Test Bank
Chapter 1: Management Communication in Transition
1.According to Harvard Business School professor John Kotter, managers today spend only a quarter of their time：根据哈佛商学院的教授约翰考特，现代管理只用四分一的时间在
a.Working with the boss
b.Working with people outside the organization
c.Working alone
d.Working with their subordinates
e.Working with clients
2.In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role：在他对管理的学习和他们的工作，hm教授发现这些是管理学的核心规律是
a.Interpersonal roles
b.Informational roles
c.Decisional roles
d.All of the above
e.None of the above
3.The core management skill of the twenty-first century is:21世纪核心的管理学技能是
有关恐龙的资料a.Conflict management
b.Efficiency
c.Flattery
d.Satisfying everyone
e.Crafting persuasive messages
4.Deirdre Borden has documented that 75 percent of a manager’s time is spent in verbal interactions, which include:DB 调查得出75%的管理时间是用在动词的互动上~包括
a.Telephone conversations
b.Video Teleconferencing
c.Public speaking
d.A and C
e.All of the above
5.According to a ries of scientific studies, most managers spend the majority of their day：根据科学研究，大部分管理者主要用最多的时间干嘛
a.Talking
b.Listening妃子位分顺序表
c.Writing
两斤有多重d.A and B
e.B and C
6.The greatest challenge managers face regarding communication is：管理者面临的关于沟通的最大挑战是
a.Being a good listener
军事训练科目b.Admitting to flaws in their communication skills
c.Writing and editing their own speeches
d.Speaking to larger audiences
e.None of the above
Chapter 2: Communication and Strategy
1.Communication is：沟通是
a.Static
b.Simple
c.Reversible
d.Circular
e.None of the above
2.An example of intrapersonal communication is：内心沟通的
一个例子是
a.Sending an e-mail to a friend
b.Thinking about the answer to this question
c.Writing a memo to employees
d.Producing a television commercial
e.Wishing your grandmother a happy birthday
3.Name two barriers that keep us from communicating
successfully.说出两个阻碍我们沟通获得成功的障碍4.
5.In order to succeed in business, you must adapt to the
communication style of your company.为了在经营上成功，你一定要适应你公司的管理类型
a.True
b. Fal
6.It does not matter if a CEO mishandles a crisis. The company will pull 错过一个重要关头不是个事儿~公司能处理这种事件
a.True
b. Fal
7.According to Adaire Putnam, the best way to manage communications during a crisis is to plan for it in advance.根据ap，最好的在一个转折点时管理沟通类型方法是预先计划
a.True
b. Fal
8.Explain why communication is unrepeatable.解释为什么沟通是不可重复的
One way you can be successful at strategic communication is to motivate your audience to accept and act on your message.
Name another approach you can u to achieve this and
explain your answer.一个让你在沟通的舞台上获得成功的方法就是
让你的听众接受并在你的管理中扮演角色，说出另一个接近的，你可以在实现这些和解释你的答案的途径
9.What is the difference between a business problem and a crisis?经营问题和经营转折的区别在哪里
Chapter 3: Communication Ethics
1.The discipline in which matters of right and wrong are systematically
examined is known as：该学科中，对与错的问题的系统研究被称为
a.Morality
b.Ethics伦理
c.Intuition
d.A and B
e.B and C
2.Most business ethicists suggest the u of a decision-making process that
从化樱花includes the three viewpoints：大多数商业伦理学家建议使用一个决策过程，包括这三个观点
a.Economic, Moral, and Political
b.Environmental, Moral, and Social
c.Economic, Political and Social
d.Economic, Legal, and Moral
e.Environmental, Legal, and Social
3.According to the table, “Four Resources for Decision Making,” which of
the following resources is action-oriented?根据上表，在余下可实践的资源当中，四种用于决策的资源是
a.Obrvations
b.Assumptions
c.Value Judgments 价值判断
d.Descriptions
e.None of the above
4.Business ethics deals exclusively with the relationships between business
organizations and their external constituencies. 商业伦理专门处理企业之间的关系组织及其外部选区
a.True
b. Fal
5.Publishing a formal ethics statement will ensure the ethical behavior of all
雨伞的英语corporate employees. 正式出版伦理声明将确保所有公司员工的伦理
行为
a.True
b. Fal
6.Once an ethics statement is written, it should never be revid.一旦写了
一个道德声明，它就不应该被修改。
a.True
b. Fal
7.What is the difference between moral norms and moral principles?道德
规范和道德原则之间的区别是什么？
8.Why is it important for an organization’s top officials to demonstrate
ethical leadership?一个组织的高层官员展示道德领导为什么是很重要的？
9.Explain the “Front Page” test.解释“”测试
Chapter 4: Speaking
1.When preparing for a speech, you must develop a strategy.当准备一个演讲时，你必须有策略
a. True
b. Fal
2.Name four types of information you should know about your audience.你应该知道你的听众的四种类型信息的名字
3.According to Sonya Hamlin, people listen to speeches for
this reason.根据sh，人们听演讲者|对话者的时候注重他们说的原因
b. Their own lf-interest
c. Who is telling the story
d. How the story is told
e. All of the above
f. None of the above
4.Cultural differences exist between various corporations and
business organizations.各种企业和商业组织之前存在着文化差异
g. True b. Fal
5.Before a speech, you absolutely must：在演讲中你必须
h. Say a prayer
i. Find out what room you will be speaking in
j. Comb your hair
k. Go to the bathroom
l. None of the above
6.Telling a story is one of many ways to begin a speech.
Name three other methods you could u.讲故事是很多演讲
开始的方法，还有其他三种方法是什么？
7.There are many ways to structure your speech. Name two
ways to organize a speech and give a brief explanation of
each.说出2个如何组织演讲的方法，并解释
8.It is important to include as many visual aids as you can in your speech.
囊括很多很多的视觉帮助在你的演讲当中是很重要的
m. True b. Fal
Chapter 5: Writing
1.The best memos are：最好的备忘录是？
n. Conci
o. Written in plain English
p. Organized
q. All of the above
甲午海战时间r. None of the above
2.An action strategy for business communication is：商业交流
的行动战略是
a.To confirm agreement
b.To ek agreement 寻求一致
c.To provide facts
d.To provide a point of view
e.None of the above
3.Interoffice memos have two purpos. What are they? 办公室备忘录的2个目的是什么
4.It is acceptable to u boldface headings in a business memo. 在商业备忘录可以使用黑体来标题
a. True
b. Fal
5.List three of the ven questions you should ask yourlf when revising a memo that you have written.在这7个问题中列出三个，当你要修改一个你已经完成的备忘录的时候，你应该问自己的问题~
6.When explaining something in writing, do not hesitate to u technical
terminology since your readers should already be familiar with the
正迁移
terms. 当你要解释你写的东西的时候，如果你的读者已经对这些东西很熟悉的了，就可以毫不犹豫去使用你的技术性的解释
b. True b. Fal
7.Rearch shows that your writing will be better received if it meets what three basic criteria?
8.In order to make your writing sound more like your speaking, you can：如果你写的调研结果有哪三个基本的概况时，展示调研结果会得到更好的回应？
