance - the K PIs uful to a Finance Team will be quite different to the KPIs assigned to the sales force, for example. Becau of the need to develop a good understanding of what is important, performance indicator lection is ofte n cloly associated with the u of various techniques to asss t he pre nt state of the business, and its key activities. The asssments often le ad to the identification of potential improv
ements; and as a conquence, performance indicators are routinely associated with 'performance improve ment' initiatives. A very common method for choosing KPIs is to apply a management framework such as the Balanced Scorecard.
乐匙教育Categorization of indicators
Key Performance Indicators define a t of values ud to measure a gainst. The raw ts of values, which are fed to systems in charge of s ummarizing the information, are called indicators. Indicators identifiable as possible candidates for KPIs can be summarized into the following sub-c ategories:
Quantitative indicators which can be prented as a number.
Practical indicators that interface with existing company process.brilliant是什么意思
Directional indicators specifying whether an organization is getting be tter or not.
Actionable indicators are sufficiently in an organization's control to ef fect change.
关于朋友的英语谚语Financial indicators ud in performance measurement and when looki ng at an operating index
Key Performance Indicators, in practical terms and for strategic devel opment, are objectives to be targeted that will add the most value to the business.The a re also referred to as Key Success Indicators.
Some Important Aspects
Key performance indicators (KPIs) are ways to periodically asss t he performances of organizations, business units, and their division, departm ents and employees. Accordingly, KPIs are most commonly defined in a way that is understandable, meaningful, and measurable. They are rarely d efined in such a way such that their fulfillment would be hampered by fa ctors en as non-controllable by the organizations or individuals responsib le. Such KPIs are usually ignored by organizations.
In order to be evaluated, KPIs are linked to target values, so that th e value of the measure can be assd a s meeting expectations or not.
Identifying Indicators of Organization
Performance indicators differ from business drivers & aims (or goals).
A school might consider the failure rate of its students as a Key Perfor mance Indicator which might help the school understand its position in th e educational community, whereas a business might consider the percentag e of income from returning customers as a potential KPI.
The key stages in identifying KPIs are:
Having a pre-defined business process (BP).
Having requirements for the BPs.政府工作报告英文
Having a quantitative/qualitative measurement of the results and comp arison with t goals.
Investigating variances and tweaking process or resources to achieve short-term goals.
A KPI can follow the SMART criteria. This means the measure has a Specific purpo for the business, it is Measurable to really get a value of the KPI, the defined norms have to be Achievable, the improvement of a KPI has to be Relevant to the success of the organization, and finall y it must be Time phad, which means the value or outcomes are show n for a predefined and relevant period.
KPI Examples
Marketing
Some examples are:
New customers acquired
Demographic analysis of individuals (potential customers) applying to become customers, and the levels of approval, rejections, and pending nu mbers.
Status of existing customers
sperianCustomer attrition
Turnover (ie, Revenue) generated by gments of the customer populat ion.
Outstanding balances held by gments of customers and terms of pa yment.
Collection of bad debts within customer relationships.职场
劝学 翻译Profitability of customers by demographic gments and gmentation of customers by profitability.
Many of the customer KPIs are developed and managed with custo mer relationship management (CRM) software.
Faster availability of data is a competitive issue for most organization s. For example, business w hich have higher operational/credit risk (invol ving for example credit cards or wealth management) may want weekly o
r even daily availability of KPI analysis, facilitated by appropriate IT syst ems and tools.
Problems
In practice, overeing Key Performance Indicators can prove expensi ve or difficult for organizations. Indicators such as staff morale may be i mpossible to quantify.
