Behavioral Skills for Business
Candidate Name: Liu Shiyang
SCN:187158362
美声Grade and Class: 2016 E2
Table of contents
Introduction
The report will analyze jess's u of appropriate management and leadership theories, as well as how prudent, influential, and negotiating techniques are. Then, identify potential sources of conflict, make recommendations, outline, and consider ways to reorganize.
Findings 假声男高音
学校食堂自查报告1.0 Analy Jess’s role as manager of Customer Engagement team using appropriate management and leadership themes.
1.1 Henry Mintzberg
Henry Mintzberg identified 10 roles common to the work of all managers. The 10 roles are divided into three groups, Interpersonal Roles, Informational Roles and Decisions Roles. In the roles, Interpersonal Roles includes Figurehead, Liaison and Leader. Informational Roles includes Monitor, Discriminator and Spokesperson. Decisions Roles includes Entrepreneur, Disturbance Handler, Resource Allecator and Negotiator.
门加两笔是什么字In Interpersonal Roles:
食货志
Figurehead: the manager reprents the organization. The top level manager reprents the company legally and socially to tho outside the organization. The supervisor reprents the work group to higher management and higher management to the work group. 简笔画小猪
Liaison: the manager interacts with peers and people outside the organization. The top level manager us the liaison role to gain favours and information. The supervisor us management to maintain the routine flow of work. In the ca, Jes is the communication between managers and employees. Firstly, Jes communicates with the managers to let them know about the employees' complaints and requirements. At the same time, he will convey information to the employees of the company to let them know more information.
Leader: defines the relationships between the manager and employees.
In Informational Roles:
Monitor: the manager receives and collects information.
拼积木图片Disminator: the manager transmits special information into the organization. The top level manager receives and transmits more information from people outside the organization than the supervisor. In the ca, Jess played an important role. He needs to make clear arrangements and assign working groups to understand the content and objectives of his work. Therefore, he disminates information to each member and supervis the members to complete the assigned work.
Spokesperson: the manager disminates the organisation’s information into its environment. Thus, the top level manager is en as an industry expert, while the supervisor in en as a unit or departmental expert. 北京鸟巢体育馆
