Chapter 11 Complaint
Exam 1
I. (A)Multiple Choice:
1.If we had a sample in hand, we ________ to negotiate business with our end-urs now.
a. would be able
b. should have
c. had been able
d. should have been able
2._____________ your needs, plea write to us with your specific enquiries.
a. Should the new products suit
b. Had the new products suited
c. If the new products would suit
d. If the new products were to suit
3. If your business with us had been carried on to our satisfaction, we ______ to renew the Agency Agreement.
a. should have agreed
b. had agreed
c. shall agree
d. already agreed
4.Plea inform us ________ the tendency of your market.
a. for
b. in
c. of
d. with
5.They made a ___________ on us for the damage.
a. communication
b. discount
c. reference
d. claim
6.Will you plea let us know details of any lines of goods which you think are _________ for your market?
a. interesting
b. suitable
c. proper
d. desirable
7.Y our claim for the damage is to be _______ with the insurance company.
a. met
b. filed
c. satisfied
d. compensated
II. (B)Put in the missing words and then translate the following into Chine:
1.We are lodging a claim ___________ the shipment __________ S/S “Red Star”_________ short delivery.
2.We hope you will _______ our analysis acceptable.
3.__________ inspection ________ the port ________ destination, the quality of the goods shipped __________ S/S “Red Star”contract No:CT7343 was found not _________ ___________ _________ the contract stipulations.
4.__________ examinations we found that the goods do not agree the original.
5.Plea give our claim your ________ attention and _______ us have your reply _______ .
6.We confirm ________ received your remittance ___________￡789 ________ ttlement _______ our claim.
7.We regret ________ bear that veral bags of the last _______ was broken ______ transit.
III. Correct the following words and phras in the ntences:
1.It is reported that they will take up the matter with the concerned party.
2.We shall agree the warranty, which is applied to the goods quality of the equipment, does
not cover any damage arin in conquence of negligence or improper operation.
3.Although the quality of the goods are not up to our usual line, we are prepared to accept
the goods if you reduced the price, say 15%.
4.The goods under Order No. BG 740912 are such badly damaged for the conquence of
careless packing that we can not ll them.
5.It is necessary that an arbitration clau must include in the contract.
写字练习IV. T ranslate the part into English:
我爱家乡的田野1.In view of the long business relations between us,
a. 我们愿意友好解决这次争端。
b. 我们愿意各让一半解决这项索赔。
c. 我们准备接受D/P付款方式。
2.We consider that the suppliers are responsible for the short-weight,
a. 因为卸货时发现破包50只。
b. 因为上海商检局检验证明短重500公斤。
c. 因为破包是包装不妥的缘故。
3.Further to our cable of 26 August,
a. 我们坚持短重应由供应商负责。
b. 我方要求你方早日解决这次索赔。
c. 我们提出索赔500美元，并附寄上海商检局检验报告一份。
虎宝宝取名大全
V. T ranslate the following ntences into English:
1.请完全按照我们所订的货物立即补发一批。
2.发错货物是由于我方包装人员的错误造成的。
3.已和买主按以下条款取得一项解决方法。
4.我们将在卸货完毕后检查此货。
5.我方订单1361号来货发现短重2500公斤。为此特向你方提出索赔。
6.我方强烈要求你方遵守这一条件，否则今后将被迫拒绝供货。
7.兹寄去中国商品检验局检验报告一纸，作为我方索赔的根据。
8.兹歉告你方，第45号箱货物在存放仓库期间被窃。
Exam 2
I. (A)Multiple Choice:
1. The goods under contract No.15408 left here ________.
a. in a good condition
b. in good conditions
c. in good condition
d. in the good condition
2. We have lodged a claim _______ ABC & Co.______ the quality of the goods shipped ______ m.v. “Peace”.
a. against, for, by
b. with, for, under
c. on, against, as per
d. to, for, per
3.As the goods are ready for shipment, we _______ your L/C to be opened immediately.
a. hope
b. anticipate
c. await
d. expect
4.As arranged, we have effected insurance __________ the goods ______ 110% of the invoice value ________ all risks.
a. of, at, with
b. for, in, against
c. on, for, against
d. to, at, over
5.It is important that your client ___________________ the relevant L/C not later than April 15,20….
a. must open
周六电影
b. has to open
c. open
昵称大全女生d. opens
6.The goods ___________ shipped already if your L/C had arrived by the end of December last.
a. would be
b. must have been
c. had been
d. would have been
7.The buyer suggested that packing of this article _________ improved.
a. be
b. was to be
c. would be
d. had to be
II. (B)Put in the missing words and then translate the following into Chine:
1.The shipment was __________ by insurance _______ All Risks.
2.__________ the time of loading, the goods ________ in good condition.
3.We regret your claim could hardly ________ ________ as the goods were damaged ___________ transit.
4.Y our claim has been pasd on ________ our insurance company, who will get ________ touch _______ your soon.
5.We are very sorry to hear that the goods you received are not _______, _______ the quality expected.
6.Plea ________ __________ the matter as one of urgency and let us have your cable reply by earliest opportunity.
7.We have _______ choice _______ to ask you to take them back.
III. Correct the following words and phras in the ntences:
1.The Shipping Company must be held responsible for this. Neither you nor I are to blame.
2.It is no good to sound the buyers for their rock bottom price.
3.Y ou ought to reduce your price, but you failed to do so despite of our repeated reminders.
4.Becau of their unfriendly attitude, we stopped to do business with them.
5.This being the cast, we are compelled to rerve the right of lodging a claim from you.
1.When unpacking the bale, we find that
a. 颜色不能令人满意。
b. 货物与原先式样不符。
c. 包内货物与你方通知单不完全一样。
d. 一些货物在运输途中受到损坏。
2.We have to ask you to cancel our order.
a. 由于这类货物的需求已中止。
b. 由于这类货物是为春季订购。
c. 除非货物能立即发运。
d. 考虑你方毁约使我们支付了不应有的费用。
3.We receive a CCIB’s survey report,
a. 证明短重500公斤。
b. 证明短交50袋化肥。
c. 证明破包36袋。
d. 证明化肥品质次于合同规定。
V. T ranslate the following ntences into English:
1.鉴于原料价格近日上涨，我们不得不调整部分价格。
2.很遗憾地通知你方，3号箱及6号箱破损，箱内货物因包装不良严重损坏。
3.如果你们退回机器，我们将进行必要的修理，并以最完整的运转情况送还你方。
4.对于所遭受的损失，我们不得不要你方负责。
5.无论如何，我们要求你方采取措施以防止类似事件再次发生。
6.我们已彻底查询，但所得到的唯一解释是标签混乱了。
7.货号有误，导致你方收到错货，我们对此深表歉意。
VI. Write to your suppliers explaining that in a delivery of metal wastepaper bins twenty –ven were either slightly dented or badly scratched and that you have had to ll them at a price considerably below the recommended retail lling price. Submit a claim for the difference between the recommended retail price and the price at which the damaged bins were actually sold.
Key to Exam 1
I (A) 1-7 aacdbb
II(B).
1. on, ex, for
2. find
3.After , at, of, ex, in compliance with
4. After
5.careful, let, immediately
6.having, for, in, of
<, shipment, in
III．
1.It is reported that they will take up the matter with the party concerned.
马超出操
2.We shall agree that warranty, which is applicable to the good quality of the equipment, does not cover any damage arising in conquence of negligence or improper operation.
3.Although the quality of the goods is not up to that of our usual line, we are prepared to accept the goods if you will reduce the price, say 15%.
企业招工4.The goods under Order No. GB 740912 are so badly damaged in conquence of careless packing that we cannot ll them.
5.It is necessary that an arbitration clau be included in the contract. It is necessary that the contract include an arbitration clau.
如何给领导提意见IV.
1.In view of the long business relations between us
a. we are desirous of ttling this disputes amicably.
b. we are willing to ttle the claim on 50-50 basis.
c. we are prepared to accept D/P terms.
2.We consider that the suppliers are responsible for the short-weight
a. becau when discharging the goods, breakage of 50 bags were found.
b. becau Shanghai Commodity Inspection Bureau inspected and certified short-weight of 500 kgs.
c. Becau the breakage of bags resulted from improper packing.
3. Further to our cable of 26 August,
a. we persist that supplier should be held responsible for short weight.
b. we request that you should ttle the claims at an earlier date.
c. we file claims for $500 and enclo a survey report issued by Shanghai Commodity Inspection Bureau.
V.
1. Plea replace a parcel of goods completely according to our ordered goods.
2. Wrongly delivered the goods is the fault of our persons in charge of packing.
3. We have found a way to solve the problem according to the following items with the buyer.
4. We will examine the goods after the completion of unloading.
5. The goods of Order 1361 were found short – weight of 2 500 kgs for which we rai a claim against you.
6. We strongly request you to abide by the terms unless we will be compelled to refu the supply.
