Most people who experience bad rvice while traveling, shopping, or dining out

题文

Most people who experience bad rvice while traveling, shopping, or dining out do no complain. They accept bad rvices or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, becau companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to u when things go wrong.1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.2.First, complain to the rvers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!3.Demand a discount(折扣). Let’s say you were promid a hotel room with an ocean view, but got a view of a brick wall instead; if you were promid a at in the front of a plane, but got a at in the back. You should do something about both of the situations. Ask a special discount.4.Don’t be passive. Offer ways you think the company can satisfy you.5.Insist on the price you were told. If you are refud, get a manager’s name and telephone number, and promi to follow up with a letter and a telephone call.6.If all el fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.小题1:According to the text, people don’t complain becau________.A．they think complaining doesn’t work B．they consider it wrong to complainC．they don’t want to waste their time D．they don’t want to become unpopular小题2:To complain about something, you should________.A．wait until you come back homeB．prepare for a long timeC．talk to the manager directlyD．try to solve the problem actively小题3:What might be the best title for the text?A．Get what you should getB．Complain as you pleaC．Take action to deal with problemsD．Avoid trouble and don’t complain 题型：未知难度：其他题型

答案

小题1:A小题1:D小题1:A

解析

略

考点

据考高分专家说，试题“Most people who expe.....”主要考查你对 [人生感悟类阅读 ]考点的理解。 人生感悟类阅读

人生感悟类阅读的概念：

生活感悟类的文章就是指能给人心灵以启迪，使人从中受到教育的文章。这类文章的体裁可以是记叙文，如生活中一些感人故事或情感故事，有点类似心灵鸡汤一样的短文。

生活感悟类阅读解题指导：

一、文章特点： 生活感悟类的文章就是指能给人心灵以启迪，使人从中受到教育的文章。这类文章的体裁可以是记叙文，如生活中一些感人故事或情感故事，有点类似心灵鸡汤一样的短文。有时故事的结尾会有一句“点睛之笔”，点出全文的中心思想，就像《伊索寓言》里的寓言一样。还可能是夹叙夹议的哲理散文或生活随笔。散文随笔通常会阐述一种朴素易懂，耳熟能详的人生道理或宝贵品质。文章的结构和议论文类似，一般是总分总或总分结构。每段首句或尾句为主题句（论点），其它句子围绕主题展开论述（论据），论证方法多种多样，或举例，或引用名言，或正反对照等。二、解题技巧：针对生活感悟类文章的特点，做这类文章的完形填空时，要特别注意以下几点：1、重点理解全文的首句。如果是记叙文，找出when，where，who，what等基本要素。如果是散文随笔，充分理解文章的中心句—全文的主题。2、阅读全文的结尾段或结尾句，有助于理解文章所阐述或蕴含的哲理、感悟或忠告等。3、调动自己的背景知识和情感。这类文章不会讲大道理也不会涉及到一些很专业的知识技术领域，而是谈一些小事和简单的道理，所以如果读者能和作者产生感情上的共鸣，读者会更好地把握作者的意图态度，从而提高做题的准确度。因此，考生在平时要做一个有心人，即用心去感悟生活中发生的小事，思考人生的一些基本道理，多阅读一些短小精悍的美文，多写写自己的心情故事和对生活学习的感悟。只有平时多用心，做题时才能调动自己的背景知识和情感。