商务沟通技巧报告outcome
Communication: Analysing and Prenting
Complex Communication
Unit Student Guide
DE3N 34
Outcome 2
Contents
1.0Introduction 3
2.0Procedure 3
3.0Customer rvice 3
错缘
3.1 What is customer rvice? 3
4.0Daily life 3 4.1Dormitory 4 4.2Canteen 4
4.3 The university hospital 5
5.0Teaching and studying 5
5.1 Facility 5
5.2 Teachers strength 6 5.3Professional curriculm 6
5.4Career Prospects 7
6.0 Extracurricular activity 8 6.1Student activity center 8
英特尔至强处理器
6.2 Sports activity 8
7.0 Conclusion 9
8.0Bibilgraphy 10
9.0 Appendices 11
清洁近义词1.0 Introduction
This report is for asssment in the Communications unit of the Higher National Certificate in customer rvice. The aim of this report is to investigate the way in which customer rvices of Nankai University. The objectives of the report are to define what customer rvice is and to look at how customer rvices provided in Nankai University.
2.0 Procedure
To source this report:
a) A number of books on customer surveys were consulted.
b) Information on customer surveys was taken from internet websites.
c) Information was gathered from an interview with the Nankai University students.
3.0 Customer surveys
3.1 what is customer surveys?
Customer rvice is a customer oriented values, its integration and management in the pre-t the optimal cost - rvice portfolio of all the ingredients of a customer interface. Broadly speaking, any can improve customer satisfaction contents belong to customer rvice scope.
4.0Daily life
4.1 Dormitary
As for the specific accommodation, Nankai there are two places to stay, a district in the South Park Xiangyu, a hospital in the north campus of Nankai. Undergraduate: RuXi dormitory building 5 and earth, spread the bed, bunk bed desk. One floor has a bathroom. The cond floor 6 beds, bunk. 4 Building IV Room, capped a bed, bunk bed is the desk, every hou with a parate pit. Campus dormitory 6 beds, bunk beds.To the headquarters, 21 residential apartments and the Western better conditions, a large unit in ts of 4-5 4 earth, above the bed below the desk, plus a parate desk cabinet. Conditions quite other quarters.
齐河定慧寺4.2 Canteen
North School cafeteria prices were relatively cheap. Most people buy lunch at noon, to wait about 15
minutes, but you can also come from the classroom to avoid late peak. South Park canteen individual contract so the price becau it is relatively high, do not look too tasty, very few go.
A canteen, two canteens, canteen internship
A cafeteria breakfast good, the other is light-bad, more girls to go;
Two cafeteria on the first floor is the brother hodgepodge, not good but also expensive. On the cond floor is not ye. The middle of the dumpling shop that Korean food and good; floor Xin Hong Park restaurant food is equivalent to a child, but also lacks delicious;
Three first floor cafeteria breakfast is very cheap, on the cond floor of the pasta well.
Canteen frequented freshman, is relatively inexpensive;
Triangle restaurant food good, prices are also authentic;
Jinnan is known as a place with cooking waste oil, something very authentic unpalatable!
90 is a place to drink, eat expensive and not good;
Park is the foreign students should often go to restaurants where food is more expensive number, but foreigners emingly wealthy, actually said to me very cheap. .
4.3 The university hospital
Nankai University Hospital, 35 existing employees in preparing it into medicine, surgery, radiology, and dental and Traditional Chine Medicine and other departments.
Two north of the main building to the university hospital the most commonly encountered situation is to give you a referral certificate. Boring, but the charges
幼bwill be cheaper, or do a number of minor
5.0 Teaching and Studying
5.1 Facilities
Classroom and laboratory：There are many buildings for students to learn, like the administration building, the comprehensive test building, Chine language teaching center, the new stadium, the first mathematical sciences such as building provides students with a good learning environment. Th
ey have advanced laboratory. The experiment teaching in chemistry, biology and physics, electrical and electronic four fundamental teaching center, they brought in the life science instrument platform and the polymer of large-scale instrument and equipment.pickon
The school laboratory：Schools to make full u of equipment, equipment management approach is very strict, very important to go through a number of regulatory constraints. Include: purcha, inspection and claims, u and management, asssment and punish, repair, scrap.
The filing of the instrument also has an important archive requirements.
情侣同居5.2 Teachers strength
Currently, Nankai University has a neat line, reasonable structure, academic exquisite, innovative teachers. In 2052 full-time teachers have doctoral instructor in 619, 723 professors, 787 associate professor, Chine Academy of Sciences and Chine Academy of Engineering 11, 5 Academy of Sciences in developing countries, "973" and "863" Chief Expert 9, the State Council degree Committee Subject 12, 12 state-level experts with outstanding contributions, distinguished
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