初级商务英语口语
CONTENT
Lesson One 自我介绍（Self-Introduction）
Lesson Two 更多了解(Effective Question and Answer Techniques) Lesson Three 电话技巧(Western telephone etiquette)
Lesson Four 制定日程(Setting agenda for meetings, travel and events) Lesson Five 安排事物(Inviting, accepting, declining, offering, refusing) Lesson Six 商业用餐(Translations on foods, showing opinions) Lesson Seven 工作之余(Choosing and developing topics of conversation) Lesson Eight 工作面试(Job interview)
Lesson Nine 办公自动化(Office Automation)打破碗花花
Lesson Ten 商业会议(At the Meeting)
Lesson One自我介绍（Self-Introduction）Welcoming
On behalf of …, I’m very glad to welcome you…
It’s a pleasure to e you here.
Welcome to…
Thank you for coming all this way.
Self Introduction
Ple a let me introduce mylf. I’m…
How do you do? My name is…
May I introduce mylf? I’m…
It’s a pleasure to make your acquaintance. My name is…
Third-party Introduction
It’s my pleasure to introduce you to …
I’d like to introduce you to …
工程安全管理制度
A, let me introd uce you to …
A, I’d like you to meet …
A, I don’t believe you’ve ever met …
This is … He’s in charge of…
He looks after…
He’s our … Director/Manager.
Offering
Let me get you a coffee.
Would you like a coffee?
Let me take your coat.
Small talk topics
Travel
How’s your flight?
How do you like our city?
Is this your first visit to…?
Did you have a good trip?
Was it easy to find here?
Weather
It’s a beautiful day, isn’t it?
I heard it’s going to rain this afternoon.
My flight was cancelled becau of the heavy snow.
There will be a storm tomorrow.
两轮驱动Finally we’ve gotten a beautiful day.
I hate the summers here. There’s too much rain and it’s usually very hot. I’m a spring/summer/autumn/winter person.
Cold, isn’t it? I’m freezing.
It’s lovely/su nny/warm.
It was dismal/cloudy/cold/damp/wet/stormy/windy. Accommodation
How’s your hotel?
It’s very comfortable/convenient/luxurious.
The rvice is excellent.
It’s rather noisy/dirty.
The rvice is rather slow.
The rooms are a bit cramped.
Sample Dialogue
A: Welcome to ABC. I’m John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong.
A: Nice to meet you, Susan. How was your trip?
B: Slow. It was caught in awful traffic.
A: Sorry to hear that. Anyway, have you checked in?
B: Yes.
A: Everything OK?
B: Fine.
A: So how do you find our weather?
宋江的故事情节B: It’s hot. When I left home, it was only ten degrees.
Lesson Two 更多了解
(Effective Question and Answer Techniques) Greetings
Good morning/afternoon/evening.
How are you doing?
How’s everything going?
How have you been?
What have you been up to lately?
What’s new/cooking/grilling/going on?
Hi/Hey/What’s up!
Respons
I’m doing very well. Thank you. How about yourlf?
Okay/Not bad/All right. How are you?
Great! Thanks. What about you?
用鸟语花香造句
Couldn’t be better! You?
Same ol’.
Awful. /Couldn’t be wor.
Jobs
What do you do?
I’m a teacher/lawyer/nur. (profession)
I work in finance/waste management/show business. (field of business)
I’m in marketing/human resource/e xecutive administration. (function)
I work for the ABC Corporation. (employer)
I work for mylf at the moment. (lf-employed)
I look after the children. /I’m a homemaker.
I’m between jobs right now. (unemployed)
How long have you been with them?
How do you like it (your job)?
杀破狼小说How’s business?
Family
Are you married?
What does your husband/wife do?
Do you have any kids?
How old are they?
Are they at school/at college/working?
自行火箭炮
Do they still live at home?
Spare time
What do you do in the evenings/on weekends?
Where do you spend your holidays?
What do you do in you spare time?
Do you like movies/gardening/sport/cooking?
Origins
Where do you come from?
Where did your family come from?
Where were you brought up?
How young were you when you moved to New York?
Which part of China were you born in?
Sample Dialogue
A: What do you do? (question)
B: I’m lf-employed. (answer)
A: That’s great! I always want to do that. (comment)
B: Well. It’s a very hard job too. (added information)
Lesson Three电话技巧
(making and answering phone calls, western telephone etiquette)
Answering the phone
Hello!
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
Susan Park’s Office.
Susan Park/Susan/Park.
May I know who’s calling plea?
May I know what this is in reference to?
Asking to speak to someone
May/Could/Can I speak to/with Dr. Smith plea? This is John Green speaking.
猪盖I’d like to speak to Dr. Smith plea. This is John Green.
This is John Green from ABC. Is Dr. Smith in, plea?
Is Susan there?
Dr. Smith plea.
I’m with… and I need to talk with… about…
I’m reprenting … May I speak with…, plea?
Asking someone to wait for a moment
Would you mind holding a minute while I try to find her?
Could you hold on, plea?
Plea hold on for a cond.
One/Just a moment, plea.
Hang on. I’ll get him.
Just a cond.
One moment, plea. I’ll e if he’s in.
Asking the caller to leave a message
I’m sorry but he’s not here right now. May I take a message or would you like to call ba ck later? I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?
Transferring information
Could you repeat that, plea?
Could you say it once again?
Can you say it louder/slower?
Have you got that?
Could you plea spell it?
Anything el?
Would you like me to read it to you again?
Let me repeat to e if I get it.
Lesson Four 制定日程
(tting agenda for meetings, travel and events)
Making appointment
I’m calling to make an appointment with you for next Monday.
I wonder if it would be convenient to meet you tomorrow.
Would it be convenient if I call on you tonight?
Could you arrange an appointment with Mr. Green for me?
I’d like to drop by tomorrow to talk over our plan.
I look forward to eing you at your office on July 18.
Can you squeeze in some time for me next week?
Suggesting a time
Can you make it at 3:00 on Monday?
Will 9:00 be alright/okay with you?
How about/what do you think of 3:30?
Let’s say about 9is tomorrow?
Anytime before
Anytime except Monday will be fine/okay/all right with me.
I’m available from 9:00 to 3:00.
Making enquires about flights
I have an enquiry about the flights to London on Saturday.
Have you got any morning flights on Sunday from Beijing to New York?
Is it a non-stop flight?
How long will the flight take?
What’s the fare for a one-way/round trip to Shanghai?
When does the flight depart/leave?
When is the departure/arrival time?
Is there a discount for a night flight?
Can you put me on the waiting list?
What time am I suppod to check in?
Booking tickets
I’d like to book a business class ticket on United Airline Flight 518 to Bost on.
Can I make a rervation for a morning flight on May 3rd, plea?
I’d like to stop over in Chicago if it all right.
I’d prefer first/business/executive/economy class.
Could you book me an aisle/a window at?
Could you make arrangement for vegetarian meals?
Confirming and canceling rervations
