1、— The client said he had to nd a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.
A. Well, I wonder whether the recent layoffs are affecting the quality of our customer rvice
2、— How do you calculate the fee if we ask you to move the office furniture?
C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
3、Some of the customers' complaints em _________ .
B. unacceptable
4、Customers won't find store clerks sitting around _________ .
A. watching TV or playing cards
单位工作证明范本>孕期鼻炎>双鱼女处女男5、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly. B. express
翻译：为句子选择正确的翻译（每题10分）。
1. The American idea of custom rvice is to make each customer the center of attention.回答
A. 美式客服理念认为每位客户都是关注的焦点。
清楚的反义词B. 美国的客户都有以自己为中心的想法。
C. 美国的客户服务人员都有以客户为中心的想法。
2. Many products come with a money-back guarantee.回答
A. 许多产品都要先付款得以保障。
B. 许多产品都有退款承诺。
C. 许多产品都要退款。
肺部钙化点草书千字文3. Make sure to look your customers in the eye.回答
A.确保要把顾客像眼睛一样珍视。
B.确保把顾客看在眼睛里。
C.确保要直视顾客的眼睛。
4. Always look for ways to go above and beyond the expectations of your customers.回答
田忌赛马教学设计
A. 一定要想方设法，超越顾客的期望。
B. 一定要寻求在顾客期待之外的想法。
C. 总是要寻找达到顾客期望的方法。
5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.回答
随笔画A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。
B. 最糟糕的事情是到了最后一刻还没有装船。
C. 最糟糕的事情是在装船前的最后一刻，你有所发现。
6、
