管理学练习题
Chapter 1
一、判断对错
1) Managers play an important role in dealing with various challenges being faced by organizations today.
2) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers.
3) Efficiency is described as "doing things right."
4) Directing and motivating are part of the controlling function of management.
5) Innovation is confined to high-tech and other technologically sophisticated organizations.
单项选择
1) Which of the following statements regarding managers in today's world is accurate?
A) Their age range is limited to between 30 and 65 years.
B) They are found only in large corporations.
C) They can be found exclusively in for-profit organizations.
D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
2) Supervisor is another name for which of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
3) ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.
A) Commanding
B) Managing
C) Planning
D) Organizing
阅读并选择唯一正确的答案
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who asmble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeti
ng with Kelly and Ben regarding some customer concerns in the production area.
The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address the concerns.
1) Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Answer: D
2) Ben and Dan are ________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
3) McKenna is a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
4) Kelly, Ben, Dan, and McKenna are part of an organization that has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) modern jury structure
问答题：
1) Describe and provide examples of first-line, middle, and top managers.
2) List and explain the four basic functions of management.
Chapter 2
判断题：
1) In the symbolic view of management, managers are en as directly responsible for an organization's success or failure.
2) A dynamic environment is characterized by the abnce of new competitors, few technological breakthroughs by current competitors, and little activity by pressure groups to influence the organization.
3) Strong cultures have more influence on employees than do weak cultures.
4) In order to develop an innovative organizational culture, managers must minimize ambiguity and uncertainty and discourage risk-taking.
5) A valid criticism of workplace spirituality is that cular institutions, especially business, have no right to impo spiritual values on employees, if spirituality means bringing religion into the workplace.
单项选择
1) The current dominant assumption in management theory suggests that ________.
A) an organization's success or failure is due to external forces outside managers' control
B) managers' roles are increasingly becoming peripheral and staff manage their own areas of experti
C) managers are directly responsible for an organization's success or failure
D) managers cannot significantly affect an organization's performance becau they are constrained by the abilities of their employees
2) The soccer league in England is notorious for the number of team managers fired over the cour of a single ason, which stands at no fewer than eight managers on average, owing to poor team form and conquently, poor results. It is evident from this information that the league endors a(n) ________ view of management.
A) symbolic
B) omnipotent
C) laisz-faire
D) democratic
3) According to the symbolic view, managers have a(n) ________ effect on substantive organizational outcomes.
A) limited
B) extensive
C) influential
D) significant
4) Which of the following are the two dimensions of environmental uncertainty?
A) degree of change and degree of complexity
B) degree of change and degree of volume
C) degree of complexity and degree of impact
D) degree of impact and degree of timing
5) ________ is a process that helps new employees learn the organization's way of doing things.
