Listening / The only n 听 / 唯一的感官 | When using the telephone, we rely on one major n only - listening. 当使用电话时，我们唯一可以依赖的感官是 - 听觉 When listening to a caller on the telephone, we need to listen carefully to understand exactly what the caller is trying to say. 当接听电话时，我们要仔细听以准确理解来电者的意图 | ∙Becau we can’t e who is opposite us 因为我们不能够看见对方 干部培训心得∙To be able to assist, help and rve guest without delay 能够立刻帮助并服务客人 |
Responsibility 生肖属蛇的最佳配偶职责 | Everyone in the hotel is responsible for ensuring guest satisfaction on Especially YOU! 酒店中每个人都有责任确保客人在电话中满意……尤其是你！ | ∙Becau you are at this moment reprenting (Ambassador) the hotel and guest will make a judgment of the hotel through the impression you created during the call 人工智能就业前景 因为你在此刻就代表着(大使)酒店，客人将会 根据你在电话中给他们留下的印象来判断酒店 | 橡皮树
Preparation 准备 | Have pen, paper and a list of telephone extensions ready 准备好笔、纸和电话单 Do not chew, eat, smoke or drink 不要咀嚼或吃食物，吸烟或喝水 Adopt the correct posture : 采用正确姿势 -stand or sit up straight 站或坐直 -avoid holding the receiver between your head and shoulder 避免将话筒夹置在头与肩之间 | 锲而不舍∙销售信息To be able to note down information provided by the caller ∙要记下来电者提供的信息 ∙In order to be able to answer guest clearly and 舍不得离开的句子audibly ∙以便于清晰明朗地回答客人放心走吧 ∙To stay alert and attentive ∙保持注意力集中 ∙Receiver might not stay in place resulting not being able to listen or understand caller clearly 这种姿势可能会使接听者无法准确听清或理解来 电者 |
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