Purpo目的: To provide on time and warm wake up call rvice to all in hou guest. 无线电测向运动为所有的住店客人提供准时的叫醒服务。 | ||||||||||||||||||||||||
Policy 政策: It is the policy of the hotel to provide on time and warm wake up call rvice to all in hou guests. 这是酒店为所有住店客人提供准时的叫醒服务的政策。 | ||||||||||||||||||||||||
Procedure: 程序 Taking Wake Up Call Request 要求叫醒服务 甲磺酸氨氯地平片1.政府公共关系When a guest request a wake up call, record down the following onto the Wake Up Call Record Report: 客人要求叫醒服务时，记录下如下要求： 爱是一个疯字a) Guest Name客人名字 b) Room Number房间号码 c) Wake Up Call Time叫醒的时间 2.Repeat the information to assure accuracy: 重复信息以确定其准确性 Mr. XXXX, your room number is xxxx and your wake up call is t at xx:xx hours. Good night! （ ）先生，您的房间号码是（ ）您的叫醒服务的时间是（ ）。晚安。 3.Guest name should be checked with the computer system to ensure that the correct room number has been recorded. 客人名字应该在计算机系统中被检查以确保正确的房间号码记录。 4.If there is any discrepancy, call the guest immediately to clarify. 余五笔怎么打字如果有任何差异，联系客人以立即得到澄清。 5.If the guest request wake up call for a number of days, record the information to the daily Wake Up Call Record Report respectively and write the information in the logbook 如果客人翌日的叫醒服务，每天分别记录相关信息并在日志本上记录。 Wake Up Call 叫醒电话 1.The Telephone Operator has to review the Wake Up Call Record Report and Group Rooming list, to program the wake up call requests into the PABX Automatic Wake Up Call System. 电话接线员检查叫醒记录报告和团队房间表，以在自动交换机上制定自动叫醒程序。 2.The Telephone Operator on night shift checks all programmed requests by referring to the Wake Up Call Record Report and Group Rooming List. 夜班接线员根据相关的叫醒记录报告和团队房间表，检查所有指定的程序 3.At the PABX system, the activity report of Wake Up Call rvice is printed continuously, the telephone operator constantly reviews the report to check that the wake up call rvice is answered. 在自动交换机上，叫醒服务的报告不断的被打印出来，电话接线员不断检查报告以便落实叫醒服务被回答。 清晨的美好Unanswered Wake Up Call 未被回答的叫醒电话 1.The PABX system will generate a call to the telephone operator through the Automatic Wake Up Call Service System if there is any unanswered wake up call, the telephone operator has to take immediate action to follow up. 如果有任何没有被回答上的叫醒服务自动交换机通过自动交换服务系统将产生一个电话给 接线员，接线员将立刻采取行动。 秦时明月石兰2.Inform the butler to go to the room to provide a personal wake up call. 通知贴身管家到房间为客人提供私人叫醒服务。 3.The butler reports back to the LA if there is no respon. The LA will check the room physically with a Security officer to ensure that guest is awake. 如果没有回应贴身管家将大堂客户经理报告，大堂客户经理将和保安一起例行检查房间以确保客人醒来。 4.Record the outcome onto the Wake Up Call Report for reference. 在叫醒报告上做记录以备参考。 5.The Wake Up Call Report is filed for reference for a 3 months period. 归档近3个月的叫醒报告。 Records 记录 Wake Up Call Record叫醒报告记录
Misd Wake Up Call Record 叫醒服务的失误
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