教学 内容 | Book3 Unit4 I’ll have to have my watch replaced Lead —in Listening and speaking(PPT1-15) | 课型 | 学时 | ||||||||||||||||||||
节次 | |||||||||||||||||||||||
教学目的 | 知识与技能 | 过程与方法 | 情感态度价值观 | ||||||||||||||||||||
语言技能目标：听—能够顾客投诉时描述的问题和对问题处理的需求。 说—能够使用典型的句子等描述问题并寻求解决方法。 读—能读懂投诉及处理投诉的信件，能从信件中提取对问题的解决办法。 写—能回复顾客的投诉信 | 学生能在学习中发现问题和解决问题 1、小组合作法 2、情景教学法 3、游戏教学法 4、探索发现法 | 文 化 意 识： 掌握在工作中遇到投诉时的合理处理方式。 情 感 态 度：学生具备初步的服务意识，能够以专业的方法对待顾客投诉。 | |||||||||||||||||||||
教学重点 | 能够听懂顾客投诉时描述的问题和对问题处理的需求。 能够使用正确的句子等描述问题并寻求解决方法 | ||||||||||||||||||||||
教学难点 | 能理解becau，since，as，for引导从句和so that 引导从句在句子中不同作用。 能使用becau，since，as，for，so that 表达原因和结果 | ||||||||||||||||||||||
教学后记 | |||||||||||||||||||||||
Step 1 lead-in Activity 1 Discuss and list.两人一组，讨论什么情况下会投诉。 1.When there is something wrong with the goods. 2.When there is some quality problem. 3.When people gets the wrong commodity. 4.When people are not satisfied with the rvice. 5.When the clerk is not polite. 6.when the goods is delayed. 7.When the suitca is damaged traveling by air. step 2 prentation Vocabulary learning alarm n 闹钟 badly adv. 很；非常 damage v. 损坏 detailed adj. 详细的 disappoint v. 失望 guarantee n. 担保（书）；保证 inconvenience n. 不便 Incorrectly adv. 不妥当地 leaflet n, 传单 mark n. 明显痕迹 quality n. 质量 receipt n. 收据 refund n. 退还（钱款等） replace v. 退换 Shower n. 淋浴 wrist n. 手腕 1.教师先让学生自己看着音标拼读单词。 2.然后教师请学生站起来读单词，读错的单词给予纠正。（可以多请几位学生读单词） 3.教师带读单词，并且给予补充。 4.给予学生几分钟的时间练习读单词。 5.教师可以通过做游戏的方式检验学生掌握单词的程度。 Text learning Activity 2 Look and match 看图，将框中的描述和图片匹配。 Activity 3 listen and answer 听录音，回答以下问题。 1.Why does the customer want to return the shirt? 2. What does the customer say to complain? 一、教师播放录音，学生边听录音边记录 二、两人一组讨论答案。 三、教师抽查并再次播放录音，让学生找出答案的依据。 Activity 4 listen and complete.听录音，写出Tim 去商店的目的。 Tim went to the shop to__________________________. Activity 5 listen and tick ,再听录音，完成下面的维修记录。
Activity 6 listen and underline 再听录音，用下画线标出有关投诉的句子。 1,教师先学生自行阅读课文 2.教师播放录音，学生标出和投诉相关的句子。 3.教师抽查 4.教师讲解课文。 5.学生跟录音朗读课文。 6.学生自己朗读课文。 7.教师请学生朗读课文。 Activity 7 Look and talk 两人一组，根据下面的图片，用所给句型对话。 A:I’ll have to have this _________________. B: What is the problem? A: I bought this in your shop B:....... Activity 8 Act and practice.两人一组，根据信息卡内容用活动5中标出的句子表演对话。 1. You are a customer. The CD player you bought last week doesn’t work very well. The radio didn’t work and the CD stopped working too. You would like a refund. 2. You are the staff of the shop. Make sure you understand the problem, check the receipt and agree to give the customer a refund. Difficult and important points: 1.I’ll have to have my watch replaced becau there is something wrong with the alarm.我手表的闹钟坏了，我得去商店换一块表。 have something replaced 是一个复合宾语结构，在前面的单元已经学过，因为replace 与 watch 之间是动宾关系，所以用过去分词。 Something wrong with 在这里表示“...出了毛病” Eg：There is something wrong with the operating system. 操作系统出了些问题。 I cannot hear you.There must be something wrong with my phone.我听不到你的声音，我的电话一定出了什么问题。 2.when I took off the watch yesterday, I found it left a green mark on my wrist.昨天我把手表取下来的时候发现手腕上留下了绿色的印迹 take off 在这里是“摘掉、脱掉”的意思。 Eg：It is too hot in the room. You’d better take off your coat .房间里太热了，你最好把外套脱了。 Take off your coat for your tomorrows.脱掉外套，着手为明天行动。 take off 还有 “ （飞机）起飞”的意思 Eg：We eventually took off at 11 o’clock and arrived in Beijing at 1：30. mark 在这里表示“印记”。表示“留下印记”时用“leave a mark”. Eg :He left a mark for us with a chalk.他用粉笔给我们留下了记号。 The mark of a man’s shoes is deeply printed in the mud.泥土里清楚地留下了一个男子的鞋印。 3. I took it off before taking the shower.我每次洗澡前都把手表摘掉。 take a shower 是“淋浴”的意思。 Eg：He went into the bathroom and took a shower. 他到浴室去冲澡。 You can take a shower before we go.你可以在我们出发前冲个澡。 4....it is still under guarantee.它现在还在保质期。 guarantee在这里是“保修期”的意思 Eg:The TV t has a 3 year’s guarantee. 5.I’m very disappointed at its quality.我对这块儿表的质量很不满意。 disappointed 在这里是“失望的”意思。表示“对...失望”时。表示“对...失望”时，用“be disappointed at sb/ sth “. Eg :I am disappointed at her decision to quit her job .我对她辞职的决定感到失望。 We are utterly disappointed at you.我们对你太失望了。 6.I’d rather have the watch replaced plea.我宁愿把手表换掉。 Would rather(美国英语中常用had rather) 在这里是“宁愿”的意思，常接动词原形，无人称,数,词性,时态变化，所有的人称情况均用“would rather” Eg:If you would rather stay alone, we’ll all leave here.如果你宁愿独自呆着，那我们都离开这儿。 He would rather work in the countryside. 7.Would you plea show me your receipt so that I can take down some details? 请把您的收据给我看下，我得做个详细记录。 take down 在这里是“记下，写下” Eg:I forget to take down his telephone number. 8.We’ll get this watch exchanged for you in no time.我马上给您换。 In no time 在这里是“马上”的意思 Eg：Dinner will be ready in no time . Ned will finish writing the book in no time. ______________ | 教师在总结时可可给出这些词汇，为学生下面的学习扫清障碍。 让学生养成边听录音边记录关键信息的习惯。 教师先要引导学生回顾在投诉和处理投诉时要用到的语句。 | ||||||||||||||||||||||
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