阅读理解。 Complainers have a complaint about everything in their life. This usu

题文

阅读理解。 Complainers have a complaint about everything in their life. This usually comes from the fact that they are unsatisfied or angry about their own personal lives. The complainer has a need for their concerns to be accepted. Whether it is in their professional or personal life, the complainer can't have peace of mind until someone listens to their concerns. They feel dissatisfied and they don't just want things to change-they want to be heard and understood. The key to effectively dealing with a complainer is by using your active listening skills and trying to understand what their interests and needs are. They want to be heard and acknowledged-not ignored and argued with. Listen to the concerns. It's not enough sometimes just to fix the problems. The person has a psychological need for someone to acknowledge his or her concerns. Let them get all of the piled frustrations (挫折) out of their system before you address the problem. Listen and accept what they have to say. Encourage them to keep on talking until all the frustrations have been let out. Empathy (同情) with them. Imagine yourlf walking around in their shoes and e the situation from their point of view. Empathy is an important tool that you can u to rve cooperation. U empathetic statements such as, "If l were in your shoes, I'd be really angry, too."Reword their concerns back in your own words. This lets them know that you have been listening and have understood everything correctly. Repeating is also a powerful agreement-building tool. Ask them what they would like you to do. In most cas, you will already know what the person wants, but ask them what they would like you to do becau it lets them walk away happy. 1. By saying "If I were in your shoes, I'd be really angry, too.", the listener means ____. A. If I put on your shoes, I would be angry too B. If I wore your shoes, I would also be happy too C. If I were in your situation, I would also be angry D. If I knew the situation of your shoes, I would not wear them 2. According to the passage, what's the main purpo of the complainer's complaints? A. They want to have an argument with someone. B. They are concerned about others' life. C. They are dissatisfied with both their job and their life. D. They need a listener and understanding. 3. According to the passage, what would you best say before getting away from a complainer if you were     a listener? A. I'm sorry to hear that, but it's no u complaining like that. B. I'm also unsatisfied with my own job. C. Pardon? What job would you like better? D. What can I do for you? 4. The author writes the passage mainly to ____. A. teach readers how to deal with complainers B. teach readers to be patient with complainers C. help deal with complainers' problems D. help readers listen to complaints better 题型：未知难度：其他题型

答案

1-4 C D D A

解析

该题暂无解析

考点

据考高分专家说，试题“阅读理解。 Complaine.....”主要考查你对 [日常生活类阅读 ]考点的理解。 日常生活类阅读

日常生活类阅读的概念：

日常生活这一话题主要涉及人们衣食住行等方面的活动。这一话题的选材主要针对人们日常的工作，生活以及学习情况。做这一类题时，最主要的是要把握好人物的活动内容，时间和地点。

日常生活类阅读题答题技巧：

【题型说明】该类文章内容涉及到人们的言谈举止、生活习惯、饮食起居、服饰仪表、恋爱婚姻、消遣娱乐、节日起源、家庭生活等。文章篇幅短小，追根溯源，探索各项风俗的历史渊源，内容有趣。命题也以送分题为主，如事实细节题、语义转换题、词义猜测题和简单推理判断题等。虽然这类文章读起来感觉轻松，试题做起来比较顺手，但绝不能掉以轻心。因为稍不留神，就会丢分。 【备考提醒】为了保证较高准确率，建议同学们做好以下几点： 1、保持正常的考试心态。笔者在教学中发现，越是容易的试题，同学们越是容易失分。为什么呢？因为在这种情况下，同学们极易产生麻痹思想，认为题目好做，就不引起高度重视，于是思维不发散、不周密。而命题人就是利用同学们的这一弱点，设计陷阱题。所以，无论试题难易与否，我们都要保持正常的考试心态。试题容易，不欣喜；试题难，不悲观。 2、根据前面讲到的方法，认认真真、细细心心做好事实细节题。 3、做好语义转换题。这类题是根据英语中一词多义和某些词语在文中能表达一定的修辞意义的原则而设计的。要求同学们解释某生词的含义，确定多义词或短语在文中的意思，确认文中的某个代词所指代的对象，或者对英语中特有的表达、格言、谚语进行解释。这种题要求同学们一定要根据上下文猜测词义或理解句子，切不可望文生义。 4、做好简单推理判断题。简单推理判断题要以表面文字为前提，以具体事实为依据进行推理，做出判断。这种推理方式比较直接，只要弄清事实，即可结合常识推断出合理的结论。