(G.C.A.)
全球统一之评审流程
通用汽车
GENERAL MOTORS
全球顾客评审 - 2006
批准者（区域流程负责人）Approvals (Regional Process Owners)
通用北美业务GMNA | 通用拉美业务GMLAAM |
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柯安妮Annette Clayton | 韩戴乐Dale Hammer |
通用欧洲业务GME | 通用亚太业务GMAP |
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杜彼得Peter Dersley | 莫宝博Bob Moran |
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老峪沟
索引INDEX
No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 17.1 17.2 | 谈笑古今主题Subject 目的 Purpo 概要 General 评审方法 Audit Methodology 缺陷权重 Discrepancy Weighting 评审抽样量与样本抽取 Audit Sample Size & Selection 评审报告 Audit Reporting 缺陷响应系统Discrepancy Respon System 记录保存 Record Retention 人员-评审员 Personnel - Auditors 评审设施和设备 Audit Facilities & Devices 监督评审流程 Monitoring Audit Procedure 评审手册修订流程 Audit Revision ProcessRasic 评审流程描述 Audit Process Descriptions 标签标准 Label Standards 外观分区 Appearance Zones 外饰件表面标准 Exterior Surface Standards 油漆件表面标准 Painted Surface Standards 塑料件表面标准 Plastic Surface Standards | Page # 4 4 4 6 6 6 6 7 8 8 9 13 13 14 15 16 18 18 25 | No. 17.3 18 19 19.1 19.2 20 21 22 23 24 25 26 27 28 29 | Subject 金属钣金件标准 Metal Standards 防锈保护Corrosion Protection 外饰/车身配合标准 Exterior Trim / Body Fit Standards 法国足球队 外饰标准 Exterior Trim Standards 车身配合 Body Fits 内饰标准 Interior Trim Standards 发动机仓/底盘Underhood / Underbody 雨淋测试 Water Leak Test 玻璃表面标准 Glass Surface Standards 动态驾驶评审 Dynamic Drive Audit 电器测试与检查 Electrical Check 安全/法规要求 Safety / Legal Requirements 标准化操作单-路漫漫其外部 SOS - Outside 标准化操作单-内部 SOS - Inside 标准化操作单-底盘SOS-underbody | Page # 26 29 31 32 37 39 48 51 54 56 67 69 74 75 英国硕士预科76 |
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1. 目的
支持通用汽车公司制造出“细分市场的最优”的高品质产品；
Support the GM Corporate goal of manufacturing “Best in Segment” quality products.
给予全球制造中心以提供统一的评审方法与标准来评价发运产品的品质；
Provide uniform audit methods and standards to asmbly centers world-wide to evaluate outgoing product quality.
为全球的整车制造工厂提供共同的产品品质的度量额定方法。
Provide common product quality measurement ratings for each vehicle asmbly center world-wide.
2. 概要GENERAL
全球顾客评审GCA是正式的评审指南和方法。它是以提供全体通用汽车员工以顾客为导向
而来的一种评审要求。该评审流程还概括了共同的评审方法及要求（包括评审方法、标准、设施、设备以及人员）以在全球的通用汽车制造工厂执行该评审流程和详细定义了全球整车品质要求。
The Global Customer Audit “GCA” is the official audit guide. It has been developed to provide GM Corporate personnel with customer oriented audit requirements. The procedure outlines common methods (audit techniques, standards, facilities, equipment and personnel) required to perform the audit in GM asmbly centers world-wide and defines the global vehicle quality requirements.
整车评审员的管理将由每个通用汽车的制造工厂的品质总监/经理全面负责。
The Plant Quality Director/Manager of each GM asmbly location has the overall responsibility for administration of the GCA Audit.药洲遗址
该手册已经将全球顾客评审的标准详细描述，并且将作为全球顾客评审过程中使用的唯一标准。因此，任何一个不符合手册规定的标准项目就是一个缺陷。
The GCA standards are defined in this manual and are the only criteria to be ud for performing the Global Customer Audit. Therefore, a discrepancy is any non-conformance to a standard published in this manual.
这一评审流程提供了一个概括的说明，包括特别的指导，图表，图形以进一步保证一致性。列如，当整车评审主管不能确认一些问题时，需要和工厂的问题专家商议决定。
This audit procedure provides a brief explanation of the methodology to be ud including special instructions, charts, and graphics to further assure uniformity. In instances where the GCA supervisor is not certain of a particular defect, the subject matter expert (SME) located at the plant should be consulted.
3. 评审方法AUDIT METHODOLOGY
如下表格所示，整车评审将被分为4个主要阶段。每一辆车的评审将由此4阶段组成。评审的内容安排只包括那些不需要拆卸零部件可以检查到的项目。例如，我们不需要拆下后座椅去检查保险带的固定部分。评审的流程可以由于各个工厂的不同设施和分布情况而异，只要整车品质评审不折衷和妥协为原则。在这里推荐雨淋试验安排在动态试验之前进行。
As shown in the table below, the audit is divided into 4 main gments. Each vehicle must be audited in all four gments. Audit content is arranged to require evaluation of only tho items that can be checked without disasmbly of vehicle subasmblies. For example, it is not necessary to remove the rear at to check for at belt anchorage. The quence of the gments can be varied bad on facility constraints at the individual location, as long as the quality of the audit is not compromid. It is recommended that water test be performed prior to the dynamic drive.
时间的限定参考“检查时间”，当然决定于具体车型和选装内容。不包括车辆的移动和准备工作。
Time allowance refers to “checking time” only and is dependent upon model and option content. It does not include car movement or preparation.
标准的操作单会提供固有的操作顺序
Standard Operation Sheets (SOS) provide the proper quence to be followed.
阶段Segment | 第七元素 Time (minutes) |
静态/发动机仓/底盘 Static / Underhood / Underbody | 35 - 45 |
雨淋试验Water Test | 10 - 15 |
动态驾驶（包括驾驶试验后的电器检查）Dynamic Drive (including electrical check after drive) | 40 - 45 |
底盘的复查名胜景点Underbody re-check | 5 |
Total: | 90 - 110 |
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4. 缺陷的分值DISCREPANCY WEIGHTING
缺陷分值的判定的目的是为了有一种统一的方法来确定问题的优先性以实施迅速纠正流程。以下4种问题权重因子将在所有的地区使用。如下陈列描述意于为正确问题权重判定之总体方针。
The purpo of weighting discrepancies is to have a uniform method of prioritizing events which require fast corrective action. The following four weighting factors are to be ud within all regions. The below stated descriptions are intended as a guideline for proper weighting assignment.
