餐厅经理年度总结英文版
Restaurant manager annual work summary 1
In a twinkling of an eye, the company has been working for more than a year, according to the work arrangement of the company manager, mainly responsible for the daily operation of the restaurant floor and the training of the department, now will be 20XX year work summary report, and 20XX work plan to make a brief overview.
Hall management on site
1. 分式通分今年流行什么鞋Etiquette and politeness requires repeated practice in regular meetings every day. Employees should u polite language when meeting guests, especially the rvice personnel at the front desk and the regional desk, who are required to respond at the first call and apply etiquette and politeness to every bit of work.
2. before the shift to adhere to the appearance of the inspection, the appearance of unqualified requirements to organize qualified before the post, post found appearance probl
建水ems immediately correct, supervi the u of etiquette and politeness to customers, employees develop a good attitude;关于年的成语
3. Summary of work strictly focus on post positioning and rvice awareness, improve rvice efficiency, make reasonable deployment for rvice personnel in the meal peak period, support the busy area at any time with the foreman or encourage as the center, and other personnel take their own responsibilities, clarify their respective work content and carry out division of labor and cooperation;
4. Promote efficient rvice, requiring staff to rve guests immediately as long as there are guests in need of rvice;
5. goods management from large items to small items whether customer damage or natural damage, everything is required to have rules to follow, documented, someone to execute, someone to supervi, follow orders to people, a summary;
6. Sanitation management in public areas requires cleaning personnel to clean up any for
eign matter or dirt immediately. Each area of the health requirements of the sofa surface, around and dining table, ground, no dust, no water stains, neatly placed, no tilt;
7. During the meal time, due to the concentration of guests, there will often be the phenomenon of guests queuing, and the guests will show impatience. At this time, it is necessary to prepare for the reception before the reception peak, in order to reduce the waiting time of guests, but also pay attention to the table, to ensure no error. Do a good job of explanation, shorten the waiting time, riously receive each table guests, do busy without confusion;欣赏一个人
8. Buffet is a newly opened project of the restaurant. In order to improve the quality of buffet rvice, the overall Practical Operation Plan of Buffet Service is formulated to further standardize the operation process and rvice standard of buffet rvice.
9. build system of restaurant ca collection, reduce customer complaints, collect restaurant customer complaints about the quality of rvice, quality, etc, as to improve the daily management and rvices to provide important basis, restaurant on all the ca
s were collected for analysis, come up with solutions to problems, make daily more targeted rvice, reduce the customer's complaints.
Daily management of staff
1. 服装行业发展趋势蝠的组词是什么As an important part of the restaurant staff, whether new employees can quickly integrate into the team and adjust their transformation mentality will directly affect the rvice quality and team building. According to the characteristics of new employees and their entry situation, special training is carried out to adjust the mentality of new employees, face up to the role transformation, and understand the characteristics of the catering industry. Make new employees fully prepared psychologically, alleviate the dissatisfaction caud by the maladjustment of role change, and accelerate the pace of integrating into the catering team;
2. pay attention to the growth of employees, attention to the staff's attitude, want to keep good work state, not organize regular staff to learn, and with employees on the inspection, check the training effect, found deficiencies in a timely manner, and improve o
n training plan, monthly to find employees talk to do ideological work, understand their recent work to find and fix problems;
3. combined with the actual work to strengthen training, in order to improve work efficiency, make management more standardized and effective.
劳动法加班费规定And combined with the form of daily restaurant ca analysis, so that the staff have a new knowledge and understanding of daily rvice, in the daily rvice consciousness formed a consistent.
there are shortcomings in the work
1. In the process of work, the details are not enough, the work arrangement is not reasonable, and the priorities are not very clear in the ca of more work;
2. Lack of communication between departments, often found the existence of problems after accidents;
3. There are not many interactive links in the training process, which reduces vitality and vitality.
Work plan for 20XX
1. Do a good job in internal personnel management, with strict management system and clear division of experience;
