SECTION ONE 第一部分 JOB OUTLINE 职位概述 | |
Job Title 职位名称: Catering Sales Manager 宴会销售经理 | Department 小部门: Events 宴会部 |
Division 大部门: Sales and Marketing 市场销售部 | Job Grade 职位等级: Level 3 |
Reports To: Director of Catering 宴会销售总监 | |
Supervis 下属: Catering / Events Coordinator宴会会议销售协调员 | |
Other Relationships 其它联系: Other departments 其他部门 | |
Approved by 批准人: Position 职位 :General Manager总经理 Signature签名:下牢溪 | |
| 咸菜豆瓣 Updated by 更新: Director of Sales and Marketing 市场销售部总监 | Date 日期: |
Staff Name 雇员姓名: Commencement Date 入职日期 ： Signature 签名: |
No. of Pages页数: 7 |
SECTION TWO 第二部分 KEY AREAS 职责范围 |
Title： Catering Sales Manager 职位名称 ： 国庆节的图画 宴会销售经理 Division/Department: Sales and Marketing 部门： 市场销售部 Job Summary/Purpo: 职责概要： 1.The Catering Sales Manager is responsible in achieving the room and catering sales objectives of his/her MICE markets and business gments. In addition, he/she is responsible for the follow up of materialized groups with rooms under the general guidance and supervision of the Director of Caterting,Director of Sales in coordination with the Director of Sales and Marketing, implements all sales activities and maximize business opportunity in his/her specific area of responsibility. 宴会销售经理负责实现自己於会展市场营销部分的客房和餐饮的目标及负责团队协调和跟进工作，并密切与宴会销售总监，销售总监及市场销售总监保持联系和沟通，同时执行所有销售活动，并在其职责范围内最大化地使业务机会转变为现实产能。 Core Competencies： 核心竞争力: 1.Supervision of Operation Depts营运部门督导 2.Personal Function 个人职能安排 3.Profitability 收益 4.Guest Satisfaction 客人满意度 5.Employee Satisfaction 员工满意度 6.Human Resources 人力资源 7.Reports 报表 8.Meetings 会议 9.Cost Control 成本控制 10.Budget / Capex 预算/ 资本支出 11.Image Management 形象管理 12.Environment Protection 环保职责 13.Energy Conrvation 能源节约职责 14.Property Management 物业管理 15.General Duties 其他职责 |
SECTION THREE 第三部分 RESPONSIBILITIES 职责明细 |
1. Supervision of Operation Depts 营运部门督导 - N/A 2.Personal Function个人职能安排 -Assist DOSM and DOC to execute all sales action plans related to MICE market (by gment and geographical locations) as outlined in the Marketing Plan. 辅助市场销售部总监和宴会销售总监执行所有关于市场营销计划中会展市场营销销售计划的活动（根据地段和地理位置） -Handle all aspects of Groups logistics after contract signing including co-ordination with all related departments and execution thereof 跟进所有团队相关事宜，包括酒店内部的配合及协调和执行情况 -Develop hitlist industry and gment under the supervision and guidance of DOC and DOSM 在市场销售部总监和宴会销售总监的指导和监督下，拓展指定团队市场 -Manages and administrate the MICE, Group and Catering team to ensure smooth operation and all daily tasks are completed according to standard and in time. 管理并协助宴会销售部，确保顺畅运作，及时有效的完成每日工作任务。 -Assist DOSM and DOC to maintain updated information on city-wide events including exhibitions, conventions and other large events that will impact the hotels’ business and share such information with other departments 辅助市场销售部总监和宴会销售总监对影响酒店业务的活动保持及时的信息更新如展览，会议和其他大型活动并与其它部门共享信息 -Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications 在主要的客户市场，通过销售拜访，电话营销，传真以及书面交流使酒店保持高水平的曝光 -Constantly check filing/tracing system and give advice for improvement 定期检查备案/跟踪系统，并提出改进意见 -Follow up with Sales, Catering and Events Team after the post-event meeting with Thank You calls and nd Thank You Letter together 与销售和宴会销售团队共同合作，跟进宴会活动事后相关事宜，例如电话回访以及发感 谢信 -梦见小孩丢了Cross-lls other URC Hotels 销售集团内部其它酒店 -To constantly check filing/tracing system and give advice for improvement 定期检查备案/跟踪系统，并提出改进意见 -To disminate hotel information (by mail) to regional sales offices and other URC Hotels and outside guests as needed 通过电子邮件形式宣传酒店信息，目标为区域销售办事处和其他URC酒店及酒店外部客 人 -To handle routine correspondences, i.e. letters/fax/inquires 处理相关文件，如信件/传真/询价 -To be aware of the Hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene (e.g. food poisoning) 对饭店的食物安全控制及食物卫生有高度认识，并可处理由食物卫生方面引发的投诉，如食物中毒 |
- Reprents the hotel and participates in domestic and international sales activities. 代表饭店参加国际及国内的销售活动 - Collect Market & Competitor Information on a timely basis. 裁判服定期收集竞争对手的产品信息 - Assists in strategic department planning and development. 协助制定部门战略计划，监督其发展 - Identifies and handles sales leads effectively and efficiently. 高效认知和掌握销售线索 - Creative contribution to product and sales development. 发挥创造力，为酒店的产品及部门做出应有的贡献 - Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 - During sales calls, carries out “cross lling” in accordance with corporate and divisional guidelines. 在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售 - Monitors and reports on market and competition within own market gment. 在所负责的市场区域内，监视和报告市场及竞争者的情况 - Active distribution of product information and creates awareness in the markets and business gments or responsibility. 积极地传播产品信息，在负责的市场内营造饭店的知名度 - Assists in planning and coordinating sales activities and events. 协助计划和配合销售活动 - Assists in coordinating the development of all promotional material. 协助配合开发制作所有酒店促销材料 -Leadership skills and knowledge of all tasks within the area of responsibility 具备领导才能，了解所负责部门对各职位的任务要求 3.Profitability 收益 -Actively participates in achieving the departmental goals which contribute to the Marketing Budget 积极参与可实现部门营销预算的活动 -Maximizes up-lling opportunities whenever possible 抓住机会最大限度的促销酒店产品 -Assists the Revenue Manager in the forecasting of rooms revenue for groups gment 协助营收经完成团队客房收入预测管理 -Develops incread room nights as well as Catering Revenue 增加酒店入住房晚间夜以及宴会收入 4. Guest Satisfaction 客人满意度 -Keeps updated with client relationships and overall business goals through clo communication with Sales, Catering and Events Team. 保持与客户良好关系，并与销售和宴会销售团队通过密切的沟通共同完成整业务目标 -Maintains clo communication with the Corporate Sales Team in the negotiation process of their accounts 密切的与公司销售团队保持沟通，与客户谈判，确保满足客人的需求 5.Employee satisfaction 员工满意度 -To establish and maintain effective employee relations through prompt respon and helpful attitude 保持积极的工作态度，与同事建立有效的工作关系 |
- To develop and maintain clo working relationship with staff at all levels within Sales and Marketing Division 与本部门同事保持良好关系 - Established good working relationship within the department and with other departments 与本部门及其它部门同事建立并保持良好的工作关系 6.Human Resources 人力资源 -Abides by The PuShang Hotel and Spa Employee Handbook. 遵守璞尚酒店员工守则 -Abides by both the hotel and The PuShang Hotel and Spa policies and procedures. 遵守璞尚酒店的政策及程序 -龙抬头是哪一天Abides by the Code of Conduct. 遵守璞尚酒店的行为准则 7. Reports 报表 -To design easy-t-read format for various report as instructed by DOC/DOSM. 根据宴会销售总监/市场销售总监指示，可设计出各种报表简单易读的格式 8. Meetings 会议 - Attends the pre-event meeting and post-event meeting as required, chaired by Sales, Catering and Events Team 按时参加有关宴会活动的会议 9. Cost Control 成本控制 - N/A 10. Budget /Capex 预算、资本支出 - N/A 炒米粉11. Image Management 形象管理 - Obrve the hotel grooming standard 遵守酒店仪容仪表制度 - Role model for all the staff 做所有员工榜样的职责 12. Environment Protection 环保职责 - Cleanliness of the office 办公室清洁 13. Energy Conrvation 能源节约职责 - N/A 14.Property Management 物业管理 - Take personal responsibility for building condition初中体育教学反思 以维护酒店公共财产为己任 15.General Duties 其他职责 - Carries out other tasks as directed by DOSM. 执行上级交给的其他任务 The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that maybe inherent in the job. 以上主要范围、职责及活动反映了本职工作必须具备的主要职能, 但不视为对该职位工作要求所有细节的描述 |
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