人力资源政策授权人：
Subject: Houkeeping Standard 标题：内勤标准Revision Date: 2009-01-01 更新日期：
Section No: HCN-IDM-HR002-8.0 文档号：HCN-IDM-HR002-8.0
Page 1 of 6
第 1 页，共 6 页
Replaces Issue Dated: 2008-11-13
改版更新日期：
爱英文1. POLICY 政策
The Company will maintain a safe, healthy and hygienic environment for all personnel.
公司将为全体员工保证一个安全，健康和卫生的环境。
2. PURPOSE 目的
To provide a detailed list of all actions to be taken to ensure that good houkeeping is undertaken in the Branch.
列出明确的行为标准，以确保部门内良好的内勤。
3. SCOPE适用范围
This procedure applies to all divisions within Hagemeyer Commerce and Trade (Shanghai) Co., Ltd.
此程序适用于海格曼商贸（上海）有限公司所有部门。
4. RESPONSIBILITIES 工作职责
Responsibility for review and update of this procedure on an annual basis lies with the General Manager.
总经理负责该程序的年度复查及更新。
5. CONTENTS 内容
This procedure covers the following Houkeeping Standards:
此程序包括以下内勤标准：
z Building Exterior 办公楼外部
白醋的功效与作用
z Team Prentation 团队工作描述
z Counters and Offices 柜台和办公室
z Branch Lighting 部门内照明设备
z Stock, Shelves and Display Areas 存货，货架和展示区
孩子老咳嗽
z Floors 楼梯间
z Inwards and Outwards Goods Area 对内和对外的货物区
z Storage Area 存储区
z Windows and Glass Partitions 窗户和玻璃隔段
z Walls 墙壁
z Lunch Rooms 午餐室
z Toilets and Washrooms 洗手间
z Motor Vehicles 机动车辆使用
z Archives 档案
z First Aid Kit 急救药箱
z General 综述
人力资源政策授权人：
Subject: Houkeeping Standard 标题：内勤标准Revision Date: 2009-01-01 更新日期：
Section No: HCN-IDM-HR002-8.0 文档号：HCN-IDM-HR002-8.0
Page 2 of 6
第 2 页，共 6 页
Replaces Issue Dated: 2008-11-13
千字文的作者是谁
改版更新日期：
6. HOUSEKEEPING STANDARDS PROCEDURE 内勤标准程序
6.1 Building Exterior建筑外部
All signage and logos will be a current and approved version.
所有标牌和标识都应保持为现行的且被授权的版本。
External signage is to be floodlit at night where appropriate.
外部标牌于夜间适当照亮。
Windows and doors are to be clean at all times and any signage ud on them to
be current and approved and not faded.
门窗应时刻保持清洁，任何悬挂在上面的标牌要保持是现行的且被授权的版本，无褪色痕迹。
All walls and windows are to be clean of spiders, cobwebs.
所有的墙壁和窗户要保持干净，避免蜘蛛、蛛网出现。
All customer car parks will be labelled.
停车场应特别标示客户的专用停车位。
Car parks, paved areas and nature strips to be well kept and free of weeds and
rubbish.
停车场、铺装区和绿化带应有良好的保养，杜绝杂草和垃圾。
Gardens are to be maintenance free and always free of weeds and rubbish.
花园要保持洁净，杜绝杂草和垃圾。
Rubbish bins will be kept in a non-conspicuous location where possible and
always tidy and not over-loaded.
垃圾箱应放置在不显眼的位置，并始终保持整洁，不可超过负载。
Company and supplier vehicles must not be parked in customer spaces.
公司和供应商的车辆不可停在客户的专用停车位。
6.2 Team Prentation团队工作描述
Company uniforms are to be worn (where appropriate) at all times during
working hours and after hours when attending company functions. Clothing
other than uniforms to be appropriate to the team member’s role.
无论在工作时间内或工作时间外出席公司其他活动时，都应穿着公司制服。
All team members will be wearing their correct name tags during working hours
and after hours when attending official Company functions.
工作时间及其他出席公司正式活动时，所有的团队成员应随时佩戴印有正确姓名的工作牌。
All Team members will be well groomed and have neat and tidy appearance.
所有的团队成员应穿着得体，保持整洁大方的形象。
6.3 Reception and Office接待处和办公室
R eception is to be clean and clear of all articles except the computers, current
Company magazines and promotional items where applicable.
接待处应保持整洁和干净，除电脑、公司内刊和宣传手册，其余物品一律不得摆放。
人力资源政策授权人：
Subject: Houkeeping Standard 标题：内勤标准Revision Date: 2009-01-01 更新日期：
Section No: HCN-IDM-HR002-8.0 文档号：HCN-IDM-HR002-8.0
Page 3 of 6
第 3 页，共 6 页
Replaces Issue Dated: 2008-11-13
改版更新日期：黑洞是如何形成的
A ll printers, keyboards, work stations, personal computers and telephone
handts to be clean, dusted and tidy at all times.
所有的打印机、键盘、工作台面、个人电脑和电话机要经常擦拭，始终保持干净整齐、一尘不染。
P hotocopiers are to have good quality copies, be clean, dusted, tidy and with spare paper available.
复印机要保证印出高质量的复印件，保持机身的干净整齐、一尘不染，保持机身上随时放置有空白页供使用。
Facsimile machines are to have correct answer back code programmed, be clean, dusted and tidy, complete with an in-tray and correct fax form in u.
传真机应设置好正确的应答代码系统，保持机身的干净整齐、勤擦拭，装备好文件托盘，调整传真机到待机状态。
T elephone directory and internal telephone list to be available at each telephone and facsimile station.
每一部电话和传真机旁都应保证有通讯录和内部电话表各一份。
C urrent company stationery is to be ud for all internal and external
communication.
公司现用的办公文具可用于所有对内和对外的沟通。
A ll desks are to be clean and tidy at all times.
所有的办公桌应时刻保持干净整齐。
C ustomer product bags to be available and accessible to both customers and
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counter staff, at counter and at end of product aisles.
客户的产品包装袋可在柜台和产品通道终端供客户和柜台的工作人员取用。
S taff notice board is to be away from view of customers.
员工通告板应避免让客户看到。
女性如何丰胸N o stock to be kept in offices.
办公室内禁止存放货物。
A ll rubbish to be in appropriate bins, (not old packing boxes) and emptied every
night before vacating premis.
所有的垃圾应丢进适当的垃圾箱内（而非老式垃圾箱），并在每天晚上清场之前清空。
6.4 Lighting照明设备
A ll lamps, both within and external lighting are to be working.
室内室外所有的照明设备须保证全部正常运转。
A ll display lighting within the Branch to be operating complete with the correct
lamp within the light fitting.
部门内所有的照明设备应安装正确，且灯光适合。
E nsure excellent lighting in branches (1000 lux minimum with colour 86 globes
where appropriate).
确保所有部门内都有非常好的照明（86色最低 1000 流明）。
6.5Stock, Shelves and Display areas 存货，货架和展示区
人力资源政策授权人：
Subject: Houkeeping Standard 标题：内勤标准Revision Date: 2009-01-01 更新日期：
Section No: HCN-IDM-HR002-8.0 文档号：HCN-IDM-HR002-8.0
Page 4 of 6
第 4 页，共 6 页
Replaces Issue Dated: 2008-11-13
改版更新日期：
A ll shelves and products are to be dust free. The cleaning must happen at least
once every day and, before vacating premis at night.
所有的货架和货物需保持干净无尘。每天至少要清扫一次，且在晚上清场以前。
A ll shelves to be kept full where appropriate, with products to be “faced” up
continually. All promotional displays and bulk stocks to be in accordance with the merchandising bulletins.
所有的货架应尽可能的放满，货物应紧密相向摆放。所有的促销商品和散装货物的摆放都应遵守销售公告的要求。
W here possible, all stock items will be coded. Where it is not possible to code some stock items, the outer shipper, bin box or shelf will be coded.
在条件允许的情况下，所有的库存物资应进行编号。如果有些货物无法进行编号，则外部托运人、包装箱或货架上应进行编号。
N o damaged packaging or empty packets.
不可有损坏的包装物或空箱存在。
A ll merchandising displays to be in working order with only the correct brand
product displayed in branded merchandirs.
所有商品展示应按工作顺序排列，在品牌经销商处摆放其对应正确的品牌产品。
S helves and stock will be reviewed to ensure correct stock behind the labels.
货架及库存将进行审查，以确保存货后所贴标签正确。
6.6 Floors 楼梯间
F loors will be kept clean. Sweep, polish or vacuum where appropriate every day
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before vacating premis.
楼梯间应保持干净，每天清场前都要看情况扫地、擦拭扶手及用吸尘器进行清扫。
6.7 Inwards and Outwards Goods area 对内和对外的货物区
A reas for Inwards and Outwards goods are to be defined by either lines on floor
or parate shelves.
对内或对外的货物区应由地面线或分隔货架划分。
F iling system for all documents is to be easily accessible and tidy.
文件归档应简单可取，且摆放整齐。
A ll relevant documentation (where applicable) is to identify goods, to be kept
with goods.
所有用于辨识货物的相关文件（如适用）应与该货物放在一起保存。
P acking materials to be available at all times.
包装物须保持随时可取用。
A rea is to be kept neat and tidy.
区域须保持时刻干净整洁。
F or curity reasons, doorways when not in u must be locked, roller doors
down, curity gates clod, electric beam activated.
出于安全考虑，大门不使用时应锁好，拉下滚门、关闭安全门、启动照明灯。
6.8 Storage area 存储区
人力资源政策授权人：
Subject: Houkeeping Standard 标题：内勤标准Revision Date: 2009-01-01 更新日期：
Section No: HCN-IDM-HR002-8.0 文档号：HCN-IDM-HR002-8.0
Page 5 of 6
第 5 页，共 6 页
Replaces Issue Dated: 2008-11-13
改版更新日期：
S torage area will be parate from stock display areas.
存储区应与存货展示区相分离。
S torage area will be enclod (where possible), kept tidy and if not enclod out of view from customers, if possible.
存储区应尽可能是封闭区，保持整治。如无法做到封闭，应尽量避免让客户直接看到。
6.9Windows and Glass Partitions 窗户和玻璃间隔
All windows and glass partitions are to be clean and clear of spiders and cobwebs, inappropriate and/or offensive posters.
所有的窗户和玻璃隔段要保持干净，避免蜘蛛、蛛网的出现，不可张贴不合时宜的及攻击性的海报。
6.10 Walls 墙壁
No unauthorid and/or offensive signage or posters are to be displayed.
禁止张贴未被允许及攻击性的图像或标示。
All Company posters and signage are to be the correct and current version.
公司所有贴出的海报和标示须保持是正确的及现行的版本。
All walls to be clear of spiders and cobwebs.
所有的墙壁须彻底清扫蜘蛛及蜘蛛网。
6.11 Lunch Rooms 午餐室
All floors, tables, benches, cups, tea towels, cutlery, fridges, coffee machines, ovens, microwaves are to be kept clean and tidy at all times.
所有的地板、桌子、凳子、茶具、毛巾、餐具、冰箱、咖啡机、烤箱、微波炉在任何时候都要保持清洁和摆放整齐。
Empty fridge of stale food and defrost regularly as required.
及时丢弃冰箱里的过期食品，按要求定期除霜。
All tea and coffee making ingredients and utensils are to be available at all times.
所有的茶叶和咖啡原料及器具保证随时供应。
All food items to be stored in appropriate containers.
所有的食品应存放在适当的容器里。
Cleaning materials are to be available and stored parately from food or utensils.
清洁剂保证随时供应，并与食物和餐具分开放置。
Customer notice board to be tidy and kept up to date.
客户留言板要整齐，保持更新。
No offensive posters or calendars to be displayed.
禁止张贴攻击性海报和日历。
6.12 Toilets and Washrooms 洗手间
Clean towels will be available.
提供干净的毛巾。
