The phone is ringing at the other end of the line and it clicks as it is being a

题文

The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, plea?” Then there is another click, followed by silence．It ems like hours before someone comes back on the line ---- that is, if you don't hang up first．Office calls are, perhaps, the most difficult and the most important part of a cretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.Laura Needham is a cretary in the executive offices of a large manufacturing company．As a good office cretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a cretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of cour, she knows she can never allow herlf to lo her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herlf．A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office cretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable ast  to any organization 63. Good cretaries find it   to handle office calls well. A. very. boring   B. very importantC. quite necessary D. extremely difficult64. The underlined word "nmaround" here means   . A. a flat refusal  B. a not-so-warm welcome C . an unpleasant refusal    D. an unhelpful respon65. In Laura's opinion a cretary can never be a good one until . A. she often asks her boss how to answer a telephone call B. she knows how to plea all the people C. she has the information that others need D. she can keep calm and never los her temper66. This passage is mainly about . A. well-handled telephone calls    ,~ B. an efficient office cretary called Laura Needham C. the importance of how office calls are dealt with D. a cretary being a valuable ast to her company 题型：未知难度：其他题型

答案

63—66 BDDC

解析

略

考点

据考高分专家说，试题“The phone is ringing.....”主要考查你对 [日常生活类阅读 ]考点的理解。 日常生活类阅读

日常生活类阅读的概念：

日常生活这一话题主要涉及人们衣食住行等方面的活动。这一话题的选材主要针对人们日常的工作，生活以及学习情况。做这一类题时，最主要的是要把握好人物的活动内容，时间和地点。

日常生活类阅读题答题技巧：

【题型说明】该类文章内容涉及到人们的言谈举止、生活习惯、饮食起居、服饰仪表、恋爱婚姻、消遣娱乐、节日起源、家庭生活等。文章篇幅短小，追根溯源，探索各项风俗的历史渊源，内容有趣。命题也以送分题为主，如事实细节题、语义转换题、词义猜测题和简单推理判断题等。虽然这类文章读起来感觉轻松，试题做起来比较顺手，但绝不能掉以轻心。因为稍不留神，就会丢分。 【备考提醒】为了保证较高准确率，建议同学们做好以下几点： 1、保持正常的考试心态。笔者在教学中发现，越是容易的试题，同学们越是容易失分。为什么呢？因为在这种情况下，同学们极易产生麻痹思想，认为题目好做，就不引起高度重视，于是思维不发散、不周密。而命题人就是利用同学们的这一弱点，设计陷阱题。所以，无论试题难易与否，我们都要保持正常的考试心态。试题容易，不欣喜；试题难，不悲观。 2、根据前面讲到的方法，认认真真、细细心心做好事实细节题。 3、做好语义转换题。这类题是根据英语中一词多义和某些词语在文中能表达一定的修辞意义的原则而设计的。要求同学们解释某生词的含义，确定多义词或短语在文中的意思，确认文中的某个代词所指代的对象，或者对英语中特有的表达、格言、谚语进行解释。这种题要求同学们一定要根据上下文猜测词义或理解句子，切不可望文生义。 4、做好简单推理判断题。简单推理判断题要以表面文字为前提，以具体事实为依据进行推理，做出判断。这种推理方式比较直接，只要弄清事实，即可结合常识推断出合理的结论。