石头城是对我国哪座城市的美称
母亲节是那天Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer
巴洛克艺术
loyalty
期刊名称： Journal of Islamic Marketing
作者： Abror Abror,Dina Patrisia,Yunita Engriani,Susi Evanita,Shabbir Dastgir
年份： 2019年
知君期号： 第ahead-of-print期为什么会胸疼>排泄和排遗
关键词： Islamic bank;Customer engagement;Customer
satisfaction;Religiosity;Customer loyalty;Service quality
国之将亡
摘要：Purpo The purpo of this study is to investigate the influential factors
of customer loyalty to Islamic banks, namely, rvice quality, customer satisfaction, customer engagement and religiosity. Design/methodology/approach This study is
小熊猫吃什么
a survey of 335 Islamic bank customers in West Sumatra, Indonesia. This rearch deployed purposive sampling and analyzed the data by using covariance-bad structural equation modeling. Findings Service quality has a positive and significant impact on customer satisfaction. Religiosity has a significant and negative moderating impact on the rvice quality–customer satisfaction relationship. Service quality has no significant influence on customer loyalty. Customer satisfaction is a significant antecedent of customer engagement and loyalty. Finally, customer engagement has a
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