Airlines Ground Service 航空公司地服篇
A.The Ticket 票务岗位
Level 1: 初级篇
1.There’s no discount tickets for the flight you want to order.
您想订的这个航班没有折扣票。
坚强的英语
2.The tickets for flight ** is sold out.
今天去XXX的航班已经全部没票了。
worthwhile的用法3.Sorry, plea refund the ticket where it is issued.
很抱歉，请您去原出票地办理退票手续。
4.Plea show me your original documents (passport/ID card/residence
booklet, etc.)
请您出示证件的原件（护照、身份证、户口本等）。
5.The ticket you’ve bought is at a big discount. It’s non-endorsable and
non-refundable.
您购买的这张机票是折扣率很低的客票，不允许改签/不允许退票。
6.You’ll have to pay ** for the ticket refund.
如果您退票需要收取退票费***元。
vigaa
7.Do you want a one-way or round-trip ticket?
请问您要单程票，还是往返票。
8.Do you want First Class, Business Class, or Economy Class?
请问您要头等舱、公务舱还是经济舱。
9.Plea fill out this application form for the ticket.
请您填写这张购票申请表。
10. I f you don’t have enough cash, you could pay by card.
如果您现金不够，可以刷卡。
Level 2: 高级篇
1.You should board the plane at Terminal 3. You may get there by taking
the free shuttle bus on the first floor.
这个航班在三号航站楼乘机，您可以去一层乘坐免费的楼间摆渡车过去。
2.The airline doesn’t have an of fice here in the airport. You may contact
them by phone.
这个航空公司在机场没有办公室，您可以打电话联系他们。
3.Plea note that the ticket you’ve bought is at a special price, thus it
has many limitations.
因为您所购买的是特价票，所以有很多限制条件，请您注意！4.We won’t take foreign currency. You may go to t he bank and have it
scandalousconverted into RMB.
我们不收外币，您可以去银行兑换成人民币。
5.The price only includes the ticket price and rvice fees, not the
airport tax and fuel tax.
票上的价格包括票价和服务费，不包括机场建设费和燃油费。
B.Baggage Enquiry 行李查询岗位
cmykLevel 1: 初级篇
1.The articles you’ve lost are attach ed to your baggage. Therefore the
airline won’t be responsible for the compensation.
四级官网准考证打印入口您遗失的物品属于行李的附属品，航空公司对此是不负责赔偿的。
2.The articles you’ve lost are valuable goods. Therefore the airline
won’t be responsible for the compensation.
您丢失的物品属于贵重物品，航空公司对此是不负责赔偿的。3.The delay of baggage delivery might due to the baggage sorting
system.
可能是由于行李分拣系统的原因造成了行李晚到。
4.Your baggage damaged is fragile goods. And you’ve signed our
disclaimer. Therefore the airline won’t be responsible for the compensation.
你的破损行李属于易碎物品，并且您已签署了行李破损免责单，按照航空公司的规定是不予赔偿的。
5.Could you tell me your demand of compensation? We’ll try our best
to solve the problem.
能否告诉我您的赔偿需求，我们将尽最大努力为您处理。
Level 2：高级篇
1.The Customs officers need to check your baggage. If you couldn’t
come to the airport yourlf, we need the authorization for opening it.
您的行李已经被海关监管，海关工作人员将对您的行李进行开包检查。如果您不能亲自前来机场办理手续，我们需要您的开包授权书。
2.If your baggage is damaged, plea file a written application within 7
days after you get your baggage.
如果您的行李发生问题，请您在收到行李后的7日内，以书面形式提出申请。
3.Could you tell me how would you like to get the compensation? We
can help you contact the airline to ek a better solution.
北京英语家教
能否告诉我，您理想的赔偿方式是什么，我们可以帮助您联系航空公司寻求更好的解决方法。
4.On the transportation reimburment, we can contact your airline to
interrelationshipsolve the problem.
关于您报销路费的事宜，我们可以联系航空公司协助您解决问题。
5.You have some dangerous goods in your checked baggage. Thus it
couldn’t pass the curity check. In order to carry your baggage to the destination, we need you to fax us an authorization for opening your baggage and taking out the dangerous goods.
您的托运行李里有危险品，无法通过安全检查。我们需要您传真一张委托书授权同意开包检查您的行李并取出危险品，才能再次将您的行李运到您的目的地。
6.The weight of your checked baggage is the same with actual weight of
your baggage received. According to the rule of the airline, we won’t make compensation becau there’s no change in the weight of your baggage.
您托运行李的重量和我们收到行李时的实际重量是一样的，因为重量没有变化，所以按照航空公司规定，不能进行赔偿。
7.Your baggage has exceeded the inquiry limit. We need you to fill in
the Objects List again. Plea tell us your fax number. We will fax you
a blank list.
您的行李已经超过查询期限，我们需要您重新填写一份内物清单，请您告诉我们您的传真号码，我们将给您传真一份新的空白内物清单。
C.Check-in 值机岗位
Level 1: 初级篇
1.Hello! It’s your turn now. Plea step forward.
您好！轮到您了，请上前来。
principality2.Plea show me your ID card, air ticket and passport. Thank you!
请出示您的身份证、机票以及护照，谢谢！
3.Do you have any baggage to check?
英语流利说
请问您有行李需要托运吗？
4.Your baggage 5 kilograms overweight.
