民航服务空乘外文文献翻译最新译文
文献出处：Markus G. The language communication of civil aviation flight attendants rvice [J]. The TQM Journal, 2016, 5(2): 17-26.
原文
The language communication of civil aviation flight attendants rvice
Markus G.
Abstract油漆板
In this paper, the linguistics, communication and the combination of civil aviation rvice psychology, from the oral communication, nonverbal communication, the u of bilingual intercultural communication, and the principle of language communication and so on rearch of civil aviation rvices, highlighting the role of language in the rvice, emphasis on a variety of integrated u of the way of language communication, by raising the level of
language communication, to improve the quality of the civil aviation rvices, establish a good corporate image.
如何养好绿萝Keywords: Language communication; Civil aviation rvices; Communicative principle; Flight attendants
1 Introduction
With the development of civil aviation rvices, air pasnger as a social profession, work in the long-term practice has formed its own common language - cabin rvice term. Service in the process of language u, both reflect the level of rvice staff personal, and reprent the spirit airlines, and even affect the development of the whole civil aviation. The success or failure of language communication, so to speak, the success or failure of a direct impact on the cabin rvice.
蔡廷锴故居2 The u of oral communication
保险投资
In the process of the cabin rvices, cabin crew language expression must not powerful a
nd unconstrained style, want to say what you like, must according to the specific requirements of the civil aviation rvices and special rules. Its basic principle is: talk gently, clear; Language is conci, popular and lively; Smooth tone kind; Statement is fluent, textbook; Call right, talk with your respectful name; Speak politely and enthusiasm; the language standard, articulate.
贺子珍为什么去苏联2.1 Greeting language art烧腐竹的做法视频
Welcome to language. Such as "welcome to take this flight" "rvice for you, I am very
happy!" and so on. Greeting. Cabin crew, according to different object, time, place, situation, active greetings. Such as "a hard journey", "good morning" "wish you a pleasant journey," "good night" and so on. The courtesy call language is called language. Generally can be divided into your respectful name, collectively, modestly. Your respectful name is respect for people. When ask someone's name, it should be said surnames with " Mr ", such as " Mr Howard", "ambassador", "miss Mary", etc. Modest appellation is respect for each other. In daily communication, which has been rarely ud. Ask for langu组播和广播的区别
age. Cabin crew active u for language, can make the pasngers feel respected. Such as: "you need a blanket, plea?" "What I can do for you?" "Do you want to add some drinks?" wishes can be roughly divided into three categories, one is the holiday wishes. Such as "happy New Year to everyone traveler!" "I wish you all a merry Christmas!”etc. The cond is birthday wishes, etc. The third is the general wishes. Such as "I wish you all a pleasant journey"
2.2 Prai language art
Abraham Lincoln once said: "everyone likes to be praid. “When the flight attendants e pasngers do or get achievements worthy of prai, be sure to put it out. Such as: praid travelers dresd "you a nice sweater, especially the collar is very unique.” Or praid pasnger's children "your son is so cute!" OR praid behavior by the pasnger, "I'm sorry to keep you waiting so long! You really have the patience”. Appropriate prai can increa the satisfaction of pasngers, but improper prai will bring bad effects, so the flight attendants in the u of prai, attention should be paid to t
he following aspects: prai to real, from the heart: fal prai and counterproductive. Compliments are specific, in-depth and meticulous: abstract thing it is often difficult to determine its scope, and beautiful things should give is visible, tangible. The so-called in-depth and meticulous is at the time of prai, to excavate the potential of the other party, adding value to the other party, is the role of the more prai. Prai to e whether the object: in interpersonal interaction, each person's age, personality, culture, occupation, hobbies are different, the so-called "turnip greens, his taste," prai will vary from person to person. Prai to timing: language communication with strong timeliness, appropriate prai, multiplier effect; Prai early or too late will bring bad effect to prai. Prai also note scale: a moderate amount of prai can make each other feel gratified and exciting; Excessive compliment, empty flattery, or frequency is overmuch, can make each other uncomfortable, even embarrassing, disgusting, the results
backfire.
2.3 Language art of apologizing
分庭抗礼In the process of the cabin rvices, cabin crew to avoid errors or unexpected trouble becau of the job, discontent or unhappiness. Regardless of the cau of their unhappiness is subjective or objective, the flight attendants are dispod of properly. Must first master the art of good apology, a real apology is not entirely mistaken, but in order to eliminate the hatred and misunderstanding, get understanding, restore harmony relationship. The art of apology, lies in the following three aspects: indirect apology: in the work of flight, the flight attendants will inevitably becau of some little things offend pasnger, a public apology, and for some reason there is the inconvenience, this is can take circuitous apology. Attendant to a woman care too much, for example, temporarily ignored MS b, MS displeasure caud b, detect, and special care for MS b, the following aircraft help her, she say, all can make her understand your language contained in the apology, so as to achieve the aim of letting go. Etiquette to apologize, apologize for etiquette, becau of the need for social occasions are generally. Such as Fujian, said: "plea forgive me rvice, and welcome aboard the flight again. “Or memorial gifts, said: "this is a token of our airlines, hope you like it, and thank you for always support to us. “Si
n cerely apologize: sincerely apology if not many, but lies in whether sincerely to request understanding each other. As long as we are all in each other's shoes, contradictions will be resolved. So the key to the heartfelt apology is sincere, do have the sincerity.
