分类号F272.3
学号1112010013001
学位论文
北京市属医院设施管理外包全过程研究
The rearch on the whole process of facilities management outsourcing of
hospital in Beijing
郜朋辛
指导教师姓名戚振强副教授北京建筑大学
指导教师姓名万冬君讲师北京建筑大学
申请学位级别硕士学位类别管理学硕士
专业名称管理科学与工程
年级2013论文答辩时间2016年6月
学位授予单位和日期北京建筑大学2016年7月
天珠真假分辨方法图解
答辩委员会主席何佰洲教授
论文评阅人郭立教授
周红亮高级经济师
狼图腾电影
摘要
摘要
随着医院的飞速建设发展，如何高效的实施医院管理成为越来越多人关注的问题。医院设施管理外包可以使医院在集中精力开展核心业务的基础上控制运营成本、降低运行风险，从而实现医院的高效运作。医院设施管理外包具有十分广阔的发展空间，然而对应的理论研究与方法研究并不完善，大部分的外包研究是针对于某项业务来展开，对于医院这个特殊机构的设施管理系统研究少之又少。基于此，本篇论文以北京市属医院作为研究对象，对医院设施管理外包的理论与方法进行探讨和研究，旨在为医院提供一整套具有普遍适用性的设施管理外包方法。
本文首先分别对设施管理、外包等理论进行阐述并对设施管理外包全过程中应用的核心竞争力理论、层次分析法、合同履行管理等方法进行一一阐述。在结合医院设施管理现状的前提下，从是否外包→外包给谁→如何履行外包三个阶段提出医院设施管理外包全过程研究。在研究设施管理外包全过程的第一阶段即决策阶段时，本文首先依据核心竞争力理论对设施管理内容进行分类，然后分析了影响设施管理外包的几个关键因素，从而建立设施管理外包决策模型。在第二阶段外包采购即外包商选择的研究中，笔者根据评价指标选取原则选取评价指标，后通过问卷调查的方式获得数据，最后用层次分析法分析所搜集数据从而得出外包商的评价指标体系。在第三阶段是对外包合同的跟踪管理，通过分析外包合同中的几个关键因素，建立外包合同的跟踪管理体系。
医院设施管理外包是外包战略中的一个新领域。从国外到国内，从认识到熟悉，从理论到实践都需要一个较长的过程，相信随着医院设施管理外包理论的深入研究和应用推广，越来越多的医院将利用好这一工具整合外部最优秀的专业化资源，提升医院的核心竟争力。
关键字：医院设施管理；外包；全过程；决策
Abstract
Abstract
With the rapid development of the hospital,how to efficiently implement hospital management has become more and more concern.Hospital facilities management outsourcing enables hospitals to focus on their core business,so as to control operating costs,reduce operational risks,in order to achieve efficient operation of the hospital.Hospital facilities management outsourcing has a very broad space for development,but rearch and rearch methods corresponding theory is not perfect,most of the rearch is directed to an outsourcing business to expand.Hospital is a special agency,on its facilities management rearch is very small.Bad on this,this paper belongs to the Beijing hospital as the rearch object.On the theory and methods of hospital facilities management outsourcing rearch to explore and ultimately provide the hospital with a complete t of facilities m
anagement outsourcing method of general applicability.
第二类危险源
The author firstly elaborated the theory of facilities management and outsourcing.Next elaborated on the core competence theory,analytic hierarchy process,the contract management and other methods.Secondly,the author combines hospital facilities management situation,analyze whether choosing to outsource,outsource to whom and how to fulfill outsourcing the three questions.In the study of facilities management outsourcing decision-making pha of the whole process,this paper bad on the theory of core competence facilities management to classify content,and then analyzes some key factors affecting facility management outsourcing in order to establish facilities management outsourcing decision model.In the cond pha,namely rearch outsourcing of procurement outsourcer lection process,I lected index according to the principle of lecting evaluation,then obtaining data through questionnaires,and finally with the analytic hierarchy process analysis collected data to arrive outsourcer evaluation index system.The third stage is outsourced contracts tracking management.Through analysising outsourcing contracts in veral key factors,build the outsourcing contracts tracking management system.
Hospital facilities management outsourcing is outsourcing strategy in a new field.This requires a long process,from foreign to domestic,from theory to practice.I believe that with in-depth study of theory a
nd application of hospital facilities management outsourcing,more and more hospitals will make good u of this tool to integrate the best external specialized resources to enhance the core competitiveness of the hospital.
屈原国殇Keywords:facilities management of hospitals，outsourcing，the whole process，decision-making
目录
目录
摘要......................................................................................................II 第1章绪论. (1)
1.1选题的背景及意义 (1)
银行流水怎么算
1.1.1选题背景 (1)
1.1.2研究意义 (2)
1.2国内外研究现状 (2)
祖国诗歌
1.3主要研究方法 (5)
1.4主要结构与创新点 (6)
1.4.1文章主要结构 (6)
1.4.2文章创新之处 (8)
1.5本章小结 (8)
第2章医院设施管理外包理论研究 (9)
2.1医院设施管理研究 (9)
果树简笔画
2.1.1设施管理的范畴 (9)
2.1.2医院设施管理的内容 (10)
2.1.3北京市属医院设施管理现状 (11)
2.2外包和设施管理外包的含义 (12)
2.2.1外包的含义 (12)
2.2.2设施管理外包的含义 (13)
2.3设施管理外包全过程所用方法与理论研究 (13)
2.3.1核心竞争力理论 (13)
2.3.2层次分析法 (14)
2.3.3合同跟踪管理 (17)
2.4本章小结 (18)
第3章北京市属医院设施管理外包决策阶段的管理 (19)
3.1医院设施管理核心业务的识别 (19)
3.1.1医院设施管理的核心业务 (19)
3.1.2医院设施管理辅助性业务 (20)
3.1.3医院设施管理的外围性业务 (20)
少将工资
