一 、询盘回复架构一般分为以下几个部分：
1.未付款询盘回复：
这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：
第一主动出击，当买家下单后应及时主动与买家王郁文联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：
Hi dear friend，
First of all，thank you so much for your support and your order placed in my store。
Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 days
I have noticed that the order you placed has not been paid plea let me know what I can do for you.
In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market.
I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick respon at the same time.
If there’s any questions，plea let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future.
郑大研究生
Regards
2.已付款订单的回复：
主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的绘画教学专业性下面是一个不错的例子：
Hi，there
S,M,L,XL,XXL are all available at this stage, you can do the purcha and leave me a note for the size you need, I will organize item ASAP once payment has been made Regards
3. 发货后的回复：
从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业诚信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子：
1.Dear David，
The item you order is already nt it out and the tracking number is EA935185185CN
The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
扬眉吐气的意思This is the status of your order. You will get it soon. Thanks for your support and understanding.
止戈为武
2. UNITED STATES OF AMERICA USSFOA
Handed over to Customs
this is the status showing on EMS.Have you already get the items? If you have got the items, plea let me know. Thanks
Regards
Hi there
Just a quick update, item has been nt earlier from manufacture direct and you should h
ave received it by late this week or early next week, also as you are my first time customer, I have enclod a pair of Columbia Coolmax hiking socks worth 15 in retail, hope you enjoy them. Any questions plea let me know. And I’m willing to help anytime: P Keep in touch!
Regards
4.提醒买家给自己留评价,这是在交易结束后很重要的一环节：
Hi there,
Thanks for your continuous support to our store, and it would be appreciated if you can leave us a positive feedback and I will do the same to you. Thanks
Regards
二、买家常见问题回答：
1.推广新产品,采购季节期间根据自己的经验含铁多的食物，可给买家推荐自己热销的产品。
Hi there,
美丽舟山Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, it‘s high profit margin product, here is our GHD mk4 STRAIGHTER link, Plea click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesale price. Thanks.
Regards
2.货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
Hi there,
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to e when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If there’s anything I can help with, Plea fee
l free to contact us. Thanks.
Regards
3.改完价格再次催款,很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下。
查五行八字缺什么Hi there,
We already ret the price for you. I give you another 10% discount on top of the original shipping price. Becau the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if there’s anything I also can help.
Regards
4.大量订购询问价格，大量订单询盘买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。
Hi there,
thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is it’s 45 usd shipping included, If 100 pieces in one order the price we can offer you is pretty much the bulk price which is 39.5 usd/piece. If you have any idea, Plea let us know, and we will try our best to help you. Looking forward to your reply
