The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt

题文

The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! U the tips when you want to express an effective complaint in English.No matter how unfair the situation, it's best to phra your complaint politely. In English, you'll sound more polite if you u indirect language. Here are some examples:“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ea. U this phra if the situation isn't that rious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Plea fix it now." You'll most likely u this phra if you made rervations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phra is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promid they would deliver my baggage yesterday."“Excu me, but I understood that...” Using this phra lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.小题1:What’s the purpo of this passage?A．To give an introduction of life abroad.B．To give suggestions on how to learn English.C．To offer advice on giving complaints in English.D．To offer guides to tho who travel around the world.小题2:According to the passage, if we meet an unfair situation, we’d better .A．state our complaints politely B．go for the police immediately C．u indirect language to hurt peopleD．fight against the one who is responsible小题3:Why should we start a complaint with polite phras?A．Becau the situation is never rious.B．Becau the listener may not speak English.C．Becau it can help solve the problem more easily.D．Becau we should be always in good manners abroad.小题4:Several effective complaints in English are mentioned above EXCEPT.A．“Can you help me with this?”B．“I understand it’s not your fault.”C．“Hey! You’re trying to cheat me!”D．“I’m afraid there may be a misunderstanding.” 题型：未知难度：其他题型

答案

小题1:C小题2:A小题3:C小题4:C

解析

这篇文章是提供了一些如何用英语表达抱怨的方式。为了能够更好的解决问题，最好使用礼貌的语言。小题1:主旨题：从第一段的句子：Now you can do something about it! U the tips when you want to express an effective complaint in English.可知这篇文章是提供了一些如何用英语表达抱怨的方式。选C。小题2:细节题：根据文章第二段的句子：No matter how unfair the situation, it's best to phra your complaint politely.可知如果我们受到不公正的待遇，要礼貌的说出来，选A小题3:细节题：从文章第六段的句子：This phra is helpful when you need swift action.可知我们要用礼貌的词语开始抱怨，因为这样可以更容易的解决问题。选C小题4:细节题：文章第四段提到A项，第六段提到B项，第五段提到D项，但是问没有提到C项的内容。

考点

据考高分专家说，试题“The airline lost you.....”主要考查你对 [日常生活类阅读 ]考点的理解。 日常生活类阅读

日常生活类阅读的概念：

日常生活这一话题主要涉及人们衣食住行等方面的活动。这一话题的选材主要针对人们日常的工作，生活以及学习情况。做这一类题时，最主要的是要把握好人物的活动内容，时间和地点。

日常生活类阅读题答题技巧：

【题型说明】该类文章内容涉及到人们的言谈举止、生活习惯、饮食起居、服饰仪表、恋爱婚姻、消遣娱乐、节日起源、家庭生活等。文章篇幅短小，追根溯源，探索各项风俗的历史渊源，内容有趣。命题也以送分题为主，如事实细节题、语义转换题、词义猜测题和简单推理判断题等。虽然这类文章读起来感觉轻松，试题做起来比较顺手，但绝不能掉以轻心。因为稍不留神，就会丢分。 【备考提醒】为了保证较高准确率，建议同学们做好以下几点： 1、保持正常的考试心态。笔者在教学中发现，越是容易的试题，同学们越是容易失分。为什么呢？因为在这种情况下，同学们极易产生麻痹思想，认为题目好做，就不引起高度重视，于是思维不发散、不周密。而命题人就是利用同学们的这一弱点，设计陷阱题。所以，无论试题难易与否，我们都要保持正常的考试心态。试题容易，不欣喜；试题难，不悲观。 2、根据前面讲到的方法，认认真真、细细心心做好事实细节题。 3、做好语义转换题。这类题是根据英语中一词多义和某些词语在文中能表达一定的修辞意义的原则而设计的。要求同学们解释某生词的含义，确定多义词或短语在文中的意思，确认文中的某个代词所指代的对象，或者对英语中特有的表达、格言、谚语进行解释。这种题要求同学们一定要根据上下文猜测词义或理解句子，切不可望文生义。 4、做好简单推理判断题。简单推理判断题要以表面文字为前提，以具体事实为依据进行推理，做出判断。这种推理方式比较直接，只要弄清事实，即可结合常识推断出合理的结论。