ICS 03.120.10 Ref. No. ISO 10002:2004/Cor.1:2009(E)© ISO 2009 – All rights rerved
Published in Switzerland INTERNATIONAL STANDARD ISO 10002:2004
险阻艰难TECHNICAL CORRIGENDUM 1
红豆糯米糕怎么做>手机烧屏
Published 2009-07-15
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION • МЕЖДУНАРОДНАЯ ОРГАНИЗАЦИЯ ПО СТАНДАРТИЗАЦИИ • ORGANISATION INTERNATIONALE DE NORMALISATION
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
TECHNICAL CORRIGENDUM 1
Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des récla
mations dans les organismes
RECTIFICATIF TECHNIQUE 1
Technical Corrigendum 1 to ISO 10002:2004 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance , Subcommittee SC 3, Supporting technologies.
Page 1, Clau 2
Replace
“ISO 9000:2000, Quality management systems — Fundamentals and vocabulary ”
with
“ISO 9000:2005, Quality management systems — Fundamentals and vocabulary ”.
Page 1, Clau 3
Replace “ISO 9000:2000” with “ISO 9000:2005” throughout the entire clau.
Copyright International Organization for Standardization
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ISO 10002:2004/Cor.1:2009(E) 2 © ISO 2009 – All rights rerved Page 2, Clau 3, definitions 3.8 and 3.9
Replace definitions 3.8 and 3.9 with the following:
网络基础知识3.8
毛血旺的家常做法objective
〈complaints-handling 〉 something sought, or aimed for, related to complaints handling
3.9
policy
〈complaints-handling 〉 overall intentions and direction of the organization related to complaints handling, as formally expresd by top management
每天一个心灵感悟小学的英文Copyright International Organization for Standardization
蓬头稚子
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