Day 33 7象棋开局选5阅读+语法填空+短文改错(3)
Passage1
限时：置身事外7中考语文题型分钟
家常菜食谱大全No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1
1.You should listen actively to what the customer has said by maintaining comfortable eye contact. 2
2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty exerci. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.
3.Talk with the client and discover the best means to resolve his problem. 4 In this ca it’s
important to let your customer know an estimation of how long it will take to take action on his complaint.
4.A simple “Thank you” is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s rvice or product that you need to know about.
5.Create a procedure for recording different types of customer complaints. 5
A. Listen to your customer’s complaints and you can improve your rvice.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root caus that need to be addresd within your company.
E. So it’s important to learn to deal with customers’ complaints efficiently.
F. Don’t feel ashamed of the failure in your rvice or product.
G. You should also show your customer that you do understand him by giving full attention.
Passage2
限时：8分钟
The task of being accepted in a university begins early for some students. Long before they graduate from high school, they take special 1 (cour) to prepare for advanced study.
They may also take one or more examinations which test how well 2 (prepare) they are for the university. In the final years of high school, they complete 3 花蛤肉怎么炒好吃(apply), and nd them to the universities 4 interest them most. Some high school students may be require韩国电视剧推荐
d to have a interview 5 professors from the university. Neatly 6 (dress) and a little bit nervous, they are determined to show that they have a good attitude and the ability 7 (succeed).
If they are accepted, many universities will offer them an instruction program to get to know the procedures for students advising, university rules, the u of library and all the 8 major rvices of the university.
Beginning a new life can be very puzzling. The 9 the students learn about the university, the easier it will be for them to adapt to the new environment. However, it 10 (take) time to get ud to college life.
先扬后抑1.________________ 2.__________________
3. ________________ 4.__________________
5. ________________ 6.__________________
7. ________________ 8.__________________
9. ________________ 10.__________________高一物理必修2
Passage3
限时：8分钟
I consider mylf something of an expert on 1 (apologize). A quick temper has provided me 2 plenty of opportunities to make them. In one of my earliest 3 (memorize), my mother was telling me, “Don’t watch the ground when you say, ‘I’m sorry’. Hold your head up—and look at the person in the eye, so he’ll know you mean it.” My mother thus made the key point of a 4 (succeed) apology: It must be direct.
